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January 29, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


US Trade Commission Rules in Favor of Bombardier Over C Series Trade Dispute

The US International Trade Commission has ruled in favor of Bombardier, rejecting proposed tariffs of 292% on its Canadian-manufactured C Series aircraft. The decision follows a ruling by the US Commerce Department in December that Canada and the UK had given Bombardier unfair subsidies. By a 4-0 vote, the ITC dismissed Boeing's claim that it had been negatively impacted by multibillion-dollar Canadian subsidies for the C Series program. A spokesperson for Boeing said the company was "disappointed" by the ITC's decision, where as a Bombardier spokesperson described the ruling as "a victory for innovation, competition and the rule of law."

The Washington Post | Related Airbus Takes a Majority Stake in Bombardier’s C Series – APEX Media



Qatar Airways Expected to Disclose Financial Reports to US

The US and Qatar are expected to disclose details of an understanding on aviation at a US-Qatar strategic dialogue tomorrow in Washington. The agreement will see Qatar Airways issue audited financial reports within the next year and disclose any major transactions with other state-owned enterprises, US State Department officials said on Sunday. Since 2015, United Airlines, American Airlines and Delta Air Lines have urged the US government to challenge the major three Gulf carriers, which they contend have received illegal state subsidies.

Reuters | Related US Defenders of Gulf Airlines Press Tillerson on Open Skies Deals – Bloomberg



Ariane 5 Carrying SES 14 Satellite Narrowly Avoids Disaster

An Ariane 5 rocket carrying the SES-14 and Al Yah 3 satellites narrowly avoided disaster after launching from the Guiana Space Center in French Guiana on Thursday evening. Arianespace was unable to track the rocket's telemetry after it slipped under the horizon, a few seconds after the ignition of Ariane 5's upper stage. Stephane Israel, Arianespace's CEO, later confirmed that SES and YahSat had both made contact with their respective satellites. "We know that launch is always difficult, and tonight Ariane 5 has had an anomaly, so let's take time now to better understand the situation of the satellites," he said shortly after the launch.

Via Satellite | Related Global Eagle Triples SES-15 Satellite Capacity – APEX Media



JetBlue Begins Work on Airbus A320 Cabin Reconfigurations

JetBlue will shortly begin rolling out its fleet of 130 Airbus A320s with reconfigured cabin interiors – a process it expects will take a total of three years to complete. The retrofitted aircraft will hold up to 162 seats, up from 150. To make space for the extra seats, JetBlue says it is decreasing the pitch between the rows from 34 inches to 32 inches. The aircraft will also come installed with in-seat power outlets, USB ports and larger HD seatback displays.

Travel Weekly | Related Love at First Sight: JetBlue and Airbus Engaged for Launch of A320 Airspace Cabin – APEX Media



SIA Plans Major Investments in Digital Technologies

Singapore Airlines says it will invest "hundreds of millions" of dollars in digital technologies over the next few years as part of an effort to remain competitive against global rivals. Speaking earlier today, SIA CEO Goh Choon Phong announced the airline would partner with four Singapore-based research agencies and said the investment is aimed at boosting revenue and reducing maintenance and travel delays. "We need to reinvent ourselves and find new ways to distinguish [Singapore Airlines] from others in order to stay ahead of our competition," he said.

Reuters | Related SIA embarks on biggest internal overhaul – The Straits Times 



How Kleros’ Blockchain Justice System Could Revolutionize Passenger Claim Arbitration

Kleros, a justice protocol incorporating blockchain technology, could be used to arbitrate airline passenger claims. The system relies on concepts from game theory, cryptography and blockchain technology to gather evidence around a claim, select jurors and provide incentives for those jurors to make honest decisions. “If I self-select into an airline disputes court, while knowing nothing about airline disputes, it's likely that my vote will be deviant from other jurors," Federico Ast, Kleros' CEO, told APEX Media. "Jurors systematically trying to game the system will lose money.”

APEX Media | Related What Blockchain Can Do for PaxEx – APEX Media



Lufthansa Will Automatically Check In Passengers on Flights Within Europe

Lufthansa has announced all passengers on flights within Germany and Europe's passport-free Schengen area will be automatically checked in 23 hours before departure. In order to use the service, customers must provide their identification or frequent flyer details during the booking process. Under the new system, passengers will still be able to change their seat or choose to cancel their check-in.  

Breaking Travel News | Related Lufthansa, Swiss and co to share new "standard": seat for Airbus A320s – Australian Business Traveller





Under the gaze of the controllers. Captured by @spotter.pablo (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

What’s next for the #onboard #catering industry? With some airlines trading in celebrity chefs for micronutrient experts, @theAPEXassoc provides an interesting insight into future #trends:

WTCE @wtce_expo


Association News

Airlines: Register for MMM to Enter Hotel Giveaway!

Register before 1 March, and be entered in a drawing for three complimentary hotel nights at our host hotel and event venue, Paris Marriott Rive Gauche Hotel & Convention Center. Airlines and CSPs have the choice to visit leisurely or have a crafted, structured schedule. Register now!



The Customer Experience Design Department plays a key role in customer retention, long-term success and profitability of the Cathay Group through the strategic development of award winning products. The Assistant Manager Customer Experience, Connectivity and Wireless Applications Development is responsible for managing and developing the inflight connectivity and entertainment applications that passengers experience on-board. This is a crucial time in Cathay Pacific’s product development and the successful candidate will have a center role in shaping Cathay Pacific’s connectivity and application strategy. Click here to view all job listings.
> Cathay Pacific Airways Ltd. Assistant Manager Customer Experience - Connectivity and Wireless Applications Development


> Quote of the Day


"A good decision is based on knowledge and not on numbers."



Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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