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January 3, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


CBP Hit With New Year’s Day Systems Outage

A two-hour outage of the US Customs and Border Protection’s computer systems on New Year’s Day caused significant delays at several US airports. “During the disruption, CBP had access to national security-related databases and all travelers were scanned according to security standards,” the CBP said. While travelers experienced longer-than-usual wait times, the agency said it took immediate action to address the disruption and that there was no indication of malicious intent behind the shutdown.

Air Transport World | Related Atlanta Airport: Power Restored but Flight Delays Expected for Days – The Guardian



Passenger Rights Company Could Block IAG Acquisition of Niki

FairPlane filed separate legal cases yesterday to block Niki’s insolvency proceedings in Berlin and to open them instead in Austria. The company, which helps travelers secure compensation, claims that Niki owes more than €1 million to passengers for flight delays and cancellations. A spokesperson for airberlin liquidator Lucas Floether said the complaint could derail the sale of Niki to IAG low-cost carrier Vueling.

Reuters | Related BA owner IAG to buy insolvent Austrian holiday airline Niki – Reuters



Disappearing Act: Airlines Are Phasing Out Seatback Screens

Some airlines are doing away with costly seatback screens, seeing instead possibilities for in-flight entertainment in the mobile devices that passengers are bringing on board. “People are by and large using personal devices, even when a seatback screen is available to them,” said frequent flyer Lindsay Renfro, an associate professor at Mayo Clinic. On the flipside, some say airlines risk alienating those who prefer a fixed screen, citing advantages such as unlimited battery life and the ability to have a dual-screen setup, even when a laptop takes up the space of a tray table.  

The New York Times | Related Why Airlines Are Getting Rid of Seatback Screens –



Flight-Booking App Hopper Adds Hotel Video Content

Flight-booking app Hopper now allows users to purchase accommodations, in addition to flights. Hopper Hotels uses an algorithm to serve up targeted recommendations and offer pricing forecasts. The app includes 360-degree hotel video clips, inspired by the full-screen story experiences available on Instagram and Facebook.

Tnooz | Related Expedia and Routehappy Aim to Make Flight Booking Align With Hotel Reservation Experience – APEX Media



Recaro Chief: Weighty Seats Will Take Heavy Toll on Ultra Long-Haul Flights

Airlines are discovering that the business-class seats they have ordered for aircraft slated to operate on ultra long-haul routes are heavier than expected and could limit the economic viability of flights of 16 hours and more, says Mark Hiller, chief executive of German seat manufacturer Recaro Aircraft Seating. Hiller told Aviation Week that he expects the issue will result in increased sales of Recaro’s CL6710 business-class seat, which he says is a lighter-weight option.

Aviation Week | Related Recaro on a Roll as Optimized Lightweight Seating Takes Off – APEX Media



Show Stopover: Icelandair’s Live In-Flight Theater Performance

Icelandair passengers flying across the Atlantic can spend up to seven nights in Iceland at no extra airfare and until March, with Stopover Pass, can enter a drawing to win tickets to local music, art and sports events to attend during their stay. The campaign, which marks the carrier’s 80th anniversary, kicked off in September with an immersive theater performance on a flight between London and New York via Iceland.  

APEX Media | Related Live In-Flight Performances Are Music to Passengers’ Ears – APEX Media



Travel Industry Leaders Encourage Foreign Tourists to “Visit USA”

The US Travel Association says it plans to form a coalition of American businesses to welcome foreign tourists into the country. Called “Visit USA,” the coalition would seek to mitigate the 4% decline in visitors to the US in the first six months of last year, compared with the same period in 2016, according to data from the National Travel Tourism Office. Some experts are attributing the drop to the strength of the US dollar, while others are placing part of the blame on President Trump.    

Los Angeles Times | Related US Supreme Court lifts US travel ban restrictions – Air Transport World





Let’s get 2018 started! Captured by @mikeymcbryan (via Instagram).

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> Tweet of the Day

Final revenue flight of @Delta's 747 fleet is in the books. Trivia question: What was last passenger route flown by a US carrier 747? Answer: MSY-GSP. Next stop, the desert. #DL747Farewell #avgeek

Delta News Hub @@DeltaNewsHub


Association News

Meet With Nearly 60 Distributors at APEX MMM in Paris!

APEX MultiMedia Market is the airline industry’s premier content conference that continually brings together airlines, CSPs and diversified distributors offering a range of new and acclaimed TV, MOVIE, GUI, GAME, APP and AUDIO content options. As an exclusive, community driven marketplace, the event will attract over 200 global industry professionals. Join us in Paris for the industry’s most comprehensive, inflight content conference for connecting buyers and sellers!


> Quote of the Day


"Technology made large populations possible; large populations now make technology indispensable."

Joseph Wood Krutch


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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