No Images? Open in Browser

March 9, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Global Eagle Raises $150 Million, Appoints New CEO

Global Eagle announced it has secured $150 million in private investment from Searchlight Capital Partners and has appointed a new CEO – its second within 13 months. Current Global Eagle CEO Jeff Leddy, who will transition to the role of executive chairman, said the “investment will significantly strengthen our liquidity … positioning us to deliver significant long-term shareholder value.” On April 1, Leddy will be replaced as CEO by Josh Marks, the company’s executive vice-president of Connectivity. Marks joined Global Eagle in 2015, when it bought masFlight, an aviation data-analytics company he co-founded and led as CEO.

Space News | Related Global Eagle Triples SES-15 Satellite Capacity – APEX Media



Sims Replaces Saretsky as WestJet CEO

WestJet announced it has appointed Ed Sims as its new president and CEO to replace Gregg Saretsky, effective immediately. Sims joined the Calgary-based carrier in May 2017 as executive vice-president of Commercial, a position previously held by Bob Cummings, who transitioned to lead Swoop, WestJet’s new ultra-low-cost subsidiary. “I am honored by the opportunity to assume the role of president and CEO, and believe strongly in WestJet's next global chapter and the growth potential ahead," Sims said. “WestJet has a strong challenger's spirit.”

FlightGlobal | Related Rossen Dimitrov Returns to WestJet as Chief Guest Experience Officer – APEX Media



Qantas to Refurbish Domestic Airbus A330s to International Standards

Qantas says it will give an “international upgrade” to six of its domestic Airbus A330-200s ahead of their transition onto long-haul Asian routes. The revamped interiors will feature similar specifications to the airline’s A330-300s, including the installation of its new Business Suites on two of the aircraft. Qantas told Australian Business Traveller that the six A330-200s will be fitted with a second lavatory in the business-class cabin and an enlarged galley kitchen to support a second meal service. Work on the refurbishments will begin in May and run to December.

Australian Business Traveller | Related Qantas Introduces Gender Neutral Language – The Independent



Ryanair Tickets Will Come With Brexit Warning as of September

Ryanair says that unless a Brexit transition deal is signed by September 2018, the airline will include the following warning on its tickets: “This flight is subject to the regulatory environment allowing the flight to take place.” Speaking earlier this week, Kenny Jacobs, Ryanair’s CMO, said he did not expect flights to be grounded in 2019. However, he added: “There is an element of complacency.” Peter Bellew, the low-cost carrier’s recently appointed COO, said the uncertainty means “the UK will lose out over long-haul growth.”




Power Up: Lufthansa Brings Leading Women on Board Special SXSW FlyingLab

Lufthansa supported gender parity this International Women’s Day by featuring a lineup of female speakers who are thriving in male dominated fields on board a special FlyingLab flight. The event took place yesterday on a flight to SXSW in Austin, which is itself still largely male dominated event. Perhaps an 11-hour flight is not long enough to break through glass ceilings and gender barriers, but it’s a good start, says Marisa Garcia, writing for APEX Media.

APEX Media | Related VIDEO: Lufthansa’s Latest FlyingLab Tech Prototypes on Display at CES 2018 – APEX Media



Women in PaxEx: Practical Steps to Breaking Down Barriers

The final installment of our Women in PaxEx series focuses on the practical steps to breaking down barriers that prevent gender equality in the aviation industry. We spoke with Stacie Lawson, manager, Operational Services US, Spafax; and two Boeing 777 pilots at Cathay Pacific Airways: First Officer Jolene Verwey and Captain Daphnie Tsui. Read on for their thoughts about what steps need to be taken to improve gender equality in aviation.

APEX Media | Related Women in PaxEx: Gender Equality Isn’t Just a Woman’s Issue – APEX Media



Lufthansa Launching Paid-For Dining Options

Lufthansa will launch an à la carte dining option for economy and premium economy passengers on long-haul flights starting in May. Customers will be able to choose from seven paid-for meals costing between €13 and €33, with choices including grilled steak, a Japanese bento box, Bavarian snacks, Mediterranean pasta with shrimp, and a Thai curry. Lufthansa says the menu will be available “on almost all” its intercontinental flights from Frankfurt and Munich, and can be ordered online up to 24 hours before scheduled departure.

Business Traveller | Related Lufthansa sees Italy coming under pressure over Alitalia – Reuters





Sky hopping. Captured by @niclashco (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

“Reducing inequalities is a collective adventure. I don’t see it as women versus men.” Tanguy Morel, Interactive Mobility​'s CEO shares his views about the gender gap in the aviation industry, and the need to overcome it.

Interactive Mobility @InteractiveMob


Association News

Will Your Company Fly Home With an APEX Award?

APEX members will be recognized at APEX’s Award Ceremony at EXPO on 24 September in Boston for their excellence in cabin comfort, entertainment options, connectivity, overall experience and more. The 2018 application period opens 1 May. Look out for applications in your inbox and on For more details, click here.



Spafax is looking for a Contributor and Special Projects Manager for the Airline Passenger Experience Association (“APEX”) media platform. As a regular contributor, you will work directly with the digital and print editors to provide timely editorial coverage of industry news for print and digital platforms. The Special Projects Manager will be focused on the development and execution of ancillary media projects including video productions, webinars, special reports, etc. Based at Spafax in London. Click here for the full job description.
> Contributor and Special Projects Manager for APEX Media – Spafax London


> Quote of the Day


"Work hard, be kind, and amazing things will happen."

Conan O'Brien


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2019. All rights reserved.