No Images? Open in Browser

January 30, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


STS Component Solutions Acquires UJET Group

STS Component Solutions has acquired UJET Group, an aircraft interiors specialist based in Shannon, Ireland. The acquisition has resulted in the creation of a new brand, STS UJet, whose offerings include complete aircraft interior refurbishment and modification, cabin reconfiguration, seats and support services. STS UJet will continue to operate out of Shannon and is expected to remain the region’s premier FAA/EASA 145-approved aircraft interior repair shop.

Inflight Online | Related Disney is buying most of 21st Century Fox for $52.4 billion – CNN 



FAA Approves First STC for SmartSky 4G LTE ATG Equipment

The Federal Aviation Administration (FAA) has awarded SmartSky Networks’ avionics manufacturing partner Avidyne Corporation with a Supplemental Type Certificate (STC). The STC provides for the installation and operation of a SmartSky 4G LTE system on a Cessna Citation Excel. “With this pioneering first STC in hand, we expect to receive Parts Manufacturer Approval from the FAA shortly,” said Dan Schwinn, CEO of Avidyne.

Get Connected | Related SmartSky 4G LTE gets closer to commercial launch – Get Connected



Qantas Flies From US to Australia on Mustard Seed Biofuel

The first-ever biofuel-powered flight between the US and Australia landed in Melbourne today after flying 15 hours from Los Angeles. The Boeing 787-9 aircraft was operated by Qantas, which estimated a 7% reduction in emissions thanks to the biofuel blend processed from a non-food mustard seed called Brassica carinata and developed by Agrisoma Biosciences. The flight was part of the airline’s plans to power its Los Angeles-based aircraft with biofuel from 2020 onward.

Business Traveller | Related Qantas' LA-based aircraft to use biofuels by 2020 – Business Traveller



Airline Industry Needs to Work as a Whole, Says APEX CEO Joe Leader

Digitalization is creating a new travel experience, but airlines, airports and vendors are operating in a siloed manner, preventing the process from becoming seamless, according to Joe Leader, CEO of APEX. Leader highlights the importance of focusing on the entire passenger experience, from identifying passengers and their preferences during flight search to automatic check-in – as introduced yesterday by Lufthansa – to RFID tracking that enables luggage to be delivered from the airport to the hotel. The majority of travelers would be willing to share data if it resulted in a seamless and more secure journey, Leader explains, positing that biometric identification during travel will be the norm by 2025–2035.

SITA | Related APEX Investigates: CES 2018 – APEX Media



EU Airports Push for Drone Rulebook Adoption

Airports lobby group ACI Europe released a call to action yesterday for the European Union to adopt rules that will ensure the safe use of UAVs (unmanned aerial vehicles) in and around airports. “We are excited about the potential opportunities that drone technology presents, in particular in relation to infrastructure maintenance and operational efficiency, passenger facilitation and more,” said Olivier Jankovec, ACI Europe’s director general. “That said, the safety issues concerning the use of drones in and around airports are increasingly well documented – underlining the urgent need for an effective regulatory framework on this.”

Air Transport World | Related Why drones could pose a greater risk to aircraft than birds – The Economist



“Letters to Delta” Video Turns Great Customer Service Into Marketing Tool

In its "Letters to Delta" video, Delta Air Lines shows how a small act of kindness can have a big impact. When a Delta customer service representative went out of her way to accommodate passengers facing difficult circumstances, the airline turned the story into marketing collateral. The video has been viewed over 1.2 million times on YouTube. For more examples of individuals who go above and beyond the call of duty to elevate the passenger experience, check out the APEX Heart Awards.

APEX Media | Related APEX Heart Awards – APEX Media



American Travelers Show Resilience in the Face of Frightening Headlines

Americans are booking travel early and are less likely to change plans due to terrorism, natural disasters or other travel disruptors, executives said at last week’s New York Times Travel Show. Jennifer Tombaugh, president of tour operator Tauck, said her company had its strongest advanced booking year to date, and noted: “I think [American travelers are] saying, 'The world is crazy. Life is short. Let's go out and explore.'" Avanti Destinations is also experiencing longer booking windows, according to its president, Harry Dalgaard.  

Travel Weekly | Related New York Times Travel Show Talks Wellness – Travel Market Report





A starry night. Captured by @idrawl (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

I never thought I’d see the day, but Boeing is opening a Twitter account for its CEO, Dennis Muilenburg. @BoeingCEO

Jon Ostrower @JonOstrower


Association News

Your Company Can Be Seen at APEX Events!

Want extra exposure to buyers at MMM, TECH and EXPO? APEX has the right marketing opportunity best suited for your company. Contact Desiray Young,, to discuss the best ways to raise your company’s profile today!



The Customer Experience Design Department plays a key role in customer retention, long-term success and profitability of the Cathay Group through the strategic development of award winning products. The Assistant Manager Customer Experience, Connectivity and Wireless Applications Development is responsible for managing and developing the inflight connectivity and entertainment applications that passengers experience on-board. This is a crucial time in Cathay Pacific’s product development and the successful candidate will have a center role in shaping Cathay Pacific’s connectivity and application strategy. Click here to view all job listings.
> Cathay Pacific Airways Ltd. Assistant Manager Customer Experience - Connectivity and Wireless Applications Development


> Quote of the Day


“I wandered everywhere, through cities and countries wide. And everywhere I went, the world was on my side.”

Roman Payne


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2019. All rights reserved.