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March 14, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Lufthansa Group Renews IFE Services Agreement With Spafax

Lufthansa Group has renewed its in-flight entertainment services contract with Spafax until 2022. The agreement covers the licensing, programming and delivery of in-flight content for the group’s airlines including Lufthansa, Eurowings, SWISS and Austrian Airlines. “We rely on Spafax’s expertise to create the best possible entertainment experience for our passengers, and we are delighted to continue our relationship with them,” said Thomas Laxar, Lufthansa Group’s director and head of In Flight Entertainment and Connectivity, Content and Portal.

Spafax | Related SWISS and Spafax Extend Entertainment Partnership with Launch of Spafax Profile – Spafax



Takeaways From APEX Asia: Day Two

The sessions on the second and final day of APEX Asia were heavily focused on the topic of in-flight connectivity in Asia, addressing the ancillary revenue opportunities that lie ahead, as well as the issues that still remain. The speakers represented companies including BlueFocus IFEC, Valour Consultancy, Panasonic Avionics, Thales, Inmarsat, SES Networks, Gogo, FTS Technologies, U-FLY Alliance, Uriel Aviation and Bombardier Commercial Aircraft.

APEX Media | Related Takeaways From APEX Asia: Day One – APEX Media



United Apologizes After Passenger’s Pet Dog Dies in Overhead Bin

United Airlines has apologized for the death of a passenger’s pet dog after a flight attendant reportedly insisted it be stowed in an overhead bin during a flight from Houston to New York on Monday. “This was a tragic accident that should never have occurred, as pets should never be placed in the overhead bin,” said Maggie Schmerin, a spokesperson for United Airlines. “We assume full responsibility for this tragedy and … we are thoroughly investigating what occurred to prevent this from ever happening again.” The incident came to light after Maggie Gremminger, a woman on the same flight, shared details of the incident on social media.

USA Today | Related Crisis Mode: How Should Airlines Respond When Things Go Wrong? – APEX Media



Embraer’s First E190-E2 Rolls Off Assembly Line in Widerøe Livery

Embraer’s first E190-E2 has left the assembly line and been painted in the livery of Widerøe, the aircraft’s launch customer. The Norwegian regional carrier is scheduled to take delivery of its first of three E190-E2s on April 4. Kazakhstan-based Air Astana is expected to be the second operator of the aircraft, and will take delivery of the first of five aircraft leased from AerCap in the second half of 2018.

FlightGlobal | Related Embraer E190-E2 Gets Green Light From EASA, ANAC and FAA – Airline Geeks



British Airways Expands Biometric Boarding at US Airports

British Airways has expanded its biometric boarding technology to airports in Orlando, Miami and New York after beginning trails on international flights out of Los Angeles International Airport at the end of last year. BA says its two biometric gates at Orlando International Airport enable nearly 240 passengers to board in around 10 minutes. The facial recognition system in Orlando is the result of a partnership between BA, Greater Orlando Aviation Authority, SITA and US Customs and Border Protection.

Air Transport World | Related Aviation CEOs Say Biometrics Are Key to Managing Capacity Constraints – APEX Media



SPIRIANT’s Bone China In-Flight Dining Set Wins iF Design Award

SPIRIANT, LSG Group’s in-flight equipment subsidiary, has won an iF Design award for its Étagère premium dinnerware concept. The modular dining set is made of fine bone china and consists of a stackable serving plate, a smaller plate and bowl. “The work that we put into the design [of Étagère] was meticulous, in-depth and always with the premium passenger experience at the forefront of our minds,” said Daniel Knies, director of Design and Product at SPRIANT. The awards ceremony took place on March 9 at the BMW World exhibition center in Munich.

SPIRIANT | Related SPIRIANT Celebrates Ten Years in Hong Kong – APEX Media



3-D Bone Modeling Could Improve Cabin Safety for Young Children

Researchers at the University of Sheffield in the UK have conducted a study on the bone strength of children, with a view to using the data to aid the development of safer cabin seating for toddlers. The research was conducted by taking computerized tomography (CT) scans, a process which involves taking several X-Ray measurements to produce cross-sectional images of bones to create 3-D models. “Our data can be applied to help car seat manufacturers, and any other companies designing children’s products,” said Dr. Xinshan Li, from the university’s Department of Mechanical Engineering.

Aircraft Interiors International | Related Air New Zealand’s Economy Skycouch just got even better for family travelers – Lonely Planet





Peeking through the mist . Captured by @dmairplane (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

According to @ValourLtd (who are here with us at #AirFiDay2018 & also at #APEXAsia) there were approx 6,300 aircraft fitted with wireless IFE as of December 2017, with retrofit accounting for 94% of installations #PaxEx @AirFi_aero

APEX @theAPEXassoc


Association News

Will Your Company Fly Home With an APEX Award?

APEX members will be recognized at APEX’s Award Ceremony at EXPO on 24 September in Boston for their excellence in cabin comfort, entertainment options, connectivity, overall experience and more. The 2018 application period opens 1 May. Look out for application forms in your inbox and on For more details, click here.



The Senior Analyst, Inflight Entertainment & Connectivity will help the IFEC Team deliver memorable guests experiences through the analysis of key drivers of guest satisfaction and financial performance. The ideal candidate will be a data-hungry guest evangelist that has strong analytical experience with an acumen for succinctly communicating complex business scenarios. Click here for the full job description.
> Senior Analyst, Inflight Entertainment & Connectivity – Alaska Airlines


> Quote of the Day


"If time travel is possible, where are the tourists from the future?"

Stephen Hawking


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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