No Images? Open in Browser

November 10, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


[VIDEO] Sneak Peek of Emirates’ New First-Class Suite

A teaser video on the home page of Emirates’ website offers a sneak peek of its new Boeing 777-300ER first-class suite. Among the features revealed in the video are leather seats, champagne-colored hinged doors and a display that controls lighting, entertainment and window blinds with the push of a button. The suite will be unveiled at the Dubai Airshow, which begins on Sunday, and will launch on routes from Dubai to Belgium and Switzerland, starting December 1.

Australian Business Traveller | Related Emirates' new Boeing 777 First Class product to debut in Europe – Arabian Aerospace



EasyJet Appoints Johan Lundgren as Next CEO

TUI Group deputy CEO Johan Lundgren will succeed Carolyn McCall as CEO of easyJet on December 1. Lundgren has over 30 years of travel sector experience, including 12 years with TUI Group. McCall’s departure was announced in July, and she will remain with easyJet until the end of the year to assist with the transition, before assuming the role of CEO at UK television company ITV.

Air Transport World | Related Carolyn McCall to become ITV chief executive – The Guardian



TSA Fails to Detect Weapons More Than Half the Time, Undercover Tests Reveal

In recent undercover tests of airport security checkpoints by the Department of Homeland Security, inspectors said TSA screeners, their equipment or their procedures failed more than half the time, a source claiming to be familiar with the classified report told ABC News. The source also said that the failure rate is “in the ballpark” of 80%. Government officials have offered the TSA eight recommendations to improve checkpoint security.

ABC News | Related Cannabis ads appear in TSA checkpoint trays at Ontario airport – Los Angeles Times



Air Canada Sees Increase in Bookings With Dreamliner VR Experience

Air Canada is offering potential customers the chance to explore its Boeing 787 Dreamliner aircraft through an interactive virtual reality experience. Users can explore all three cabins and enjoy a virtual international business-class meal in an Executive Pod. Amenity kits, an Air Canada enRoute magazine, tray tables and in-flight entertainment are some of the elements that can be touched, opened and moved. "We have already seen an increase in bookings since we began using this technology," Duncan Bureau, VP of Global Sales at Air Canada, said.

Inflight Online | Related KLM teases passengers with virtual experience - TNOOZ



ZEEL Chooses Axinom to Power Next-Gen Digital Platform ZEE5

Zee Entertainment Enterprises Ltd. (ZEEL) has selected Axinom to power the back end of its next-generation digital entertainment platform. ZEE5 will replace the existing subscription- and advertisement-based video-on-demand platforms DittoTV and OZEE, whose subscribers will be auto-upgraded to the new platform. Axinom’s content management system will allow ZEEL to manage metadata, content licensing, translations, EPG data, customer database and purchases, setup of subscription plans and pricing, and more.

Axinom | Related Secure Live Streaming of English Premier League Football with Axinom DRM – Axinom



APEX ORIGINAL: How Will Smart Speakers Affect the Travel Industry?

Apple and Google are among the major players in the race to offer voice-controlled search functionality to travelers, but Amazon Echo, with its voice-controlled assistant Alexa, is emerging as the leader in the field. Korean Air was one of the first airlines to offer an Alexa Skill, allowing travelers to get the status of any flight by number or route, and later this year, American Airlines will offer the Spafax Profile Skill, so travelers can plan their in-flight entertainment before takeoff.

APEX Media | Related American Airlines to Launch Spafax Profile Skill for Alexa – APEX Media



QuietOn, Cabin Background Noise Off: Finnish Startup Unveils Noise-Canceling Earplugs

Finnish startup QuietOn has unveiled active noise-canceling earplugs that have been optimized for low sound frequencies, making them suitable for blocking background noise in airplane cabins – and, with 50 hours of battery life, they’re ideal for air travel. The wireless QuietOn earplugs were recently introduced in Finnair’s in-flight catalog and are available for purchase at Capi electronics retail shops at airports. “Currently, we’re negotiating with several major players in the airline industry,” QuietOn founder Janne Kyllönen said.

Inflight Online | Related Hamburg and Montreal launch joint research on quieter aircraft cabins – Hamburg Aviation





CFM LEAP-1B engine on the 737MAX 8. Captured by @jonny_penn (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Sweet #Paws4Passengers therapy dog Riley gave @HonorFlightNV #veterans warm send-off @RenoAirport almost went to DC w/vets & @SouthwestAir!

Reno-Tahoe Airport@RenoAirport


Association News

Registration Is Now Open for APEX TECH!

Join us in Los Angeles on 30-31 January for APEX TECH. This event provides the industry and its members with information, guidance, analysis and trend reporting on technology issues critical to the aviation industry. APEX TECH attendees will hear thought-leading presentations from within and outside the airline industry on cutting-edge technologies. Register now to attend!



The Audio Manager will manage the entire Audio Programming team in our California office, and will work with audio managers in the UK head office and in Frankfurt. The position also requires a collaborative approach with other key stakeholders in the process, including Metadata and Audio Technical teams, Legal and Finance teams, and Client Account Managers, worldwide. Click here to apply and view all job listings.
> Spafax: Audio Manager, Costa Mesa, CA


> Quote of the Day


If the doors of perception were cleansed, everything would appear to man as it is, infinite.

William Blake


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2018. All rights reserved.