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November 29, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


LATAM Selects Gogo as Its In-Flight Wi-Fi Partner

LATAM Airlines has announced it will offer Gogo’s in-flight connectivity, starting early next year. The service will be rolled out gradually on the carrier’s Brazilian fleet, for use on domestic and regional routes, and is expected to be complete by 2019, before extending to other markets. The deal means LATAM will be South America’s second airline to offer Gogo in-flight Wi-Fi after GOL introduced the service in 2015. “We are introducing the most modern and innovative onboard Wi-Fi service on the market,” said Claudia Sender, SVP of Customers, LATAM Airlines Group.

Airways Magazine | Related GEE and Avianca Brazil Pick Up the Pace in Race to Get Connected in Latin America – APEX Media



Airline Ancillary Revenues to Reach $82.2 Billion in 2017

Airline ancillary revenue will be 22% higher this year than in 2016, reaching $82.2 billion, according to the annual IdeaWorks and CarTrawler Worldwide Estimate of Ancillary Revenue. The report considers several revenue streams, including sales of frequent flyer program miles to partners, commission from hotel bookings, baggage fees, seat assignments and in-flight retail sales. “The economic boon of ancillary revenue has proven to be a highly useful tool to fix airline finances,” the report stated.

Tnooz | Related IATA Focusing on Payment, Autonomy, Personalization to Accelerate Change in Aviation Industry – APEX Media



Airlines Are Confused by In-Flight Connectivity Solutions, Says Qatar Airways Exec

Connectivity providers are confusing airlines with all the different types of satellite capacities and solutions available, says Babar Rahman, Qatar Airways’ head of Global Sponsorships, CSR and In-Flight Entertainment and Connectivity. “[We] looked at every single possibility for what would be available for us now, what would be best for us in the next five years, [and] what would be best in the next 10 years,” said Rahman in an interview with Via Satellite. “We were confused in the beginning when we started meeting all the suppliers. But the approach we have taken is that we focused the requirement around our passengers.”

Via Satellite | Related Working Toward In-Flight Connectivity Standardization – APEX Media



LEVEL to Open New Base at Paris Orly

IAG has announced it will open a base at Paris Orly Airport for LEVEL, its low-cost carrier brand that launched last summer. Starting July 2018, LEVEL will operate two Airbus A330-200s to offer flights connecting Paris to Montreal, Guadeloupe and Newark, followed by service to Martinique in September. Willie Walsh, IAG’s CEO, said LEVEL’s Barcelona operation “has been an incredible success,” and that the airline would be profitable this year.

Airways Magazine | Related Level Targets Millennials With Onboard Retail System Pair and Pay – APEX Media



Turkish Airlines Now Offering Braille Boarding Passes

Turkish Airlines has started offering boarding passes written in braille for passengers with visual impairments. The Middle Eastern carrier is offering the braille boarding passes at its special services check-in desk in the international departures terminal at Istanbul Ataturk Airport, with plans to extend the service to more airports in the future. The braille boarding passes include information such as reservation code, flight number, flight date and time, departure and arrival destinations, gate and seat numbers.

Travel Weekly | Related Virgin Atlantic is offering in-flight entertainment for visually impaired people for the first time – Evening Standard



Seat as Honey: Nature-Inspired Comfort Solutions Are All the Buzz

Supracor’s Stimulite seat cushions will soon be retrofitted in the economy, premium economy and first-class cabins of SWISS' Airbus A340s. The airline became the launch customer for the honeycomb cushions, which can be cleaned dozens of times and are completely recyclable, when it installed them in the economy cabin of its Boeing 777s in 2016. “The cushion helps to circulate air and evaporate moisture, so you never get the heat buildup from sitting for a long time,” said Susan Wilson, vice-president and creative director of Supracor.

APEX Media | Related Airline seats are not getting bigger, but designers are trying to make them more comfortable – Los Angeles Times



SmartSky Networks’ 4G LTE ATG Close to Commercial Launch

SmartSky Networks’ 4G LTE-based air-to-ground (ATG) in-flight connectivity service is getting closer to its commercial rollout after completing its first media demonstration. The company’s “Citation Excel” test aircraft took off from Orlando Melbourne International Airport in Florida, offering media the opportunity to try out the in-flight connectivity. “Basically, we said, 'put us to the test,'” said Eric Brooks, SmartSky Networks’ vice-president, Product Management. “They experienced what we’ve been saying from Day One: SmartSky delivers on the promise of office-like internet access in the sky.”

Get Connected | Related APEX in Profile: Haynes G. Griffin – APEX Media





The beauty that is the Rolls-Royce Trent 1000. Captured by @av1ation (via Instagram).

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Association News

Hear From JetSuite CEO at APEX TECH!

JetSuite CEO Alex Wilcox started as a JetBlue founder creating first-of-their-kind passenger experience innovations including the first LiveTV and leather seats on a low-cost-carrier. As JetSuite CEO, he has worked with his team to build the ideal short-range passenger experience airline with best-in-class technology. At APEX TECH, CEO Alex Wilcox will unveil innovations that will transform air travel even more quickly across the United States. Register now!


> Quote of the Day


"This world is but a canvas to our imagination."

Henry David Thoreau


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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