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January 11, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Gogo’s Live TV Service to Launch on GOL

GOL Linhas Aéreas Inteligentes announced yesterday that it is the launch customer for Gogo TV. Using Gogo’s 2Ku-powered live in-flight television service, GOL will offer six of TV producer Globosat’s channels, which can be viewed on passengers’ own devices. “Innovation is part of GOL and adding Live TV streaming is another important step,” said Paulo Miranda, GOL’s chief experience officer.  

Gogo | Related Gogo to Launch Gogo Vision Touch on Delta Air Lines – APEX Media



CES 2018: Groupe ADP Invests in Innovation With AI, Wayfinding and Robotics

Groupe ADP is the sole airport operator at the Consumer Electronics Show this week. According to Sebastien Couturier, head of Innovation and Corporate Venture at Groupe ADP, the decision to launch a €16 million innovation investment fund was driven partly by competition from airports like Heathrow and Frankfurt. "There is pressure to satisfy more customers," Couturier told APEX Media at CES. “We’re not just managing infrastructure anymore, we’re a service provider. We need to invest in technology.”

APEX Media | Related CES 2018: Interactive Mobility’s Flymingo to Take Flight on Air France Next Month – APEX Media



Boeing Achieves Record Aircraft Deliveries in 2017

Boeing delivered more commercial airplanes last year than other manufacturers for the sixth year in a row. The US aerospace company set an industry record with 763 deliveries in 2017, driven by strong demand for its 737 and 787 aircraft. Boeing also increased its backlog with 912 net orders. “The record-setting performance is a testament to our employees and supplier partners who continue to innovate,” said Kevin McAllister, Boeing Commercial Airplanes’ president and CEO.  

Arabian Aerospace | Related Airbus and Boeing Seal Record-Breaking Narrow-Body Jet Deals at Dubai Airshow – APEX Media



Lufthansa Launches Partnership With BAGTAG

Lufthansa Group has announced a partnership with BAGTAG, allowing Lufthansa, SWISS and Austrian Airlines passengers to fly with reusable electronic luggage tags instead of paper tags. After a customer checks in via the airline’s smartphone app, their flight information is transmitted via Bluetooth to the electronic bag tag. The devices can be mounted to suitcases with fastening screws and use an e-paper display to show the relevant flight information and barcode.

Future Travel Experience | Related How Bag Tag Innovations Are Speeding Up Passenger Processing – APEX Media



Electronic Device Searches by CBP Agents Increase by 59%

US Customs and Border Control (CBP) agents searched 59% more cellphones, tablets and other electronic devices in 2017, compared to 2016. According to an end of year report issued by the Department of Homeland Security, 80% of the 30,200 electronic device searches conducted by CBP agents, which included reading social media posts and e-mails, involved devices owned by non-US citizens. John Wagner, deputy executive assistant commissioner of CBP’s Office of Field Operations, said border searches of electronic devices are “essential to enforcing the law.”

Business Traveller | Related Face Value: Are Passengers Ready for the Age of Biometric Travel? – APEX Media



Air India Ponders Offering Laptops to Business-Class Passengers

Air India is considering providing laptops to business-class passengers on long-haul flights. Pradeep Singh Kharola, the airline’s chairman and managing director, said the move is aimed at improving Air India’s business-class occupancy, where nearly half the seats often go unfilled. “If our in-flight entertainment is not doing well, then we are thinking of alternatives. Laptops for business class passengers is a possibility,” he said.  

Times of India | Related Foreign Airlines Allowed To Invest Up To 49% In Air India – NDTV



Study Finds Frequent Business Travel Could Harm Mental and Physical Health

Frequent business travelers are more likely to suffer from depression and anxiety than those who travel less, according to a new study by Columbia University’s Mailman School of Public Health. The study, published in the Journal of Occupational and Environmental Medicine, was based on the health and travel records of 18,328 employees. It also found that sleep problems, a lack of exercise, smoking and increased risk of alcoholism are more common among people who travel for work two weeks or more each month.  

Breaking Travel News | Related The Millennial Business Traveler – APEX Media





Does it get more classic than this? Captured by @diecastryan (via Instagram).

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Association News

Delegate Registration Is Open for MultiMedia Market!

Content is crucial to a passenger’s experience, which is why airlines attend the industry’s most respected and exclusive one-stop content marketplace, even if a CSP handles the majority of the content selection. APEX MultiMedia Market brings together airlines, CSPs and diversified content distributors. Airlines will meet with nearly 60 distributors with the choice to visit leisurely or have a crafted, structured schedule to accommodate business partners while leaving time to network.



Spafax is currently seeking a detail oriented IFE Account Manager in our Costa Mesa, CA office. Responsibilities include: Helping to support our inflight entertainment relationship with a large North American airline; Serving as the main point of contact for both the client and internal teams as we create and implement an innovative content strategy; Annual budgeting, content selection, scheduling and issue resolution etc. If you are interested in this opportunity please submit your resume and cover letter to: Click here to view all job listings.
> Spafax, IFE Account Manager, Costa Mesa

Spafax is currently seeking a seasoned and strategic IFE Account Director in our Costa Mesa, CA office. Responsibilities include: Leading our inflight entertainment relationship with a large North American airline; Helping to define the role of entertainment as part of a broader content and customer engagement strategy; Working extensively with the client’s leadership to ensure our approach meets their brand and customer experience goals, as well as identifying additional areas for collaboration. If you are interested in this opportunity please submit your resume and cover letter to: Click here to view all job listings.
> Spafax, IFE Account Director, Costa Mesa


> Quote of the Day


"I have not failed. I've just found 10,000 ways that won't work."

Thomas Edison


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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