No Images? Open in Browser

January 23, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


FAA Approves Boeing's 787-10 Dreamliner

Boeing received FAA authorization for its newest and largest Dreamliner variant before the US federal government shut down this past Friday. The certification concludes a flight-test program that began in March 2017, when the first 787-10 carbon fiber jet was assembled at Boeing's South Carolina plant. The last of the three planned Dreamliner models, the 787-10, will have capacity for 330 passengers and a maximum range of 6,430 nautical miles. Singapore Airlines, the aircraft's launch customer, said it expects to take delivery of its first 787-10 in late March.  

Bloomberg | Related Boeing 787 breaks transatlantic record thanks to tailwinds – Mashable



Qatar Airways' Airbus A350 Delayed by QSuite Issues

Qatar Airways has delayed taking its first Airbus A350-1000 because of problems with the airline's B/E Aerospace-manufactured Qsuite seats, CEO Akbar Al Baker said. The Gulf carrier, which had been scheduled to receive the A350-1000 last month, will now do so in February once issues with the Qsuite setup have been resolved. "The installation of the Qsuite is taking longer than what we expected," Al Baker said on Monday, adding that the complex design of the cubicle has implications for the aircraft's certification.

Bloomberg | Related Qatar Airways Claims Industry First With “Party of Four” Business-Class QSuites – APEX Media



Middle East In-Flight Connectivity Market to Be Worth $5.2 Billion by 2035

The in-flight connectivity market within the Middle East could be worth up to $5.2 billion by 2035, according to data released from Inmarsat's Sky High Economics report. The research, carried out by the London School of Economics and Political Science (LSE) in association with Inmarsat, found that the region's airlines will benefit from an extra $3.21 per passenger thanks to Wi-Fi-enabled revenue streams. "This research shows that airlines have a clear strategic opportunity to become distinctly more retail-focused and reap the benefits of this," said Dr. Alexander Grous, Department of Media and Communications, LSE, and author of the report.

Inmarsat | Related Sky High Economics: In-Flight Broadband, a $130B Market by 2035 – APEX Media



IAG's Bid for Niki Is Unsuccessful

British Airways' parent IAG confirmed its bid for Niki was overturned when insolvency proceedings were moved from Germany to Austria, forcing a new sales process last week. The leisure carrier's German and Austrian administrators said Laudamotion, a company controlled by Niki Lauda, a former Formula 1 racing driver and founder of Niki, had won the bid. IAG said it is "disappointed" that it will not be able to develop Niki and enable it to "grow stronger."

FlightGlobal | Related Lauda to again bid for stricken airline Niki – Reuters



Airline Apps Are Becoming More Popular With Smartphone Users

Travel app usage increased last year, according to a global study by App Annie. The app market data and insights company's 2017 Retrospective found that airline app users spent 10% more time in app compared with 2016. The report also found that the number of monthly active users of iOS and Android airline apps increased by 20%, compared with 10% for metasearch travel apps. "Airlines are increasingly adding features to their apps in order to enhance the travel experience and reconnect with their most loyal customers," App Annie explained

Tnooz | Related Why Airlines and Airports Are Integrating Third Party Services Into Mobile Apps – APEX Media



APEX Original: Is Free Checked Baggage Becoming a Thing of the Past?

Delta Air Lines' decision last December to introduce a $60 fee for checked baggage on flights between North America and Europe is the latest development in the ever-changing landscape of transatlantic air travel. That legacy airlines are embracing charges for checked baggage – a policy previously reserved for budget operators like Spirit and WOW air – raises two questions: Will free checked baggage on transatlantic flights become an increasingly desired perk? And are airline travelers content to pay these recent additional charges?

APEX Media | Related Delta Just Announced It's Going to Charge a $60 Baggage Fee – INC



Iridium Targets March Launch for Iridium NEXT Satellites

Iridium Communications has scheduled a March 18 SpaceX launch date for its fifth Iridium NEXT satellite. The first of four launches planned for 2018 will take place at Vandenberg Air Force Base in California and will deliver 10 more NEXT satellites into orbit. "We are entering the home stretch," said Matt Desch, Iridium's CEO. "This is going to be a monumental year for us as we complete our constellation refresh."  

Get Connected | Related Airplanes: Flight Tracking Standards Are Finally Catching Up – APEX Media





Flying out of the shadow. Captured by @nihsel_media (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

We're at #MRO #MiddleEast, and @JonNorrisPhotog has been speaking at the @InflightMag workshop in his role as an @APEXAssoc board member #MROME @AvWeekEvents

Panasonic Avionics @PanasonicAero


Association News

New Speakers Announced for TECH!

Finnair’s VP Digital Service and Platforms Strategy Jaron Millner will be discussing how to master tech customer touchpoints and ecostructure. You’ll also hear from Zodiac Aerospace’s VP Product Marketing Thomas Lee about his perspective as an airline passenger. Register now!



The Customer Experience Design Department plays a key role in customer retention, long-term success and profitability of the Cathay Group through the strategic development of award winning products. The Assistant Manager Customer Experience, Connectivity and Wireless Applications Development is responsible for managing and developing the inflight connectivity and entertainment applications that passengers experience on-board. This is a crucial time in Cathay Pacific’s product development and the successful candidate will have a center role in shaping Cathay Pacific’s connectivity and application strategy. Click here to view all job listings.
> Cathay Pacific Airways Ltd. Assistant Manager Customer Experience - Connectivity and Wireless Applications Development


> Quote of the Day


"Great things are done by a series of small things brought together."

Vincent van Gogh


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2019. All rights reserved.