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September 8, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


DOT Won’t Act Against United Over Passenger-Dragging Incident

The US Department of Transportation said it has found no evidence that United Airlines violated David Dao’s civil rights when he was dragged off an overcrowded flight in April. A lawyer for the DOT told United about the decision in a letter dated May 12, which became public when Flyers Rights, an advocacy group, released it on Wednesday after submitting an open records request.

USA Today | Related Crisis Mode: How Should Airlines Respond When Things Go Wrong? – APEX Media



SAS to Offer Global Wi-Fi Packages in Partnership With iPass

Scandinavian Airlines has extended its partnership with iPass, allowing passengers to purchase monthly access to the global mobile connectivity provider’s Wi-Fi network. To enable the new offering, iPass is working with Teleena, a mobile virtual network operator. “We are delighted to be the first airline to offer our customers unlimited global Wi-Fi, helping them to stay connected without running up huge mobile roaming bills,” said Didrik Fjeldstad, VP Brand and Marketing at SAS.

Inflight Online | Related iPass changing the model for passenger connectivity – Runway Girl Network



Finnair Joins 14% of Airlines That Use Chatbots

Finnair joined the 14% of airlines that use artificially intelligent chatbots when it launched Finn on Facebook Messenger this week. Finn can communicate with customers in English and will be available in Finnish and Chinese by the end of this year. Finnair has plans to expand Finn to other social media platforms, such as WeChat. According to SITA’s 2017 Air Transport IT Trends Insights, 68% of airlines and 42% of airports will use chatbots by 2020.

APEX Media | Related More Than 95% of Airlines and Airports Intend to Invest in Cybersecurity Over Next Three Years – APEX Media



Qantas and GE Unveil IoT-Based Fuel-Saving App for Pilots

Qantas and GE have developed an app called FlightPulse to help pilots improve flight efficiency and reduce carbon emissions. Built on GE Aviation's Predix industrial Internet of Things (IoT) platform, the app uses recorded aircraft data and analytics to display efficiency metrics, such as fuel used at different stages of flight. “It provides pilots with flight data in a very visual way,” said Mike Galvin, Qantas’ head of Fleet Operations.

ZDnet | Related Big Data in the Aviation Industry: The Case for Becoming Data-Driven – APEX Media



AirFi Welcomes 40th Customer, Adds Millennial-Friendly Mashable YouTube Content

Portable wireless IFE provider AirFi now offers YouTube content from Mashable, which produces millennial-friendly videos across a variety of trendy topics like GMOs, artificial intelligence and kombucha. “We try to diversify content beyond the usual,” AirFi CEO Job Heimerikx told APEX Media. “The majority of our customers [operate] single-aisle aircraft that fly shorter routes, so this kind of content is great for people who want a quick distraction.” AirFi’s customer base has increased by 25% since April.

APEX Media | Related AirFi Makes ITV Content Available in Flight on Same Day as UK Transmission – APEX Media



Amsterdam’s Schiphol Renovates Transiting Pax Lounge

Amsterdam’s Schiphol Airport has completed the renovations of its Holland Boulevard public area. Located between departure lounges 2 and 3, the 24-hour space was created for transit passengers who do not have time to leave the airport. It features a new library area, with around 500 books by well-known Dutch authors, translated into more than 40 languages, and retail stores from brands including Swatch, Rituals and Taste from the Lowlands.

Business Traveller | Related Four Dutch airports to go wind-powered – Air Transport World



Thales Opens 3-D Printing Facility in Morocco

Thales has opened an industrial competence center in Casablanca, Morocco, specializing in metal 3-D printing. The 1,000-square-meter facility is equipped with selective laser machines that melt metal alloy powder to manufacture complex components that cannot be produced using existing technologies. Thales says the facility will eventually employ around 20 engineers and technicians.

Air & Cosmos International | Related Thales’ InFlyt 360 Increases Touchpoints Between Airlines and Passengers – APEX Media





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Association News

EXPO Sponsorship Opportunities Still Available!

APEX EXPO is the passenger experience industry's largest fall tradeshow. Collocated with AIX Long Beach and IFSA Conference and Expo – the three-shows-in-one means access to every major airline in the world, as well as end-to-end passenger experience vendors on the ground, in the air and into the future! Register now and reserve your hotel room in Long Beach.


> Quote of the Day


“People don’t take trips, trips take people.”

John Steinbeck


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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