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November 21, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Facebook Partners With Airbus for High-Altitude Connectivity

Facebook this week announced it is partnering with Airbus to demonstrate the viability of its Aquila program, a high-altitude platform station (HAPS) broadband connectivity system. Facebook says the HAPS architecture will initially involve a fleet of aircraft carrying communications payloads, but will eventually support terrestrial and satellite networks from an altitude of 65,000 feet. The Silicon Valley giant said it’s working with the International Telecommunication Union and governments to make more radio spectrum available for HAPS.

Facebook | Related “Data Is the New Oil”: Will Google, Facebook and Amazon Separate Airlines From Their Clients? – APEX Media



EUTELSAT 172B Launches, Delivering Asia-Pacific Ku-Band Connectivity

Eutelsat Communications today announced its EUTELSAT 172B satellite has entered full commercial service over the Asia-Pacific region. Eutelsat said the all-electric satellite’s Ku-band capacity will serve as an overlay to economically deliver in-flight live television to airline passengers. The satellite will deliver connectivity for airlines flying routes spanning the west coast of the Americas to Asia, Oceania and across the Pacific.

Business Wire | Related In-Flight Wi-Fi: Connecting East and West – APEX Media



Delta Bringing Lie-Flat Seats to More Domestic Flights

Delta Air Lines is adding lie-flat seating to six additional domestic routes next year. Starting April 1, the airline’s Delta One cabins will be available on daily flights between Boston and Los Angeles, New York and Seattle, and New York and San Diego. Beginning the following month, lie-flat seats will be offered on Delta’s New York–Las Vegas flights in addition to its Honolulu–Minneapolis and Honolulu–Atlanta services. Delta One will replace standard domestic first-class cabins on all six routes.

Travel Weekly | Related The Disappearing Act: Is the First-Class Cabin Becoming Obsolete? – APEX Media



Cybercriminals Reaping Illicit Rewards From Frequent Flyer Schemes

Cybercriminals are offering illicit travel booking services on the dark web by using stolen travel rewards points obtained by hacking into online user accounts, according to analysis by Flashpoint, a New York-based business risk intelligence specialist. The claims are based on the findings of the firm’s analysts who have been monitoring dark web forums. One example cited included a seller on a Russian-language forum that has been advertising a travel “booking service” since December 2014, allowing users to order tickets anywhere in the world, excluding domestic flights within Russia.

Flashpoint Intel | Related Intruder Alert: Industry Experts Weigh In on Cybersecurity Risks – APEX Media



EasyJet’s Profits Drop Despite Record Passenger Numbers

EasyJet has reported a 17% fall in profits last year, losing nearly £100 million because of the weaker value of the pound after the Brexit vote. Pre-tax profits fell from £494 million to £408 million despite revenues exceeding £5 billion. Although the airline flew a record high of 80.2 million passengers – nearly 10% more than in 2015-16 – it reduced fares to fill seats, with Carolyn McCall, easyJet’s outgoing CEO, describing 2016-17 as “a difficult year for the aviation industry.”

The Guardian | Related UK has "vast amount" of work to do to ensure planes aren't grounded after EU departure – The Independent



How Digital Modeling Accelerates the Speed of Innovation

At the launch of ZAL Technical Center’s Innovation Days in Hamburg, Dr. Susan Ying, chief operations officer at international drones manufacturer XenorD International, discussed the importance of advancing digital product modeling as a strategy to reduce the costs and lead-times of new aeronautics products. The principle of using “digital twins” for modeling during program research and development is hardly new, but advances in computing mean we can use them to develop better aircraft and deliver better passenger experience at a lower cost.

APEX Media | Related Nothing Ventured, Nothing Gained: Aerospace Heavyweights Make Inroads in Silicon Valley – APEX Media



Liberalizing Aviation Is Key to Ending Poverty in Argentina, Says Transport Minister

Argentina’s transport minister, Guillermo Dietrich, said liberalizing the country’s aviation industry is a key pillar in president Mauricio Macri’s effort to end poverty. “We know that one of the tools, one of the engines, to achieve this aim is the aviation industry, which connects our country and generates opportunities,” said Dietrich at ALTA Airline Leaders Forum in Buenos Aires on Monday. He described policies by previous governments that prioritized protecting flag carrier Aerolineas Argentinas, as “errors made by our country.”

FlightGlobal | Related Norwegian posts improved profits as Argentina OKs route requests – Air Transport World





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> Tweet of the Day

ZAL Innovation Days are kicking off! So happy & honored to have @JetwayMJ from @theAPEXassoc as our moderator today - 1st time she was here at ZAL was in rubber boots, when the building site was still concrete & mud. #ZALID17



Association News

At Your Service: The December/January Issue of APEX Experience Has Arrived

From humanoid customer service bots to crewmember skills and tools of the trade, we bring you the December/January issue of APEX Experience magazine. In it you’ll find the ultimate passenger experience care package – complete with a wheelchair user's firsthand account of her air travel experiences.


Are You Interested in Attending MulitMedia Market in Paris?

MultiMedia Market is heading to Paris, France, on 23 - 25 April 2018. This intimate and productive setting for all airline content needs includes the best in TV, short subject, movies, games, GUIs, apps, and audio. Attendees can expect to meet with nearly 60 distributors. Airlines have the choice to visit leisurely or have a crafted, structured schedule. Interested in attending? Let us know.



The Audio Manager will manage the entire Audio Programming team in our California office, and will work with audio managers in the UK head office and in Frankfurt. The position also requires a collaborative approach with other key stakeholders in the process, including Metadata and Audio Technical teams, Legal and Finance teams, and Client Account Managers, worldwide. Click here to apply and view all job listings.
> Spafax: Audio Manager, Costa Mesa, CA


> Quote of the Day


"A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away."

Antoine de Saint-Exupéry


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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