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November 3, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Emirates Receives 100th Airbus A380, Reaffirms Superjumbo Commitment

Emirates has taken delivery of its 100th Airbus A380, less than 10 years after receiving its first superjumbo jet. To mark the milestone, the aircraft features a special livery commemorating the 100th anniversary of the birth of the UAE’s founding father, which will take place in 2018. Emirates used the occasion to reaffirm its commitment to the A380 program. “[We] will work closely with Airbus and our partners to continually enhance our A380 product as we look ahead to receiving our remaining 42 aircraft on order,” said Emirates’ chairman and CEO, Sheikh Ahmed bin Saeed Al Maktoum.

Business Traveller | Related Sir Tim Clark’s Forecast: Biometrics and Windowless Airplanes – APEX Media



APEX ORIGINAL: Will iPhone X and Face ID Influence the Future of Travel?

Apple CEO Tim Cook called iPhone X the "future of the smartphone.” APEX Media spoke to Kristian Gjerding, CEO of CellPoint Mobile, a company specializing in mobile-first payments, technologies and solutions for airlines and travel companies, to gather his thoughts on Apple’s newly released smartphone and whether it represents the future of travel technology. "The idea of a universal passenger ID is clearly where the travel sector is headed, and Face ID is a positive step in that direction," he said.

APEX Media | Related Face Value: Are Passengers Ready for the Age of Biometric Travel? – APEX Media



Singapore’s Changi Airport Opens “Contactless” Terminal 4

Singapore’s Changi Airport opened its new Terminal 4 facility this week. The building offers travelers a “contactless experience” whereby they can pass through without interacting with another person. Among Terminal 4's features are automated check-in kiosks, security screening and immigration checkpoints with biometric facial recognition technology, automated cleaning robots and mechanized systems for transporting baggage. Construction in Terminal 4 will continue until 2019, and will include the introduction of an indoor rainforest with the world’s largest indoor waterfall.

The Guardian | Related Changi’s New Terminal 4 Will Use Biometrics to FAST-Track Airport PaxEx – APEX Media



KLM and Costa Rica Launch Biofuel Partnership

KLM has signed an agreement with the Costa Rican government to reduce carbon emissions. Over the coming months, both parties will research the possibilities of flying from San Jose, Costa Rica’s capital, using bio-based jet fuel. “For Costa Rica, a country seeking to achieve carbon neutrality, it is very important to be the destination of KLM’s first [biofuel-powered] flight,” said Edgar Gutierrez Espeleta, Costa Rica’s Minister of Environment and Energy.

KLM | Related Airplanes across Europe to start running on vegetable oil and animal fat in bid to tackle climate change and toxic air – The Independent



Etihad Ends Dallas-Fort Worth Flights After American Airlines Cancels Codeshare

Etihad Airways said it will stop flying to Dallas-Fort Worth next year because of American Airlines’ decision to end a codeshare between the two carriers. American Airlines has lobbied the US government to investigate allegations of subsidies at Etihad and other Gulf carriers. The end of the codeshare agreement would make the route “commercially unsustainable” and left Etihad “with no choice but to suspend flights” from March 25, 2018, chief executive Peter Baumgartner said in a statement.

Reuters | Related Emirates and Etihad can "work more closely" – DW



Gogo 2Ku Now Flying on 416 Aircraft

Gogo has reported more than 1,900 orders from 14 airlines for its 2Ku connectivity solution, with 416 already installed – 322 of which were installed this year alone. According to Greg Oliveau, International Business Development, Gogo, 2Ku delivers 70 Mbps of bandwidth per aircraft, with 15 Mbps per connected device on board. With the help of high throughput satellites, Gogo expects to boost aircraft bandwidth to 100 Mbps by 2017 and 200 Mbps by 2020.

Get Connected | Related Gogo to provide in-flight connectivity to LATAM Brazil – Get Connected



Listeria Found at LAX Airline Catering Facility

American Airlines has suspended its dealings with Gate Gourmet at Los Angeles International Airport after listeria was found in the facility’s floor drains. A spokesperson for the Dallas-based carrier said it made the decision due to concerns over Gate Gourmet’s plan to address the problem. Delta Air Lines said it is still using Gate Gourmet’s LAX kitchen because it complies with local and federal regulations. Neither airline said they had received reports of passengers falling ill.

Los Angeles Times | Related Listeria contamination concerns temporarily shutter Denver food-prep company –Denver 7 ABC





Chasing Dreamliners. Captured by @rafa_furius (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Our 100th @Airbus A380 will be showcased at the upcoming @DubaiAirshow. #Emirates100A380

Emirates airline @Emirates


Association News

APEX Asia is Returning in 2018!

With the rapid development in the airline industry in Asia, airlines look at passenger experience to strengthen brand image and enhance passenger satisfaction. At APEX Asia receive an overview of how the airline industry explores the region’s ever growing travel market, offer superior products and services targeted toward specific customers and deliver exceptional customer experiences. Mark your calendars for 13-14 March!


> Quote of the Day


"The science of today is the technology of tomorrow."

Edward Teller


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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