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November 30, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Computer Glitch Leaves Thousands of American Airlines Flights Pilotless in December

A computer glitch in American Airlines’ pilot scheduling system has left the Dallas-based carrier without scheduled pilots for thousands of flights in December, according to the union representing the airline’s pilots. The Allied Pilots Association estimated that more than 15,000 flights scheduled from December 17 to 31 were affected. “We have reserve pilots to help cover flying in December, and we are paying pilots who pick up certain open trips 150 percent of their hourly rate,” said Matt Miller, a spokesperson for American Airlines.

Reuters | Related American Airlines to Launch Spafax Profile Skill for Alexa – APEX Media



APEX ORIGINAL: Air Canada Unveils Signature Suite at Toronto Pearson

Air Canada unveiled a new lounge at its Toronto Pearson hub on Wednesday. Located in Terminal 1, the Air Canada Signature Suite is intended as a place for the airline’s business-class customers on international flights to dine from a menu devised by acclaimed Vancouver-based chef David Hawksworth. APEX Media attended a preview of the lounge and spoke to Air Canada’s Andrew Yiu, vice-president, Product, and Benjamin Smith, president, Passenger Airlines, about what role the Signature Suite plays in the Canadian carrier’s global plans.

APEX Media | Related Air Canada Offers Altitude Members the Choice of Complimentary Gogo Wi-Fi – Gogo



Elon Musk to Compete to Fund Hyperloop Connecting O’Hare to Downtown Chicago

Elon Musk announced Tuesday that The Boring Company will submit a proposal to fund, build and operate a Hyperloop connecting O‘Hare International Airport to downtown Chicago. Musk claims it would be far faster than current high-speed trains and use electromagnetic propulsion. When asked on Twitter to elaborate on his “high-speed loop” proposal, Musk tweeted that passengers will travel in “Electric pods for sure. Rails maybe, maybe not.”

Reuters | Related Hyperloop and Haptic Avatars: Highlights from FTE Global 2017 – APEX Media



EU Could Block Parts of Lufthansa’s Airberlin Acquisition

The European Union might block part of Lufthansa’s acquisition of airberlin’s assets over concerns the deal could reduce competition and increase prices. According to Reuters, Lufthansa CEO Carsten Spohr had a meeting with EU Competition Commissioner Margrethe Vestager to discuss antitrust concerns. Before the meeting took place, an unnamed source told the news agency that the EU Commission was leaning toward blocking Lufthansa’s takeover of airberlin’s Niki leisure carrier assets.

Business Travel News | Related Lufthansa reveals more details of new business class seat – Business Traveller



Cathay Pacific Installs Self-Service Bag Drop at London’s Gatwick Airport

Cathay Pacific has launched self-service check-in and bag drop at Gatwick Airport’s south terminal. Cathay Pacific’s regional general manager, Europe, James Ginns, said the new system is designed to speed up the check-in process, reducing wait times to under a minute. "The latest facilities not only meet our customers’ growing demand for faster, smoother journeys, they also enable our Cathay Pacific staff to interact more proactively with our customers,” he said.

Future Travel Experience | Related In the Bag: The Surge in Self-Service Baggage Solutions – APEX Media



First Airbus A330-800 Enters Final Assembly

Airbus has started the final assembly of the first A330-800, the smaller of the two A330neo variants. Hawaiian Airlines is currently scheduled to be the sole customer and has six A330-800s on order. The aircraft will seat 257 passengers in a three-class layout, but could carry as many as 406 in a single economy-class configuration. The A330-800 and the larger -900 variant will have 25% less fuel burn per seat compared to previous generation competitors, according to Airbus.

Air Transport World | Related Airbus, Rolls-Royce, and Siemens team up for electric future – Airbus



Malaysia Airlines Receives Its First Airbus A350

Malaysia Airlines has become the first carrier to offer a first-class cabin on an Airbus A350-900 aircraft. The Malaysian flag carrier took delivery of the first of its six A350s from Air Lease Corporation earlier today, ahead of the wide-body aircraft’s deployment on MAB’s Kuala Lumpur–London Heathrow route on January 15. The A350 is equipped with Panasonic Avionics’ in-flight entertainment AND connectivity hardware, and is Malaysia Airlines’ first aircraft to offer in-flight Wi-Fi.

Australian Business Traveller | Related First look: Malaysia Airlines' new Airbus A350 first class suites – Australian Business Traveller





Bombardier Q400 wing tip: a retro-futuristic thing of beauty. Looks like the cockpit of a spaceship. Captured by @jordanyerman (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

@Finnair proudly showcasing its business transformation @SlushHQ in Helsinki for next gen customer experience @theAPEXassoc @JetwayMJ

Juha Järvinen @ViaSatInc


Association News

Are You Interested in Attending MulitMedia Market in Paris?

MultiMedia Market is heading to Paris, France on 23 - 25 April 2018! The APEX MultiMedia Market is the airline industry’s premier content conference that continually brings together airlines, CSPs and diversified distributors offering a range of new and acclaimed TV, MOVIE, GUI, GAME, APP and AUDIO content options. As an exclusive, community driven marketplace, the event will attract over 200 global industry professionals. Register your interest to attend now!


> Quote of the Day


"I love flying; I love aircraft, and you could say I've had a love affair with flight since I was a child. I travel a huge amount. I use airports, and as a pilot, I've flown in and out of airports thousands of times, so really, I have a fairly broad perspective."

Norman Foster


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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