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January 4, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Airlines Cancel More Than 3,000 Flights Ahead of Winter “Bomb Cyclone”

US airlines have canceled upward of 3,000 domestic and international flights today, according to online flight tracking service FlightAware, as a powerful winter storm hits the Northeast, bringing high winds, heavy snow and record low temperatures. Most of the cancellations were in New Jersey, Boston and New York, where some areas could get one to three inches of snow per hour starting this morning. As of 8 a.m. EST, airlines had already canceled 162 flights for Friday.

ABC News | Related How to Get a Travel Waiver If You're Flying During Winter Storm Grayson – Travel and Leisure



[VIDEO] APEX Investigates: Slush Helsinki

APEX Media attended leading tech and startup conference Slush in Helsinki to investigate the latest trends and innovations for the first installment of the APEX Investigates documentary series. The video, produced in partnership with Finnair and West Entertainment, features APEX Media director Maryann Simson interviewing speakers, exhibitors and delegates on topics like artificial intelligence, deep learning, augmented reality, virtual reality, IoT, media, the sharing economy and much more.

APEX Media | Related How Artificial Intelligence Will Change the Airline Passenger Experience – APEX Media



TSA Delays Real ID Deadline

Travelers from states that have been granted Real ID extensions will now be able to use their licenses through October 11, 2018, instead of January 22, according to a spokesperson for the Transportation Security Administration (TSA). In 2005, following the recommendation of the 9/11 Commission, Congress passed the Real ID Act, which establishes minimum security standards for license issuance and production. Starting October 1, 2020, every domestic air traveler will need a Real ID-compliant license, or another acceptable form of identification, for flying within the US.  

CONDÉ NAST TRAVELER | Related TSA launches new screening procedures at two US airports – Airport Technology



APEX ORIGINAL: How Artificial Intelligence Will Change the Airline Passenger Experience

More than half of airlines are planning major artificial intelligence (AI) programs over the next three years, according to SITA's Air Transport IT Trends Insights 2017. AI software developer Sentient Technologies has worked with travel operators, airlines and travel booking firms. APEX Media caught up with the company's VP of Marketing, Jeremy Miller, to discuss the role of AI in shaping the future of the airline passenger experience industry. Watch out for more on AI next week, when APEX Media will be reporting from the Consumer Electronics Show.

APEX Media | Related Programmed to Care: Can We Trust Robots With Our Feelings? – APEX Media



Facial Recognition Saves 70% in Traveler Processing Times at Brisbane Airport

Trials of facial recognition technology conducted by Air New Zealand, SITA and Brisbane Airport have shown a 70% reduction in processing times for boarding and check-in. Flyers’ biometrics are registered upon check-in to create a “single secure token.” Travelers’ identities are then validated at boarding through facial recognition technology, eliminating the need to show any travel documents. SITA’s president for Asia Pacific, Sumesh Patel, says travelers are looking for an airport experience that is “fast, easy and secure.”

Australian Aviation | Related Dubai airport will scan your face as you walk through a video tunnel – engadget



Walkerhill Hotel and Resort to Operate New Passenger Terminal at ICN

Hospitality chain Walkerhill Hotel and Resort will operate lounges and hotels at Incheon International Airport’s new passenger terminal when it opens later this month, ahead of the Winter Olympics in Pyeongchang. The terminal will include a capsule hotel and a premium lounge with massage chairs and high-tech headphones. The new terminal was designed to enhance convenience for visitors and will handle approximately 18 million travelers per year.  




Turkish Airlines Brings Eco-Friendly Toys Into Play

Starting this month, Turkish Airlines will introduce in-flight toys made of all-natural materials for children of ages three to 12. The new toys were designed to introduce children to the concept of endangered species and instill in them an appreciation for animal protection. The flag carrier says the move reflects its recognition of the harmful effects of plastic on children and the environment, and its commitment to sustainable development and eco-friendly operations.    

eturbonews | Related Emirates Brings Toy to Life Using Augmented Reality – APEX Media





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> Tweet of the Day

When you get the kids a 3D printer and they start making you model airplanes... #avgeek

Phil Derner, Jr. @PhilDernerJr


Association News

APEX Asia is Returning in 2018!

Attend APEX Asia to learn how and why Asia-Pacific carriers are leveraging ventures with low-cost counterparts to keep up with increasing demand, while maintaining airline profitability. Mark your calendars for 13-14 March!


APEX Media at CES

APEX Media will be attending the Consumer Electronics Show in Las Vegas next week. Stay tuned for coverage of tech trends including virtual reality, robotics, artificial intelligence, wearables and IoT. We'll be meeting with thought leaders to find out how these trends will influence the future of PaxEx.


> Quote of the Day


"Ethics change with technology."

Larry Niven


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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