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July 24, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Report Says TSA Terror Screening Methods Lack Scientific Basis

Most behavior indicators used by the TSA to stop terrorists are not evidence-based, according to a report by the US Government Accountability Office (GAO). Of the agency’s 36 behavioral detection methods, the report said only eight are supported by scientific evidence. The GAO also stated just three of the TSA’s 178 sources used to justify practices are valid.

The Hill | Related US ending laptop ban on Middle Eastern airlines – Reuters



Turkish Airlines Launches IFE Partnership With Dr. Oz

Turkish Airlines today announced a partnership with The Dr. Oz Show host, Dr. Mehmet Oz, offering nutrition and exercise advice. The “Fly Good Feel Good” project will see the airline display short video clips and written content by Dr. Oz, who holds dual US and Turkish citizenship, across its in-flight entertainment system, website and social media accounts.

Anadolu Agency | Related Body Break: In-Flight Exercises Get Passengers’ Heart Rates Up – APEX Media



Delta’s $4-Billion LaGuardia Plan is Approved

Delta Air Lines’ $4-billion plan to renovate its terminal at New York’s LaGuardia Airport was approved last week by transportation officials. The airline will pay for nearly the entire cost of the project after Goldman, Sachs & Co. backed away from financing the upgrades. The project includes the construction of a new 37-gate terminal and is expected to be completed by 2026.

Reuters | Related JetBlue considers new JFK terminal – CNN



Reserved Airline Seating Controversies Cause PaxEx Turbulence

Ryanair CEO Michael O’Leary has been unapologetic in defending the airline’s reserved seating policy in response to complaints from some customers that they can’t sit together unless they pay for the privilege. Political commentator Ann Coulter caused a stir earlier this month when she clashed with Delta over her reserved seat and, in March, an Air Transat passenger complained about the airline’s seat reservation system not letting her book a seat in an empty row, in order to leave room for families who may wish to sit there.

APEX Media | Related Airlines splitting up families on flights: When seat reservations are not honoured – Traveller



[PHOTOS] Finnair’s Latest Airbus A350 Is Cut From a Different Cloth

Finnair unveiled a special livery designed by Marimekko for its latest Airbus A350-900. The airline’s eleventh A350 features the Helsinki-based home furnishings and fashion company’s Kivet fabric pattern, which was originally created by cutting rounds of colored paper with scissors. Finnair also incorporated Marimekko designs in the interior textiles and tableware on its A350s.

Business Traveller | Related Hub Sweet Hub: Helsinki Airport and Finnair – APEX



US Consumers Still Prefer E-mail for Communications About Travel

US consumers prefer travel brands to communicate via e-mail over other channels, according to a new study by Campaign Monitor. The research, carried out independently by Market Cube, revealed that 55 percent of the 1000 respondents preferred e-mail over other platforms. The results also showed that millennials were most responsive to e-mail, and subject lines highlighting discounts saw a higher open rate.

Tnooz | Related The Millennial Business Traveler – APEX Media



Ryanair Says Passengers Are Taking Advantage of Baggage Rules

More Ryanair passengers are avoiding checked baggage fees by bringing extra carry-on luggage, according to the airline’s CFO, Neil Sorahan. He said this kind of rule-bending means Ryanair might review its cabin baggage policy, which allows a 10 kg suitcase and second small bag per passenger free of charge. “If everyone [abides] there’s no issue. It’s the people coming with the kitchen sink that could change the policy.”

The Guardian | Related Ryanair profits take off but airline reissues Brexit warning – The Guardian





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Association News

Meet Your Industry Colleagues at the APEX EXPO Networking Event!

After building relationships and strengthening partnerships on the APEX EXPO floor, you’ll be able to meet your industry colleagues for a night of networking. The event takes place Wednesday 27 September. Thank you to our networking event sponsor, SmartSky Networks.


> Quote of the Day


"Running through airports with pounds of luggage – that's a good workout."

Rachel McAdams


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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