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October 2, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Monarch Airlines Ceases Operations and Cancels All Flights

Monarch Airlines has gone into administration and canceled all flights. The British low-cost charter airline had been in last-minute talks with the UK’s Civil Aviation Administration (CAA) to renew its license to sell all-inclusive vacations, but failed to reach a deal. Blair Nimmo, from KPMG, the administrator, said Monarch’s collapse was a result of increased fuel costs, weakness of the British pound and "depressed prices" in the short-haul travel market. The CAA will use more than 30 aircraft to bring 110,000 travelers currently on vacation back to the UK.

BBC News | Related Monarch: Four reasons behind its failure – BBC News



Engine Failure on Air France Airbus A380 Forces Emergency Landing in Canada

An Air France Airbus A380-operated flight from Paris to Los Angeles was forced to make an emergency landing in Canada after one of its engines failed while flying over Greenland. Flight AF066 landed at Goose Bay Airport in Labrador on Saturday afternoon, but its 497 passengers were kept on board the A380 for 23 hours until Air France sent a Boeing 777-300 and a leased Boeing 737 to transport them to LAX on Sunday. Air France said an investigation is underway "to shed light on this serious incident.”

CNN | Related Images of Air France A380 engine destroyed in flight – CNET



Sold to the Lowest Bidder: United Tests New Bumping Policy

United Airlines has launched a service that allows customers to submit bids specifying how much compensation they would accept in return for being bumped from overbooked flights. The scheme intends to reduce the need to bump passengers who have already arrived at the airport. United said it will test the idea throughout October in several US markets, but declined to offer more details.

Los Angels Times | Related Bumping compensation a nonstarter for 21% of flyers – Travel Weekly



KLM Launches Self-Learning Messenger Bot

KLM has launched a new artificially intelligent, self-learning Messenger bot to help customers book flights “in a conversational way.” The Dutch carrier’s “helpful, friendly, professional and edgy” AI BlueBot (BB) service is also supported by 250 customer service employees who can take over if the bot is unable to help with queries. KLM says it plans to expand BB to cover more services and make it compatible with other digital platforms, including those operated by voice.

Business Traveller | Related Finnair Joins 14% of Airlines That Use Chatbots – APEX Media



Ink Gives Virgin Atlantic’s Vera Magazine a New Look

Ink has revealed its debut issue of Vera, Virgin Atlantic’s in-flight magazine, following the announcement in late July that the travel media company had taken over as its publisher. The revamped publication features British actress Annabelle Wallis on its front cover and is available on board Virgin Atlantic this month. “The overhaul of the magazine has seen a new look and feel implemented, as well as a restructure of its editorial content,” said Claire Bennie, editor of Vera.

Breaking Travel News | Related Virgin Atlantic signs a new deal with INK – INK



Accessibility Stakeholders Gather for Wheelchair in the Cabin Symposium at Virgin Atlantic HQ

An ecosystem for disabled airline passengers is evolving, comprising stakeholders across the accessibility and aviation communities with representation from research organizations, disability charities, politicians, civil aviation regulators, the design community, public bodies and private investors. Its mission is to allow wheelchair users to travel in their own wheelchairs inside the cabin, and the first gathering, organized by Flying Disabled's Chris Wood, recently took place at Virgin Atlantic's headquarters near Gatwick Airport.

APEX Media | Related Flying Disabled’s Chris Wood Seeks to Facilitate PaxEx for Wheelchair Users – APEX Media



Most Americans Think First-Class Passengers Are Treated Better

Two-thirds of Americans feel first-class passengers are treated better than other travelers on the same flight, according to Clarabridge, an online platform for customer feedback. The survey of more than 1,200 Americans also found that respondents rated friendliness of the flight staff and crew as the main reason for loyalty to an airline. Also, 85% said they would recommend a particular airline based primarily on the attitude of the staff.

Los Angeles Times | Related Air rage triggered by walking past first-class seating, study says – CNN





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Association News

Record Breaking Numbers at APEX EXPO!

APEX EXPO had nearly 3,000 attendees last week in Long Beach, an all-time registration record. Including attendees from AIX and IFSA, a record-breaking 5,300+ industry leaders attended across the three shows. Be sure to mark your calendars for the upcoming APEX events!


> Quote of the Day


"The real voyage of discovery consists not in seeing new landscapes, but in having new eyes."

Marcel Proust


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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