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July 10, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Norwegian Air to Offer Free Wi-Fi on Transatlantic Flights Within a Year

Norwegian Air says it will offer free in-flight Wi-Fi to all passengers on its transatlantic flights. The low-cost carrier hasn’t given a definite date for the service, but plans to equip its fleet of Boeing 787s and 737 MAXs with in-flight Wi-Fi within a year. Norwegian was the first airline to introduce free wireless connectivity on flights within Europe and also offers complimentary onboard Internet on flights between the US and the Caribbean. “We were the first to launch free Wi-Fi in Europe and the first to have it fleet-wide for short-haul,” said a spokesperson for Norwegian.

This Is Money | Related Norwegian to reward frequent flyers with free flight and upgrade – Business Traveller



Panasonic Partners With Eutelsat and Hunter to Add Satellite Capacity Over Canada

Panasonic Avionics has signed a deal with Hunter Communications and Eutelsat to expand capacity on domestic flights within Canada. The agreement means Panasonic will make use of expanded capacity on the Eutelsat 115 West B satellite, whose payload is hosted and operated by Hunter Communications. “Eutelsat 115 West B’s exceptional performance across Canada has provided the ideal technical solution for our customers to expand their business through cost-effective alternatives,” said Brent Perrott, founder and president of Hunter Communications. “The [satellite’s] beam reaches unprecedented power levels allowing for a significant benefit in cost by Mbps.”

Business Wire | Related Eutelsat, ViaSat, joined by Panasonic, ask EU regulators to block Inmarsat’s aviation play – Space Intel Report



In-Flight Fiction: Cathay Dragon Experiments With Destination-Based Stories

Cathay Dragon’s in-flight magazine will venture into literary territory for the first time. Silkroad will feature short stories by four internationally renowned writers: David Mitchell, Nury Vittachi, Manu Joseph and Lijia Zhang. Each tale explores a different Asian city and is brought to life with artwork by illustrators from the countries in which the stories are set. “When people go on holiday, they’re looking for a great novel that can provide an insight into the country or place they’re traveling to,” said Silkroad editor Mark Tjhung. “So we decided to create our own holiday travel book, to delve into destinations and cultures in a different way. Fiction can reflect culture and places in a way travel articles often can’t.”

South China Morning Post | Related In Plane Writing: Summer Reads for AvGeeks – APEX Media



Air New Zealand’s Mobile App Is Now Able to Scan Passport Details

Air New Zealand has added a new passport-scanning feature to its smartphone app. The added functionality means users can scan their passport details with their smartphone camera and receive automatic notifications when it is time to renew their passport. The scanned document can also be used at check-in. According to Air New Zealand, around 550 customers per month show up for flights with expired passports and one in 10 customers incorrectly type in passport details during online check-in.

Business Traveller | Related Whangarei's Raw Cakes to be served on Air New Zealand – New Zealand Herald



Thomas Cook Airlines Launches Wireless IFE System

Thomas Cook Airlines has launched a new wireless in-flight entertainment system offering movies, TV shows, music and magazines. Called Sunstream, the leisure carrier’s app-based wireless IFE system, provided by PaxLife, also includes destination-specific content such as the ability to book excursions, download personalized vacation itineraries and purchase duty-free items. Thomas Cook says it will add a chat feature later this summer, allowing passengers to keep in touch with friends and family on the ground.

FTN News | Related PaxLife to Provide Wireless IFE to Thomas Cook Group Airlines – APEX Media



Air France-KLM CEO Calls on France to Ease Airport Security Checks

The CEO of Air France-KLM, Jean-Marc Janaillac, has called on French authorities to take “urgent” measures to cut traveler delays caused by security checks at airports in Paris. He said the extended police checks, introduced following two terrorist attacks in the past two years, come at a time when passenger traffic is on the rise during the busy summer holiday season. Wait times at Charles de Gaulle and Orly airports can take more than two hours, according to Janaillac, who is lobbying the French interior ministry to allow a greater use of facial recognition technologies and to recruit more border police to ease passport checks at some destinations.

Reuters | Related [VIDEO] Air France-KLM CEO Favors "Open Frontiers" – Bloomberg



Food Brand Association: Airlines Partner With Restaurants for Branded Catering Strategies

Cathay Pacific and Hong Kong Airlines are among the airlines collaborating with restaurant brands to cultivate customer loyalty, partnering with Ritz-Carlton’s Tosca and Hoi King Heen of the InterContinental Grand Stanford, respectively, to compete for traffic at Hong Kong International Airport. After extensive testing, Delta Air Lines concluded that brand recognition of outside products strengthens the in-flight experience. That’s why Delta’s premium cabins feature Union Square Hospitality Group meals, its Comfort+ flyers get a Yasso frozen Greek yogurt bar and economy passengers are served meals from Luvo. “More choices, beloved brands and larger portions matter to our customers,” said Delta spokesperson Catherine Sirna.

APEX Media | Related Four Snacks in Search of an Airline at the World Travel Catering and Onboard Services Expo – APEX Media





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Association News

Register for APEX EXPO at the Early Bird Rate!

APEX EXPO is the passenger experience industry's largest fall tradeshow. Collocated with AIX Long Beach and IFSA Conference and Expo – the three-shows-in-one means access to every major airline in the world, as well as end-to-end passenger experience vendors on the ground, in the air and into the future! Register at the early bird rate by 31 July.


APEX Awards Deadline Extended to 14 July!

We’ve extended the deadline for APEX Award entries until 14 July.The APEX Awards recognize specific achievements that were successfully implemented in the past year (defined as July 2016–June 2017). Click here to apply.


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Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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