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September 20, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Saudia Enhances In-Flight Wi-Fi Experience With SITAONAIR

SITAONAIR has installed its Internet ONAIR in-flight Wi-Fi hub on board 76 Saudi Arabian Airlines aircraft. The system features an e-ticket solution that gives the airline’s first- and business-class passengers free W-Fi access by entering their e-ticket code into the portal. Passengers can also purchase Wi-Fi sessions while booking their flight.

SITAONAIR | Related Saudia Releases App Giving Its Passengers Free In-Flight Wi-Fi – Skift



Nokia to Launch European LTE-Based Air-to-Ground Data Network Later This Year

Nokia announced it will launch an air-to-ground (ATG) connectivity network across 30 countries in Europe later this year. The network will target airlines and business aviation operators, initially offering LTE-equivalent speeds with a throughput capacity of 75 Mbps. Thorsten Robrecht, Nokia’s vice-president of Advanced Mobile Networks Solutions, said, “Europe is just a starting point … We’re seeing demand all over the world.”

AINONLINE | Related SmartSky Networks and Gogo Make Strides in Air-to-Ground Connectivity Landscape – APEX Media



Qatar Airways Adding Qsuite to More Routes

Qatar Airways will introduce its new Qsuite business-class product to its Doha–Paris route next week, followed by flights to New York’s JFK by the end of the year. “We’ve had very, very positive feedback,” said Jonathan Harding, Qatar Airways’ senior vice-president for Europe, commenting on Qsuite’s first three months operating on the carrier’s Doha-London Heathrow route. “It’s very different from anything the industry has seen before.”

Air Transport World | Related Qatar Airways Claims Industry First With “Party of Four” Business-Class QSuites – APEX Media



Surviving the Trump Slump: What Airlines Can Learn From Tourism Slowdowns

After initially dismissing the “Trump Slump” as a non-event, the US Travel Association crunched newly available data and found that foreign travel to America has indeed dipped since President Trump’s inauguration. “We recently were able to access new data inputs … and sure enough, the international travel segment has been far weaker than what was initially shown,” said David Huether, senior vice-president of Research for the US Travel Association.

APEX Media | Related What effect is Donald Trump really having on American tourism? – The Economist



COMAC Secures 130 Orders for C919 at Beijing Aviation Expo

China’s COMAC has secured four new orders for a combined total of 130 C919 aircraft. China Nuclear Construction Finance Leasing placed a firm order for 20 of the 168-seat narrow-body jets and signed a letter of intent (LOI) for a further 20. Agricultural Bank of China Financial Leasing added 20 firm commitments and an LOI for 10 C919s to an existing order made in 2012. Hubao Leasing and China Aviation International Leasing each ordered 15, signing LOIs for a further 15.

AINOnline | Related China’s New Plane Will Be Helped Aloft by US Technology – Bloomberg



SWISS Issues Tablet Devices to 3,500 Cabin Crew

Swiss International Airlines will begin providing tablet devices to its 3,500 cabin crew members as of December. The devices will be used to access information for flight preparations, including menus, service procedures and passenger data. SWISS employees can also use the tablets for personal reasons. “In equipping every one of our cabin crewmembers with their personal tablet device, we’re taking a further major step towards a digital future and a paperless workplace,” said Reto Schmid, SWISS’ head of Cabin Crew.

Inflight Online | Related SWISS features Canton Thurgau in First and Business Class – PAX International



CBP to Launch a User-Friendly Trusted Traveler Website

US Customs and Border Protection (CBP) will launch a new website in October, transitioning from Global Online Enrollment System to its Trusted Traveler Programs System. CBP said the new website will “[make] the process of applying for or managing a Trusted Traveler membership more user-friendly.” The website will also direct applicants toward enrolling and maintaining membership in the Global Entry, NEXUS and SENTRI trusted traveler programs.

Air Transport World | Related Face Value: Are Passengers Ready for the Age of Biometric Travel? – APEX Media





Kenya Airways Boeing 737 wearing a SkyTeam livery. Captured by @vimanspotter (via Instagram).

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> Tweet of the Day

We've drafted a new MVP teammate, superstar Kevin Durant/@KDTrey5. We look forward to a bright future in the Bay.

Alaska Airlines @AlaskaAir


Association News

Save the Date for APEX TECH!

APEX TECH provides the industry and its members with information, guidance, analysis and trend reporting on technology issues critical to the aviation industry. APEX TECH provides a crucial forum for technical experts to review and discuss ongoing special projects of the APEX Technology Committee setting specifications and standards for the airline industry focused upon applying new technologies to the passenger experience. Mark your calendars to attend APEX TECH in Los Angeles on 23-24 January and 19-20 June!



The Client Account Manager (CAM) serves as the primary business contact for the client and is responsible for client satisfaction. The CAM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the CAM will build relationships with clients to encourage new and repeat business opportunities. Click here to apply and view all job listings.
> Global Eagle Entertainment: Client Account Manager, Irvine, CA


> Quote of the Day


"A man of ordinary talent will always be ordinary, whether he travels or not; but a man of superior talent will go to pieces if he remains forever in the same place."

Wolfgang Amadeus Mozart


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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