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November 17, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


DOT Reports Big Drop in Involuntary Passenger Bumping

Major US carriers are bumping significantly fewer passengers from overbooked flights, according to a US Department of Transportation report. The department said the rate of involuntary bumping among the 12 largest US airlines fell to an average of 0.15 per 10,0000 passengers from July to September, compared to a rate of 0.69 in the same period last year. The DOT report also said United has slashed its involuntarily bumping rate by more than 90%.

Reuters | Related

Crisis Mode: How Should Airlines Respond When Things Go Wrong? – APEX Media



United Pledges to Improve In-Flight Connectivity Reliability

United Airlines has pledged to improve the performance of its in-flight Wi-Fi on aircraft equipped with Panasonic hardware, after saying the service “hasn't been as reliable as we would like.” To remedy this, United said it’s working with Panasonic to improve the quality of the wireless access points and installing new broadband controllers on aircraft to increase bandwidth. Doing so “will largely solve the outage issues we experience on our Panasonic fleets,” said Greg Hart, United’s COO.

Skift | Related

Working Toward In-Flight Connectivity Standardization – APEX Media



APEX ORIGINAL: How to Design a Modern IFE GUI

Tal Kalderon, in-flight entertainment manager at El Al, offers a behind-the-scenes glimpse into the process of creating a unique, contemporary and innovative GUI. Kalderon was part of the team that spent 18 months designing the GUI for El Al’s Panasonic Avionics’ eX3 in-flight entertainment system, which launched on the airline’s Boeing 787 aircraft in September. The APEX How To series features experts in fields ranging from product design and operations to sales and marketing, who offer guidance and tips on topics that influence the airline passenger experience.

APEX Media | Related

How the Israeli Landscape Inspired PriestmanGoode’s Design of El Al’s Dreamliner Cabin – APEX Media



Is the System for Allocating Airport Slots Broken?

The Economist argues in its Leaders opinion section that the current system for allocating airport landing slots should be reformed. It said the existing IATA guidelines, which state that an airline can keep a slot from the previous year if it has been used at least 80% of the time, benefits legacy carriers at the expense of upstart rivals. “To comply with the ‘use it or lose it’ rule, many airlines resort to artifice – flying smaller planes than necessary,” writes The Economist. “A better solution would be slot auctions, in which carriers bid to hold slots for staggered periods of five or 10 years.”

The Economist | Related

The rules on allocating take-off and landing slots favour incumbents – The Economist



Gulf Air Selects Honeywell APUs for Airbus A320neos

Gulf Air has selected Honeywell’s auxiliary power units (APU) for its upcoming fleet of Airbus A320 and A321neos. Under the agreement, Honeywell will also provide maintenance, repair and overhaul services. “These aircraft along with Honeywell’s advanced auxiliary power units show a commitment to keeping our fleet up to date with the latest technologies,” said Captain Waleed Abdulhameed Al Alawi, Gulf Air’s deputy CEO.

Arabian Aerospace | Related

Honeywell and Lufthansa Technik Announce Airbus A350 MRO Agreement – APEX Media



EasyJet Overhauls Checked Baggage Policy

EasyJet has revised its checked baggage policy, adding a lighter option and increasing the existing allowance from 20 kg to 23 kg. The cost of the new, lighter 15 kg allowance ranges from £8.99 to as much as £29.99, depending on the route selected. EasyJet said the new options mean that “those heading off on a short break no longer need to squeeze everything into a small cabin bag.”

Business Traveller | Related

Ryanair delays stricter cabin bag policy – The Guardian



Most Americans Want Free In-Flight Connectivity, Survey Finds

More than three quarters (76.2%) of Americans would use Wi-Fi if it was offered for free during a flight, according to a new survey by Allianz Global Assistance. However, four in 10 respondents said they feel more obliged to work when they have access to Wi-Fi. Just over half (55.5%) of respondents said they would make cellular phone calls on board, while 44.7% would make use of a complimentary in-flight text messaging service.

Inflight Online | Related

Delta to Offer Free In-Flight Text Messaging – The New York Times






Scandinavian Airbus A330 goes pink. Captured by @planespotter24k (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

12 Chefs from Taste festivals worldwide were chosen to take part in our #TasteTheWolrd competition at @TasteOfAbuDhabi. And the winner is...

Etihad Airways @EtihadAirways


Association News

Registration Is Now Open for APEX TECH!

Attendees can expect meeting with nearly 60 distributors at APEX MultiMedia Market on 23-25 April 2018. Airlines have the choice to visit leisurely or have a crafted, structured schedule to accommodate your business partners while leaving. Click here to register your interest to attend.



The Audio Manager will manage the entire Audio Programming team in our California office, and will work with audio managers in the UK head office and in Frankfurt. The position also requires a collaborative approach with other key stakeholders in the process, including Metadata and Audio Technical teams, Legal and Finance teams, and Client Account Managers, worldwide. Click here to apply and view all job listings.
> Spafax: Audio Manager, Costa Mesa, CA


> Quote of the Day


"Humor is mankind's greatest blessing."

Mark Twain


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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