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August 24, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Panasonic Avionics Appoints David Bartlett for Senior Tech Roles

Panasonic Avionics has appointed David Bartlett as its new chief technology officer and chief information security officer. In his new roles, Bartlett will draw on his experience in software and the Internet of Things to build upon PAC’s plans for technological innovation. He previously served as CTO of GE Aviation and was most recently the CTO of Current by GE.

Arabian Aerospace | Related Air China chooses Panasonic to provide in-flight entertainment and connectivity – Internet of Business



United Airlines Partners With Brooks Brothers, Tracy Reese and Carhartt for New Uniforms

United Airlines revealed today that it has partnered with three fashion retailers to help design new employee uniforms by 2020. Carhartt will handle uniforms for United’s maintenance workers, luggage handlers and other ground crew, while Brooks Brothers and Tracy Reese will create respective male and female outfits for pilots, attendants and customer-service positions. The process will include input from some of the airline’s 70,000 frontline staff.

USA Today | Related This New, Secret Airport Restaurant Is Invitation Only – Travel + Leisure



Delta to Launch New Business-Class Amenity Kits

Delta Air Lines is refreshing its business-class amenity kits with new designs launching next month. The updated kits will continue to combine products from Tumi and Kiehl's, but will now feature a hard-shell option based on Tumi’s 19 Degree collection. The kit will include hand cleanser, mouthwash, eyeshades, striped socks, balm, grapefruit-scented hand and body lotion, a dental kit and ear plugs.

Business Traveller | Related Delta adds video chat to customer service line-up – Tnooz



Feel-Good Food: Monarch Introduces “Mood-Enhancing” Meals

Monarch Airlines has launched a new in-flight snack box, offering what it claims is “mood-enhancing food to relax, re-energize and reduce the stresses of travelers.” The Monarch Mood Food box was developed alongside food psychologist Charles Spence and chef Jozef Youssef to offer deliver snacks “to suit different moments of a flight and ‘need states’ for maximum effect,” such as green tea and lavender mochi rice cakes, which are offered to help passengers relax at take-off.

Monarch Airlines | Related A Different Kind of Happy Meal – APEX Media



The Ins and Outs of Airport Runway Design

Location and topography often dictate an airport’s layout. Chicago Midway International Airport is shoehorned into a tiny chunk of land, surrounded by the city, while Madeira Airport’s single runway is built up on pilings, parallel to the rugged coast. The taxiway and runway layout of airports may look to be a confusion of concrete, but there’s a method to the striped and lit madness, which Chicago-based creative studio NOMO captured in a series of posters and apparel.

APEX Media | Related Toronto Pearson airport tackles threat of runway collisions – The Toronto Star



Brazil Wants WTO to Settle Bombardier C Series Dispute

Brazil’s foreign ministry has asked the World Trade Organization to set up a dispute settlement panel to resolve the ongoing trade dispute between Brazil and Canadian aerospace manufacturer Bombardier. Brazil’s government alleges that Canada gave subsidies to Bombardier, which allowed it to sell its C Series aircraft below the cost of production.

Airways Magazine | Related WTO largely backs Boeing in trade row, faults tax break – Reuters



Passengers Struggle to Get TSA Reimbursement for Lost, Stolen or Damaged Items

Most airline passengers are unlikely to be reimbursed by the TSA for lost, damaged or stolen items, according to a new study. Stratos Jet Charters, an air charter service provider, surveyed 4,294 TSA claims in 2016 and early 2017 and found that 68 percent of requests were completely denied. Claims that were accepted averaged a payout of around $135.

The Hill | Related PaxEx FAQ: How Do Airport Security and Screening Methods Work? – APEX Media





Prepare for landing. Captured by @force750 (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

#Bucks' Thon Maker earned himself a new fan after he voluntarily gave up his seat on a flight.

Sportsnet @Sportsnet


Association News

Get Ready for #APEXEXPO With APEX Experience Magazine’s September/October Issue

Autumn is soon upon us and that means it’s back-to-EXPO season. From VTOL aircraft to voice-control tech, we foraged high and low to bring you the latest PaxEx stories in anticipation of next month's Long Beach event. You’ll notice a fresh take on some story layouts in this issue, and a scope of coverage addressing many aspects of the passenger journey. We’ve also included some thought-provoking insights on wider trends affecting aviation. APEX Media is evolving to keep pace with the exciting growth and change in our industry, as well as the changing needs of the APEX member companies. We hope you enjoy this issue, and look forward to seeing everyone at EXPO.


Register for APEX EXPO and Gain Insights on the Future of Air Transport!

The US Department of Homeland Security CBP this year has committed $1 billion to biometric initiatives. With this support, leading airlines and airports and airlines will be conducting deployments to ease passenger travel and enhance security. At APEX EXPO, industry, government and technology experts will explain what is required for a successful program, what is already being done regarding entry and exit for security, and what’s next. Register here.



Currently, Kontron has an exciting opening for the following position in our Sales and Marketing department. Customer Program Manager Responsible for managing the overall program for Kontron's tier one accounts. This includes managing all companywide tasks required to support the customer's program and/or requirements. The customer programs are complicated in nature and the Customer Program Manager is directly responsible for the overall success of the program. Click here to apply and view all job listings.
> Kontron America: Customer Program Manager, San Diego, CA


> Quote of the Day


"If we did all the things we are capable of, we would literally astound ourselves."

Thomas Edison


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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