No Images? Open in Browser

January 31, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


APEX TECH January 2018: Takeaways From Day One

APEX TECH took off yesterday in Los Angeles. Keynotes from Panasonic Avionics’ David Bartlett, JetSuite CEO Alex Wilcox, Finnair’s Jaron Millner and Aeromexico’s Pablo Gómez Gallardo Maass addressed topics ranging from dark data and intracity aviation to the unification of customer touchpoints and digital expansion. The afternoon was dedicated to an INTERACT working session on airline connectivity requirements and best practices, which included panelists from Lufthansa Technik, Panasonic Avionics, Gogo, Inmarsat, SIE, Thales, SmartSky Networks and Eutelsat.

APEX Media | Related APEX Investigates: Tech Trends to Watch at CES 2018 – APEX Media



In-Flight Wi-Fi Availability Approaches 50% According to Routehappy Report

The chance that a commercial airline passenger will have access to in-flight Wi-Fi is 43%, according to Routehappy's 2018 Wi-Fi Report, released yesterday at APEX TECH. The availability of in-flight connectivity that offers an experience comparable to at-home Wi-Fi increased 129% since last year. Given these findings, Routehappy entered a data-sharing partnership with Netflix because the streaming service "wants to know which flights have the best Wi-Fi,” explained Jonathan Savitch, Routehappy’s chief commercial officer. “How that data is being used will be a question next year."

APEX Media | Related What Routehappy's Jaivin Anzalota Sees Next in Air Travel – Travel and Leisure  



Big Three US Airlines Praise Trump Administration for Agreement With Qatar

The CEOs of American Airlines, Delta Air Lines and United Airlines applauded the agreement reached between the Trump administration and Qatar aimed at settling the ongoing dispute over airline subsidies. Under the arrangement, Qatar will publicly disclose its financial transactions and participate in an external audit. Following yesterday’s announcement, Delta CEO Ed Bastian called the agreement "a strong first step in a process for commercial transparency and accountability,” adding that the carrier will continue working with the Trump administration "to address the harmful trade violations by the United Arab Emirates."

The Hill | Related Qatar Duty Free Opens Second Harrods Signature Store at Hamad International Airport – Qatar Airways



Ryanair Rooms Now Offers 10% Back Travel Credit on Flights

Ryanair introduced travel credits on its hotel bookings website, Ryanair Rooms, last week. The offer gives MyRyanair account holders 10% of the hotel booking fee back for flights. “This new initiative is a huge benefit to our customers, who will see the same hotels and accommodation in Ryanair Rooms as they will in other popular booking sites, but with the major difference being the 10% ‘money back,’” Ryanair chief marketing officer Kenny Jacobs said in a press release.

Ryanair | Related Ryanair Signals Its Hotel Ambitions With New TV Ad Campaign – Skift



Chinese Airline Flights Canceled Over Taiwan Routes Row

China Eastern Airlines and Xiamen Airlines said on Tuesday that they had canceled 176 round-trip flights to Taiwan that had been added to their schedules to meet increased demand over the Lunar New Year period, after the Taiwanese government refused to approve the routes. After issuing an apology and providing refunds to customers, China Eastern released a statement saying, “We express our strong dissatisfaction and condemnation of the Taiwan authorities, who disregard public opinion and cling obstinately to their course.” Taiwan contends that the new routes were a threat to flight safety and went against a 2015 deal to discuss new flight routes before they came into operation.

Reuters | Related Taiwan readies military planes to help with Lunar New Year flights as tensions grow with Beijing – South China Morning Post



Etihad Airways Switches to Weight-Based Baggage Policy

Etihad Airways has revised its baggage policy to better cater to customers in its international markets. Baggage will now be accounted for by total weight, rather than number of bags checked, a structure that is followed in all of its international markets, excluding the US and Canada. According to the airline’s EVP, Commercial, Mohammed Al Bulooki, the new policy reflects market trends and “provides greater convenience and customer benefit.” Exceptions apply to select markets.

Arabian Aerospace | Related Airline Baggage Fees Go International – Bloomberg



Guestlogix Releases New Airline Commerce Platform

Guestlogix has launched a new airline commerce platform to help carriers “consumerize” the passenger experience and generate ancillary revenue throughout the entire day of travel – before, during and after flights. The platform offers a flight attendant point-of-sale app, which allows crewmembers to open and close orders, keep track of sales, process payments and more; a management console for airlines to streamline inventory management and run data-driven campaigns based on predictive analytics; and a passenger mobile app that acts as a “digital concierge” for customers to browse inventory, place orders and make payments.

Inflight Online | Related Guestlogix’s Comeback in the Airline Ancillary Revenue Market – APEX Media





In black and white. Captured by @th_aji_baruno (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Enjoyed (and honored) to do the keynote at #APEXTECH conference this morning!

David Bartlett @davebart


Association News

APEX Asia Registration Now Open!

The two-day event is expected to draw more than 200 participants from airlines and suppliers around the world. The program will feature a wide variety of industry speakers, presentations, panels and forum discussions, as well as exhibits and networking events. Register now!



The Customer Experience Design Department plays a key role in customer retention, long-term success and profitability of the Cathay Group through the strategic development of award winning products. The Assistant Manager Customer Experience, Connectivity and Wireless Applications Development is responsible for managing and developing the inflight connectivity and entertainment applications that passengers experience on-board. This is a crucial time in Cathay Pacific’s product development and the successful candidate will have a center role in shaping Cathay Pacific’s connectivity and application strategy. Click here to view all job listings.
> Cathay Pacific Airways Ltd. Assistant Manager Customer Experience - Connectivity and Wireless Applications Development


> Quote of the Day


“Every great advance in science has issued from a new audacity of imagination.”

John Dewey


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2019. All rights reserved.