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August 11, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


ViaSat Concerned About Keeping Up With Demand for Bandwidth

ViaSat expressed concerns that the continued growth in demand for in-flight connectivity means there is not enough satellite capacity to support other services, during a quarterly earnings call. The company’s CFO, Shawn Duffy, said, “The bandwidth needed to serve major airlines at busy airports will be in the gigabit-per-second ranges.” He added that a single major airline can’t be served with satellite connectivity if the rate of passengers using Wi-Fi rises above “single-digit percentages.”

Aviation Today | Related US Government Awards Option for ViaSat to Provide Global In-flight Connectivity Services – PR Newswire



Delta Air Lines Ends Regional Contract With ExpressJet

Delta Air Lines has decided to end its contract with SkyWest subsidiary ExpressJet, which was one of its Delta Connection flight operators. The Atlanta-based carrier will move 31 Bombardier CRJs from ExpressJet to Endeavor Air, its wholly owned regional subsidiary. “The 31 aircraft financed by Delta, including all CRJ900s, will be returned to Delta beginning in fourth quarter 2017,” said ExpressJet in a statement.

Air Transport World | Related Delta brings street art from around the world to LA – Delta Air Lines



STG’s Hires New Team Members to Bolster Innovation

STG Aerospace has sourced expert talent to join its team at its Innovation and Engineering Centre in Cwmbran, Wales. Among the new hires are Grant Bennett, the newly appointed chief operating officer who will lead the company’s operations and engineering functions as well as the supply chain team, and Caroline Easton, who, as senior marketing manager, will work on advancing the company’s global market position in LED and photoluminescent lighting.

APEX Media | Related Illuminating Innovations: STG Aerospace’s Lighting Laboratories – APEX Media



ANA Opens a Star Wars-Themed Kids Lounge at Haneda

All Nippon Airways has opened a Star Wars-themed children’s lounge at Tokyo’s Haneda Airport. The new facility, located in Terminal 2, is part of the airline’s five-year partnership with Disney and follows the recent launch of four Star Wars-themed ANA aircraft. The lounge features a slide, bench seating, picture books and other items designed to allow children to “play freely in a safe environment.”

Travel Daily Media | Related Flight Flick Hits: Top Movie-Themed Planes – APEX Media



[PHOTOS] Loganair Rebrands as “Scotland’s Airline”

Loganair, operator of the world’s shortest scheduled flight, is repainting its fleet with a new tartan livery. The Glasgow-based carrier, known for flying to Scotland’s remote islands, will operate independently at the start of September, after nearly 25 years of flying for other airlines. Loganair’s fleet of 30 aircraft will feature a red, black and gray tail design and the slogan “Scotland’s Airline.”

Bloomberg | Related This Is the Shortest Flight in the World – Travel + Leisure



Hawaiian Airlines to Launch SMS-Based Customer Service

Hawaiian Airlines has partnered with LivePerson, a cloud-based mobile and online messaging solutions provider, to launch a two-way SMS messaging service for passengers to reach the airline. The texting service means passengers will be able to communicate directly with Hawaiian’s customer care team instead of having to wait in a call queue or at the reservations desk.

Airline Geeks | Related JetBlue’s Customer Service Will “Gladly” Communicate on Your Platform – APEX Media



UK Regulators Tell Heathrow Airport It Must Improve Services for Disabled Passengers

London’s Heathrow Airport is one of four British airports deemed to offer “poor” service for disabled passengers, according to a report by the UK’s Civil Aviation Authority. The report said most UK airports offer “very good” or “good,” service, with the exceptions of Heathrow, Manchester, East Midlands and Exeter airports. The authority said the four airports “have all now committed to make improvements.”

Business Traveller | Related Flying Disabled’s Chris Wood Seeks to Facilitate PaxEx for Wheelchair Users – APEX Media





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Association News

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APEX EXPO is the passenger experience industry's largest fall tradeshow. Collocated with AIX Long Beach and IFSA Conference and Expo – the three-shows-in-one means access to every major airline in the world, as well as end-to-end passenger experience vendors on the ground, in the air and into the future! Register now and reserve your hotel room in Long Beach.


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Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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