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December 8, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


EasyJet Chooses Kontron’s IFEC Hardware

Kontron confirmed its in-flight entertainment and connectivity hardware has been selected by easyJet for its Air Time wireless IFE solution developed by Immfly. The system consists of Kontron’s ACE Flight 4600 Airborne Server, removable storage devices, and its Cab-n-Connect A100 Cabin Wireless Access Point. “A deciding factor in our selection of Kontron is their long history of providing proven IFEC solutions,” said Andrew Middleton, easyJet’s director, Ancillary Revenue.

Get Connected | Related It’s Air Time! EasyJet and Immfly Deliver on IFE Promise – APEX Media



Aer Lingus Eyes New Ancillary Opportunities Following Retail inMotion Program Launch

Aer Lingus has launched an onboard retail program by LSG Group subsidiary Retail inMotion that will help the airline increase revenue and reduce costs. Vector In-Flight, Retail inMotion’s proprietary onboard retail management software, is fully implemented on Aer Lingus aircraft, enabling onboard payments, supply chain management and warehouse logistics. Ryanair also uses the Vector platform, to offer passengers departing from Dublin the option to preorder a hot Irish breakfast.

APEX Media | Related Getting Breakfast in Order: Retail inMotion Helps Ryanair Serve Up a Full Irish – APEX Media



DOT Drops Baggage Fee Disclosure Proposal

The US Department of Transportation has dropped an Obama administration proposal that would have obliged airlines to disclose checked and carry-on bag fees at the beginning of a fare enquiry. The DOT also abandoned a second proposal that would have required airlines to disclose more information about their revenue from fees charged for extra services.

Travel Weekly | Related Airlines Restrict 'Smart Luggage' Over Fire Hazards Posed By Batteries – NPR



United’s PR Boss to Step Down in January

United Airlines announced its top communications executive is stepping down. In a letter to employees, Jim Olson, United’s vice-president of Corporate Communications, said he will resign effective January 8 to pursue other opportunities. Olson joined the Chicago-based carrier in January 2016 and dealt with several public relations crises, most notably the fallout after David Dao was forcibly removed from United Express Flight 3411 in April.

Bloomberg | Related Crisis Mode: How Should Airlines Respond When Things Go Wrong? – APEX Media



Air France-KLM Announces Transatlantic Hand Baggage-Only Fares

Air France-KLM will launch hand baggage-only fares on transatlantic routes starting next year. As of April 10, the Franco-Dutch airline holding company will offer three new economy-class tariffs on flights between Europe and North America. The Light fare, which is the cheapest of the three, charges customers €50 per item of checked luggage.

Business Traveller | Related Air France-KLM Starts Operating Hipster-Focused Joon – Skift



British Airways CEO Says Low Fares “Do Not Happen by Magic”

Speaking at the annual Aviation Club lunch, British Airways CEO Alex Cruz emphasized his airline’s continuing position as a “premium airline,” but he also said that “[low fares] do not happen by magic.” Alluding to BA’s introduction of a buy-on-board service at the beginning of 2017, Cruz said he believed the short-haul service revamp “differentiates us from the market,” something which, he explained, can be overlooked “in the hurly-burly of debate.”

Business Traveller | Related Era of free meals on short-haul flights to end – FlightGlobal



APEX ORIGINAL: Why Airlines and Airports Are Integrating Third Party Services Into Mobile Apps

With the majority of smartphone users downloading zero apps per month, how can airlines make apps that travelers will want to use? One way is by incorporating third party services into existing mobile apps. American Airlines and Heathrow Airport both recently integrated Grab’s food ordering platform into their apps, allowing customers to order food from a list of airport restaurants. “The team at Grab really understands the airport environment and is very focused on providing a good customer experience,” said Kevin MacFarland, managing director of Mobile and Strategy at American Airlines.      

APEX Media | Related Gate Delivery: The Companies Serving Passengers in a Hurry – APEX Media





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> Tweet of the Day

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Association News

Ready to do Business With Airline Decision-Makers and CSPs?

Previous exhibitors have begun receiving information on how to book their booths for the 2018 APEX MultiMedia Market, in Paris 23-25 April. Only 40 appointment booths are available for all forms of content including TV / short-subject, movies, GUIs, games, applications and audio. In an effort to accommodate as many as possible, members may only book one booth. After appointment booths are booked, only non-appointment booths will be available. These non-appointment booths are offered at a lower fee. As in previous years, there is a tiered structure for booth sales. All APEX members will have the opportunity to book a booth starting on 13 December.



Are you interested in joining us at Spafax? We are looking for dynamic, IFEC professionals to join our teams in London, Hollywood and Orange County. We offer the opportunity to work with the world’s leading airlines in a flexible, collaborative environment. We are particularly eager to speak to individuals with strong account management and/or business development backgrounds. As part of the WPP Group of companies, we offer highly competitive benefits. If you are interested, please send a recent resume and letter of interest to Click here to view all job listings.
> Spafax Account Manager Costa Mesa, CA


> Quote of the Day


"Vision is the art of seeing what is invisible to others."

Jonathan Swift


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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