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March 7, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Hawaiian Airlines Signs for 10 Boeing 787s, Cancels Airbus A330 Order

Hawaiian Airlines has signed a letter of intent for 10 Boeing 787-9s, and canceled an order for six Airbus A330-800s. Hawaiian described the $2.82-billion deal with Boeing as “non-binding,” and revealed that it also gives the carrier the option to buy another 10 aircraft. The first delivery is expected in early 2021. Alex Da Silva, Hawaiian’s senior manager for External Communications, said the airline plans to use Dreamliners for flights to Asia and long-haul service to the US.

Bloomberg | Related Airbus philosophical over loss of sole A330-800 order – FlightGlobal



Inmarsat Signs Contract With ESA for European Iris ATM Project

Inmarsat has signed a contract with the European Space Agency (ESA) to develop satellite communication services for 4-D trajectory air traffic management (ATM) across Europe starting in 2020. The program, called Iris, will support the Single European Sky ATM Research master plan to develop a next generation of ATM that will handle an expected 50% increase in flights over the next 20 years. “The advanced capabilities of Iris will mark a step change, helping to address the limitations of today’s legacy protocols and paving the way for more efficient, cost-effective air traffic management,” said Rupert Pearce, CEO of Inmarsat.

Get Connected | Related A3’s Altiscope Aims to Facilitate UAS Integration into Airspace – APEX Media



Aeroflot to Cancel Premium Frequent Flyer Status for Unruly Passengers

Aeroflot will start revoking the premium frequent flyer status of unruly passengers, following nine reported incidents since the start of the year. Most cases, which include physical assault toward employees, flight attendants and airline staff at the airport, involved passengers with premium status in Aeroflot’s frequent flyer program. In addition, the Russian flag carrier said all accrued miles would be canceled and the passenger’s Aeroflot Bonus account closed.

The Guardian | Related Unruly Passenger Incidents Have Become Fewer, But More Severe – APEX Media



Aeromexico Launches Branded Fares, Including Basic Economy

Aeromexico has launched a range of branded fares, including a basic economy option. The new Basic, Classic, Flexible, AM Plus, Comfort and Premier fares apply to the airline’s domestic routes and flights to US and Canadian destinations. The cheapest fare mimics Delta Air Lines’ non-refundable Basic Economy product, which includes no seat selection prior to check-in or checked baggage. At the top end, Aeromexico’s Premier fare offers lie-flat seats on select routes, the most flexibility, exclusive snacks and beverages, and priority check-in and boarding.

Travel Weekly | Related Back to Basics: Avoiding Consumer Confusion Over Airlines’ Bare Fares – APEX Media



Women in PaxEx: Working in a Male-Dominated Field

There are increasing numbers of women working in the airline passenger experience industry who are flying above the glass ceiling. Our third installment of the Women in PaxEx series looks at some of the challenges women in the industry have faced and how they overcame them. We spoke with Cynthia Fitzgerald,­ manager, Program Integration, OEM and Linefit, Gogo; Lauren Costello, director, Programs and Services, APEX, and executive director, IFSA; Patty Chang, who works in Product Management, Global Mobile Broadband, Viasat; and Claudia Hellmann, team leader, Lufthansa Systems.

APEX Media | Related Women in PaxEx: Across Generations – APEX Media



Are Airlines Leaking Private Data?

Airlines are leaking customers’ private data, according to Konark Modi, a data security expert. Sharing a post on Medium, Modi highlighted his experience booking a flight through Emirates’ website. “When you book your flight through Emirates, domestic or international, there are approximately 300 data points related to your booking,” he writes. This data is compiled for the customer on a personalized “Manage Preferences” page. He said the URL of that page, including its data points, were also being shared with “approximately 14 different third-party trackers.” This URL, he said, used the HTTP protocol, rather than the more secure HTTPS protocol, and can make private web pages accessible to hackers.

Fast Company | Related Intruder Alert: Industry Experts Weigh In on Cybersecurity Risks – APEX Media



United Is Looking “Very Seriously” at Bombardier C Series and Embraer E2

United Airlines is looking “very seriously” at smaller narrow-body aircraft, including Bombardier’s C Series, Embraer’s E2s, in addition to the Airbus A319neo and Boeing 737 MAX 7. Andrew Levy, United’s chief financial officer, told FlightGlobal that the airline is weighing the benefits that the C Series, E2 or other models could provide in terms of scope relief compared against the cost of flying them with its mainline pilots.

FlightGlobal | Related Airbus wants to make C Series profitable by lowering supplier prices – The Globe & Mail





Planespotting at FCO. Captured by @slingpress (via Instagram).

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> Tweet of the Day

One week from today at #APEXAsia in #Shanghai Andrew Cowen, CEO of U-FLY Alliance and Vice Chairman of Uriel Aviation Holdings (EastarJet, HK Express, Lucky Air, Urumqi Air, West Air) talks #airline #distribution #disruption with the @Amazon of air travel!

Joe Leader @joepleader


Association News

Thank You to Our APEX Asia Sponsors!

Thank you Bluebox Aviation Systems, Encore, Global Eagle, Korean Air and Panasonic Avionics for sponsoring APEX Asia! Sponsorship of particular items and activities at APEX events affords sponsors unmatched visibility before key customers and business partners. Interested in being a sponsor? Click here to view the 2018 Sponsorship Kit.



Spafax is looking for a Contributor and Special Projects Manager for the Airline Passenger Experience Association (“APEX”) media platform. As a regular contributor, you will work directly with the digital and print editors to provide timely editorial coverage of industry news for print and digital platforms. The Special Projects Manager will be focused on the development and execution of ancillary media projects including video productions, webinars, special reports, etc. Based at Spafax in London. Click here for the full job description.
> Contributor and Special Projects Manager for APEX Media – Spafax London


> Quote of the Day


“When you innovate, you’ve got to be prepared for people telling you that you are nuts."

Larry Ellison


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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