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July 11, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


How Do Post-Electronics Ban Security Measures Affect the Passenger Journey?

Now that several Middle Eastern carriers have been exempted from the US in-flight electronics ban, how do new security measures affect passengers? Writing for The Points Guy, JT Genter addressed this question, detailing the new process from a PaxEx viewpoint. He cited APEX CEO Joe Leader’s experience at Doha’s Hamad International Airport last Sunday, during which his electronics were swabbed for explosives and then placed into sealed plastic bags that could be opened upon clearing security. Genter noted that the new screening procedures “are strikingly similar to the process that was championed by the Airline Passenger Experience Association and endorsed by The Points Guy.”

The Points Guy | Related Qatar Airways gets out from under US laptop ban on Middle East carriers – The Guardian



FTS’ Xstream Connectivity System Receives EASA STC for Airbus A320

The European Aviation Safety Agency (EASA) has awarded FTS Technologies a supplemental type certificate (STC) for Xstream on Airbus A320 series aircraft. The in-flight Wi-Fi streaming system, which features an embedded file server, two wireless access points that support the latest Wi-Fi standard and a cellular modem, can now be installed and officially activated on launch customer Myanmar Airways International’s three Airbus A319s. “Xstream is the first of many products that you'll see rolling out over the next few months, ranging from our ‘Flight Butler’ smartwatch app for flight attendants to satellite connectivity interfaces for Ku- and Ka-band systems,” said FTS CTO Rich Salter.

APEX Media | Related EASA clears the way for using glass in the cabin – Aircraft Interiors International



Recaro Lands Order for 6,000 Seats From Shandong Airlines

Shandong Airlines has placed an order with Recaro Aircraft Seating for 6,000 seats to be linefit on its upcoming fleet of 34 Boeing 737 MAX aircraft. The deal is the Chinese carrier’s third collaboration with the Germany-based seat supplier since 2013, when it became the launch customer for Recaro’s manufacturing plant in Qingdao. The order is valued at what the company calls “a two-digit million amount in Euros,” and includes Recaro’s BL3530 slimline economy-class seats and CL4400 business-class seats, featuring adjustable backrests and headrests.

Aircraft Interiors International | Related EL AL Showcase New Dreamliner Cabin By Priestmangoode – The DesignAir



KLM Integrates Beacon-Based Schiphol Map Into Mobile Services

KLM has added a new map of Amsterdam’s Schiphol Airport to its iOS mobile app, Facebook Messenger, Twitter and WeChat services. The beacon-based wayfinding service shows a user’s location as a dot on the floor plan and does not require a GPS signal. It’s intended to help travelers find facilities such as check-in and transfer desks, gates, lounges, restrooms, workspaces and meditation areas. “By making this service available via the KLM app and via social media, we add a new dimension to our digital strategy,” said Pieter Groeneveld, senior vice-president of Digital at Air France-KLM. “KLM wants to be where its customers are. The service is currently only intended for passengers traveling via Schiphol, but other airports will soon be added.”

Business Traveller | Related The Future Beacons: Jibestream’s Helping Mapping Tech Find Its Way Into Airports – APEX Media



ICAO Lobbies UN Security Council on Cybersecurity Threat to Aviation

ICAO secretary general Fang Liu told the United Nations that information on threats and risks must be shared to overcome “significant concern” of terrorism against aviation. Speaking at the UN Security Council’s Counter-Terrorism Committee meeting last Friday, she said that in addition to threats posed by insiders, airport staff and increasingly sophisticated improvised explosive devices, “Our expanding reliance on information technology in all areas of aviation – from navigation to communications to security – exposes us to cyber threats.” The outcomes of last Friday’s meeting are scheduled to be presented to the UN Security Council in September.

Air Transport World | Related Environmentally Sound: ICAO’s CORSIA Holds, Despite Paris Agreement Setback – APEX Media



RJ to Switch to Sandwiches and Snacks on Short- and Medium-Haul Flights

Royal Jordanian says it has decided to substitute hot meals with sandwiches and snacks on short- and medium-haul flights, after listening to feedback from passengers. “Royal Jordanian stays constantly in touch with our customers and listens to their suggestions, keen to accommodate their needs,” said Stefan Pichler, the airline’s president and CEO. “Following our guests’ remarks and suggestions, RJ is currently coordinating with its catering partner, Dnata, to review the food and beverages offered.” The airline did not confirm whether it would charge for the upcoming food items, but stated in a press release that, “Cost containment and revenue enhancement are key pillars to develop and execute a robust turnaround program and boost its competitiveness in the market.”

Royal Jordanian | Related Royal Jordanian, Kuwait Airways clear PED hurdle – Air Transport World



IAG Backs Cheaper Third Runway Proposal for Heathrow

British Airways’ parent company, IAG, has backed new plans for a proposed third runway at London’s Heathrow Airport. The new bid was submitted to the UK government by Surinder Arora, owner of the Arora hotel group, who claims he could cut up to $9 billion from the price of the project with a plan that would involve less disruption to local communities. The proposal envisages aircraft landing and taking off on a runway above London’s M25 orbital highway. Commenting on the proposal, IAG chairman Willie Walsh said, “The government should look closely at Arora’s proposal as it would significantly reduce costs.”

The Guardian | Related Heathrow flies to new record of 77-million passengers despite capacity constraints – City A.M.





Turkish Delight. Captured by @gezelimbiraz (via Instagram).

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> Tweet of the Day

APEX TECH: SmartSky shows satellite isn't the only option for connectivity @theAPEXassoc #APEXTECH #avgeek #aviation

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Association News

Hear From Robin Hayes, President and CEO of JetBlue, at APEX EXPO!

At APEX EXPO, Robin Hayes, president and CEO of JetBlue, will talk about the airline’s refreshing take on premium travel, Mint. Join Robin as he explains why Mint came into being and describes how elements of the customer experience have led to its incredible success. Register here.


Call for APEX Awards Judges: Deadline Extended to 14 July

Be an APEX Awards judge or nominate a colleague! The APEX Awards recognize specific achievements that were successfully implemented in the past year. Click here to see the requirements for judges and fill out a nomination form. Deadline has been extended to 14 July.


> Quote of the Day


“A successful book is not made of what is in it, but of what is left out of it.”

Mark Twain


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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