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July 18, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


El Al Confirms Panasonic eX3 for Upcoming Dreamliners

El Al today announced plans to equip its upcoming fleet of 16 Boeing 787s with Panasonic Avionics’ eX3 in-flight entertainment system. The Israeli flag carrier will receive its first Panasonic-equipped Dreamliner in August, featuring 12-, 13- and 16-inch high-definition seatback monitors in the aircraft’s economy, premium economy and business cabins, respectively. The agreement also includes a 15-year contract that will see Panasonic’s Technical Services division maintain and repair the IFE systems. “Our renewed agreement is testament to the loyalty and opportunity that our continued relationship delivers, and we look forward to this new and exciting chapter,” said Hideo Nakano, CEO of Panasonic Avionics.

PR Newswire | Related How the Israeli Landscape Inspired PriestmanGoode’s Design of El Al’s Dreamliner Cabin – APEX Media



ECR Retail Systems Launches In-Flight Ticketing Service for Tourist Attractions

ECR Retail Systems has launched a service that allows airline cabin crewmembers to sell tickets for tourist attractions to passengers during their flight. Using ECR’s mobile point-of-sale technology, airlines can take payments and print tickets for attractions and venues across 16 global destinations. The company is also adopting a commission-based approach to selling tickets to incentivize cabin crew and boost their role in generating ancillary revenue for their airline. “The service will help airlines to take advantage of in-flight sales by cabin crew, and can play a role in improving the customer experience and passenger perception, by positioning the airline as one that provides value-added services to customers during flights,” said Simon Pont, CEO, ECR Retail Systems.

Inflight Online | Related ECR Retail Systems Launches the First All-In-One Contactless Mobile Point of Sale Device for the Airline Industry – ECR



Carolyn McCall to Step Down From EasyJet Helm

EasyJet boss Carolyn McCall will step down to become the new CEO of ITV, the UK’s biggest commercial broadcaster, in early January. During her seven-year stint, McCall brought passenger numbers to record highs and quadrupled the low-cost carrier’s share price. Michael O’Leary, the head of rival Ryanair, said the airline industry benefitted from her term at easyJet. “I clearly underestimated her and I was proved wrong,” he said. “She forced us to up our game on customer service. EasyJet and the industry are better as a result of her tenure.”

The Guardian | Related EasyJet to set up Austrian HQ to operate EU flights after Brexit – The Guardian



Travelport Launches Mobile Passenger Rebooking Platform

Travelport has launched a new technology called Resolve that enables airlines to help passengers during periods of disruption by automating the process of rearranging accommodations, meals, ground transportation and flights. The platform is designed to get in touch with passengers immediately after an itinerary change, allowing them to make alternative arrangements on their mobile devices. Resolve was recently tested by an unnamed major US airline and received positive feedback from passengers. Travelport is planning to add predictive capabilities that would enable the platform to preemptively book hotel rooms by recognizing the conditions that could lead to limited hotel room availability.

Travelport | Related New Distribution Capabilities to Streamline the Search for Airfares – APEX Media



Heathrow Launches Augmented Reality Mr. Adventure App for Kids

London’s Heathrow Airport has launched an interactive augmented reality app, aimed at entertaining younger travelers. The airport partnered with Mr. Men Little Miss, a popular children’s book and TV series, to create the app, which tasks kids with helping two Mr. Men Little Miss characters, Mr. Adventure and Little Miss Explorer, to find five hidden badges around the airport’s terminals. The app uses a mobile device’s camera to identify when a child has reached a badge’s hiding place, allowing them to photograph or video themselves with the characters. “The Mr. Adventure app is a great, fun experience for Heathrow’s tiniest travelers, encouraging discovery for the next generation of explorers,” said Iona Harper, senior experience manager at Heathrow Airport.

Heathrow Airport | Related Airlines and Airports Have a GO at Nintendo’s Latest Pokémon Venture – APEX Media



Recaro on a Roll as Optimized Lightweight Seating Takes Off

Delta Air Lines has placed an order for 5,600 Recaro CL3710 economy-class seats for its Airbus A350-900 aircraft. This is the latest in more than a dozen orders and installations announced by Recaro over the past few months. The seating manufacturer forecasts sales exceeding €500 million for 2018. To support this growth, the seating manufacturer will open a €13.5-million logistics center at its headquarters in Schwaebisch Hall and expand its production site in Qingdao, China, which produced 10,000 seats in 2016 and is expected to double that figure this year.

APEX Media | Related Avianca Orders 3,170 Recaro CL3710 Seats for A320 Aircraft – APEX Media



[PHOTOS] SAS Gives Newark Lounge a Nordic Makeover

Scandinavian Airlines has unveiled its renovated lounge inside Terminal B of Newark Liberty International Airport. The facility was expanded by nearly one-third, now spanning 4,300 square feet, and features Nordic-style furniture and decor. Improvements include a new serving area with hot and cold dishes, free Wi-Fi, check-in and reservation assistance, a secluded working area, power outlets and a selection of magazines.

Business Traveller | Related Scandinavian Airlines Puts Electronic Chip in Employees Hand to Test Biometric Boarding Pass Idea – The Independent





The Singapore Airlines A380 landing catches the whole family's attention ✈️. Captured by @zuerichspotter (via Instagram).

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Association News

Netflix’s VP of Finance & Investor Relations, Spencer Wang, Confirmed as Keynote Speaker at APEX EXPO

It is no surprise that passengers want their in-flight experience to mirror that on the ground. The popularity of Netflix’s streaming service and its original content also come as no surprise. Spencer Wang, vice-president at Netflix, will explain how airlines can offer their passengers an equally enjoyable and seamless experience taking rights, coverage, bandwidth, cost, technology and demographic variances all into consideration. You won’t want to miss this APEX EXPO session – register now!


> Quote of the Day


"Music is a moral law. It gives a soul to the universe, wings to the mind, flight to the imagination, a charm to sadness, and life to everything."



Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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