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August 28, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Hurricane Harvey Causes Over 5,000 Flight Cancellations

Over 5,000 flights have been canceled since Friday due to Hurricane Harvey, with Houston’s George Bush Intercontinental and William P. Hobby airports remaining closed until further notice. According to airline and US government sources, Southwest Airlines received clearance from the FAA to operate out of William P. Hobby Airport after it was closed on Sunday in order to rescue stranded customers.


USA Today | Related

Southwest flies stranded Houston customers out of flooded airport – CNN



Qatar Airways CEO Elected as Next IATA Board Chairman

Qatar Airways CEO Akbar Al Baker will succeed Singapore Airlines CEO Goh Choon Phong as chairman of the board of governors of the International Air Transport Association (IATA). “I look forward to working alongside the [board] to champion passenger rights and improve security standards across the industry,” said Al Baker. His one-year term will begin in June 2018.

Qatar Airways | Related

Akbar Al Baker: Group Chief Executive, Qatar Airways – APEX Media



Qantas to Accelerate Free Wi-Fi Rollout

The rollout of Qantas’ free in-flight connectivity service will gain momentum over the next month, according to CEO Alan Joyce. “Our investment in free in-flight Wi-Fi will ramp up from September, as we finish what has been a successful trial and move to an accelerated rollout to our domestic A330s and 737s,” he said. The airline also announced a reorganization of its executive leadership team today.

Channel News | Related




Seeing Green: EVA Air Introduces New Crew Uniforms

EVA Air revealed new crew uniforms last week, when it retired the Boeing 747 from its fleet. At a tribute to the jet hosted by its MRO affiliate, Evergreen Aviation Technologies, the "Queen of the Skies" sat in the backdrop while models sporting the tourmaline green outfits marched down the catwalk. The uniforms, by luxury fashion designer Shiatzy Chen, use color blocking, geometric patterns and streamlined shapes. The last iteration of EVA Air uniforms was introduced in 2003.

PR Newswire | Related

EVA Air cleans up in an important category in 2017 Skytrax awards – Chicago Business Journal



Etihad and Aerolíneas Argentinas Launch Codeshare Partnership

Under Etihad and Aerolíneas Argentinas’ codeshare agreement, Etihad customers can connect via Rome and Madrid to Buenos Aires and onward to nine other Argentinian destinations, while Aerolíneas Argentinas passengers will have access to Etihad’s network of over 100 destinations from its Abu Dhabi hub. “This codeshare demonstrates the importance of Argentina as a vital travel market for Etihad Airways in Latin America given the growing tourism, cultural and business opportunities that exist between the UAE and Argentina," said Mohammad Al Bulooki, Etihad Airways’ executive vice-president, Commercial.

The National | Related

Etihad Airways sells first airline stake since launching review – Reuters



Dumping Duty-Free: Are Airlines Saying Goodbye to the Retail Trolley?

United Airlines canceled its onboard duty-free sales in March citing declining sales revenue, following similar decisions by American Airlines and Delta Air Lines in 2015 and 2014, respectively. According to a study by m1nd-set Generation, airline duty-free sales will fall by 1.5 percent each year until 2025. However, what airlines have lost, airports have gained – manyfold. In the same decade-long period in which airline duty-free sales are anticipated to decline, airport sales are expected to rise by 7.1 percent annually.

APEX Media | Related

APEX Experience Issue 7.4 – APEX Media



Vacation Shaming: Millennials Most Likely to Experience Negative Emotions When Requesting Time Off

A recent survey found that one in four Americans experience negative emotions like guilt, fear and shame when requesting vacation time from their employer, with millennials the most likely to feel this way. The results of the Vacation Confidence Index, conducted by Ipsos Public Affairs on behalf of Allianz Global Assistance, showed that 42 percent of respondents don’t take all of their allotted time off – of that group, 48 percent were millennials aged 18 to 34.

TravelPulse | Related

Vacation Mode: Time Off, Travel Habits & the Aviation Industry – APEX Media






Monday blues. Captured by (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Press release: Proud to see the excitement of 75 students during our 2nd #AirbusLittleEngineer workshop in Singapore

Airbus Foundation @AirbusFdn


Association News

Networking Night at APEX EXPO!

Celebrate the roaring 20s at APEX’s Networking Night on Wednesday, 27 September. 1920s attire is encouraged, so don’t forget to pack accordingly for your trip to Long Beach! Thank you to our Networking Night sponsor, SmartSky Networks.



Currently, Kontron has an exciting opening for the following position in our Sales and Marketing department. Customer Program Manager Responsible for managing the overall program for Kontron's tier one accounts. This includes managing all companywide tasks required to support the customer's program and/or requirements. The customer programs are complicated in nature and the Customer Program Manager is directly responsible for the overall success of the program. Click here to apply and view all job listings.
> Kontron America: Customer Program Manager, San Diego, CA


> Quote of the Day


“The world is full of magic things, patiently waiting for our senses to grow sharper.”

W.B. Yeats


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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