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January 12, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Alaska Airlines and Virgin America Now Recognized as a Single Carrier by FAA

The FAA has granted Alaska Airlines and Virgin America a single operating certificate, representing a milestone in the integration of the two carriers. Alaska Airlines said passengers won’t see “immediate differences,” adding that the respective websites, mobile apps and airport terminals will remain intact  for the timebeing. However, it said customers can “expect a more streamlined travel experience” when the two airlines move to a single reservation system in April.  

Air Transport World | Related Brand Anew: Alaska Airlines Bears the Color of a New Horizon – APEX Media



American Airlines Will Soon Offer On-The-Spot Compensation for In-Flight Complaints

American Airlines flight attendants will soon be able to offer on-the-spot compensation to passengers in the form of frequent flyer points when certain in-flight inconveniences happen. AA will install new software called iSolve on tablet devices used by the airline’s flight attendants. The aim is to resolve complaints over in-flight entertainment issues, broken seats or meal shortages by crediting passengers with AAdvantage miles during a flight.

Chicago Business Journal | Related United Airlines is testing a novel way to bump passengers – The Economist



Viasat Looking Into Antenna Glitch on New Satellite Ahead of Next Month’s Launch

Viasat confirmed its ViaSat-2 satellite has an antenna glitch, but doesn’t expect the problem to delay its commercial launch next month. A Viasat spokesperson said Boeing, which built the satellite, is investigating the cause of the problem, adding that not all antennas are affected. “The system is manageable in so many different dimensions that Viasat can more than compensate for it,” said Mike Crawford, an analyst with B. Riley FBR. “Especially as other aspects of the total system have come in better than expected.”  

San Diego Tribune | Related Viasat Signals Change With New Master Brand – APEX Media



Eureka! Self-Service VR Kiosk Timescope Offers Airports New Tourism Tool

APEX Media walked the halls of Eureka Park at CES, looking for the next big thing in PaxEx. In this first installment of “Eureka!,” we bring you Timescope, a self-service virtual reality kiosk, that has already been deployed in Paris Charles de Gaulle and Lyon-Saint-Exupéry airports, where it is being used to promote local tourism. Timescope uses directional speakers, a 360-degree rotation mechanism and 4K screen resolution to immerse users into another space and time.

APEX Media | Related CES 2018: Groupe ADP Invests in Innovation With AI, Wayfinding and Robotics – APEX Media



ScoopWhoop Launches In-Flight Content Feature on Its App

ScoopWhoop, an Indian digital media company, has launched an in-flight feed on its smartphone app, allowing users to access content while flying. Currently in its beta version, the feature works without in-flight connectivity and appears as a push notification only when a device is placed in airplane mode in an aircraft cruising above 16,000 feet. Debarshi Banerjee, co-founder and chief product officer at ScoopWhoop, said the feature works by pre-loading content when the app is connected to Wi-Fi and uses a smartphone’s barometer sensor to gauge changes in altitude.

Medianama | Related In-Flight Entertainment to Go: Before, During and After Your Flight –APEX Media



Air France to Offer Burger and Donut In-Flight Menu Option

Air France will launch a new paid menu option for passengers on long-haul flights departing from Paris Charles de Gaulle and Paris Orly airports. The “My Fun Menu” includes a burger made from French beef, with Emmental cheese and Bearnaise sauce, in addition to a donut, Kettle chips, Haribo candy and a mini yogurt drink. Air France’s paid menu will be offered alongside its complimentary food and drink options on long-haul flights.  

Business Traveller | Related Frying High: Airlines Bring Fast Food on Board – APEX Media



British Airways Keeps Quiet on Airbus A350 Business-Class Details

British Airways is keeping quiet about details of the business-class seats on its upcoming Airbus A350s, scheduled for delivery in 2019. According to Australian Business Traveller, the airline neither confirmed nor denied reports that CEO Alex Cruz has abandoned the “Club World Mark III” design, which is intended as an update of BA’s existing decade-old seat, in favor of a product from Zodiac Aerospace.  

Australian Business Traveller | Related British Airways passengers will no longer be able to recline on short-haul flights – The Telegraph





With the wind behind them. Captured by @worldsaviation (via Instagram).

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Association News

Innovation Startups Showcased at APEX TECH!

What new developments are being dreamed up? APEX is proud to feature startups at TECH. Selected entrepreneurs will showcase their creations that are sure to have a great impact on the travel and hospitality industries. Register now!



Spafax is currently seeking a detail oriented IFE Account Manager in our Costa Mesa, CA office. Responsibilities include: Helping to support our inflight entertainment relationship with a large North American airline; Serving as the main point of contact for both the client and internal teams as we create and implement an innovative content strategy; Annual budgeting, content selection, scheduling and issue resolution etc. If you are interested in this opportunity please submit your resume and cover letter to: Click here to view all job listings.
> Spafax, IFE Account Manager, Costa Mesa

Spafax is currently seeking a seasoned and strategic IFE Account Director in our Costa Mesa, CA office. Responsibilities include: Leading our inflight entertainment relationship with a large North American airline; Helping to define the role of entertainment as part of a broader content and customer engagement strategy; Working extensively with the client’s leadership to ensure our approach meets their brand and customer experience goals, as well as identifying additional areas for collaboration. If you are interested in this opportunity please submit your resume and cover letter to: Click here to view all job listings.
> Spafax, IFE Account Director, Costa Mesa


> Quote of the Day


"Many a trip continues long after movement in time and space have ceased."

John Steinbeck


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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