No Images? Open in Browser

January 5, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Avianca Launches Wireless IFE App

Avianca has introduced a new wireless in-flight entertainment system on its fleet of Airbus A318 aircraft. Passengers can download the Avianca Entertainment app to their personal devices using the in-flight Wi-Fi connection to access films, TV shows, music and the flight map. The functionality is currently available on nine aircraft.

Inflight Online | Related AirFi Wireless IFE Propels Samoa Airways Toward Modernization | APEX Media



Norwegian to Introduce Enhanced Premium Cabin

Norwegian’s new Premium cabin will be fitted on the low-cost carrier’s final 20 Boeing 787 Dreamliners, which are set for delivery starting in February. The new cabin will have 60% more seats, with over a meter of legroom, and 11-inch Panasonic monitors providing complimentary in-flight entertainment. The airline plans to roll out in-flight Wi-Fi on its long-haul routes later this year.

Inflight Online | Related The second Norwegian - On Air episode is now available – Norwegian



APEX Investigates: Tech Trends to Watch at CES 2018

APEX Media will be on-site at the Consumer Electronics Show (CES) in Las Vegas next week, where more than 4,000 exhibitors will set up shop across 2.6 million square feet of tradeshow space. In anticipation of the influx of tech news heading your way, we’ve rounded up some of the major trends that are sure to upend the airline passenger experience industry, from virtual, augmented and mixed reality to artificial intelligence and wearables.  

APEX Media | Related APEX Investigates: Slush Helsinki 2017 – APEX Media



Ryanair Breaks New Ground With Transfer Service

Ryanair has launched Ryanair Transfers, a new ground transfers booking platform, powered by CarTrawler. The service, which is available in 33 European countries, will enable customers to book a range of ground transport options, including taxi, chauffeur, bus, coach and rail services. “This product will guarantee [Ryanair customers] the lowest ground transport prices,” said Greg O’Gorman, director of Ancillary Revenue at Ryanair.

Breaking Travel News | Related Ryanair to end GDS partnership with Amadeus – Air Transport World



Southwest to Pay $15M to Settle Price Collusion Lawsuit

Southwest Airlines has become the first of four defendants accused of airfare collusion to agree to settle nationwide antitrust litigation by passengers. The defendants, American, Delta, United and Southwest, have all denied wrongdoing, but Southwest has agreed to pay $15 million to avoid the cost and distraction of further litigation. Since 2015, more than 100 private lawsuits have been filed claiming higher fares caused by reduced seating capacity, combined with low fuel prices and higher fees for checking bags, contributed to the airline industry posting record profits.

REUTERS | Related Southwest Has Reached a $15M Settlement in Price Collusion Lawsuit – FORTUNE



El Al Cancels Low-Cost Brand UP for New Economy Pricing Model

El Al’s low-cost brand UP will be terminated in the second quarter of this year in exchange for a new economy-class pricing structure on Europe-bound flights. Travelers will be able to choose from three packages – Lite, Classic and Flex. Each package will include at least one carry-on and a food and beverage service, with variations on checked baggage, and booking and seating reservation flexibility. A press release from the airline states the decision to cancel UP was made to optimize work processes and unify European destinations under a single product – the El Al brand.  

PR NEWSWIRE | Related Delta’s “Basic Economy” Fares: No More Free Checked Bags to Europe – USA TODAY



Lufthansa Expands Digital Services for Its Lounges

Lufthansa has recently upgraded its LoungeNet platform with yoga relaxation exercises from the company TINT. Guests of Lufthansa airport lounges can watch videos to learn different yoga exercises that have been adapted for practicing in an airport lounge chair. Videos include exercises to address neck and back pain as well prevent jet lag. Additionally, in cooperation with Konica Minolta, Lufthansa has also expanded its free print and copy services to its airport lounges across Germany, and soon worldwide.  

Lufthansa Group | Related Denver International Made a One-Day Goat Yoga Room – Modern 





Sky watcher. Captured by @lukaszzak (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

With #Blizzard2018 I wanted to give a shout out to the unsung #HEROS of #AIRLINE #SAFETY like Dan pictured at @Delta where he is one of 25 full-time meteorologists on staff. Dan cleared final flight to/from #PuertoRico before the hurricane flight reported by @AirlineFlyer! #PaxEx

Joe Leader @joepleader


Association News

Reserve Your Hotel for APEX TECH!

APEX TECH provides a crucial forum for technical experts to review and discuss ongoing APEX Technology Committee special projects, which set specifications and standards for the airline industry and focus on applying new technologies to the passenger experience. Reserve your hotel room in LA now!


[VIDEO] APEX Investigates: Slush Helsinki

APEX Media attended leading tech and startup conference Slush in Helsinki to investigate the latest trends and innovations for the first installment of the APEX Investigates documentary series. The video, produced in partnership with Finnair and West Entertainment, features APEX Media director Maryann Simson interviewing speakers, exhibitors and delegates on topics like artificial intelligence, deep learning, augmented reality, virtual reality, IoT, media, the sharing economy and much more.



Spafax is currently seeking a detail oriented IFE Account Manager in our Costa Mesa, CA office. Responsibilities include: Helping to support our inflight entertainment relationship with a large North American airline; Serving as the main point of contact for both the client and internal teams as we create and implement an innovative content strategy; Annual budgeting, content selection, scheduling and issue resolution etc. If you are interested in this opportunity please submit your resume and cover letter to: Click here to view all job listings.
> Spafax, IFE Account Manager, Costa Mesa

Spafax is currently seeking a seasoned and strategic IFE Account Director in our Costa Mesa, CA office. Responsibilities include: Leading our inflight entertainment relationship with a large North American airline; Helping to define the role of entertainment as part of a broader content and customer engagement strategy; Working extensively with the client’s leadership to ensure our approach meets their brand and customer experience goals, as well as identifying additional areas for collaboration. If you are interested in this opportunity please submit your resume and cover letter to: Click here to view all job listings.
> Spafax, IFE Account Director, Costa Mesa


> Quote of the Day


"Creativity is thinking up new things. Innovation is doing new things.”

Theodore Levitt


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2019. All rights reserved.