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March 15, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


United Will Issue Pet Carrier Bag Tags After Dog’s Death

United Airlines announced it will issue special bag tags for animal carriers following the death of a French bulldog puppy that was stowed in an overhead bin during a flight on Monday. The Chicago-based carrier said the flight attendant who ordered the passenger to put her pet carrier in the overhead bin was unaware there was a dog inside. “To prevent this from happening again, by April we will issue bright colored bag tags to customers traveling with in-cabin pets,” United said in a statement. Meanwhile, the US Department of Transportation said it is examining the events that led to the pet’s death.

PBS Newshour | Related Death of puppy on United flight prompts US agency probe – Reuters



Winners of the Regional Passenger Choice Awards Announced at APEX Asia

The APEX Regional Passenger Choice Awards (PCAs), presented at Shanghai Marriott Hotel City Centre, wrapped up APEX Asia yesterday. The awards, which cover Asia, Australia, Africa and the Middle East, are divided into six categories: seat comfort, cabin service, food and beverage, entertainment, wi-fi and overall. The winners are based on the Official Airline Ratings (OARs), which are determined by passengers who rate their flight using TripIt app. Four- and five-star winners of the OARs were also acknowledged during the ceremony.

APEX Media | Related Up on a Rooftop: Photos of APEX Asia Networking Party in Shanghai – APEX Media



Vision Systems to Unveil IFE Smart Window at AIX

Vision Systems says it will showcase its latest generation of electronically dimmable windows (EDWs) at Aircraft Interiors Expo in Hamburg next month. The company will display its Info-Vision smart information window, an electroluminescent solution that can be used to display travel information. Vision Systems will also demonstrate its second generation of EDWs, which it claims provides up to 99.99% light blockage and an instant response time.

Vision Systems | Related From the Window to the Wall: In-Flight Destination Content Covers New Ground – APEX Media



Lufthansa to Give Discount to Customers Who Book Directly

Customers who book long-haul flights through Lufthansa Group websites will get a €5 discount starting next month. The direct-booking discount is a continuation of Lufthansa’s strategy to move a bigger portion of ticket sales through its own distribution channels. The discount will also apply to Economy Light and Economy Classic fares on short-haul flights from the group's hubs in Frankfurt, Munich, Zurich and Vienna. Lufthansa also said it will begin awarding extra mileage credit for bookings made via its own website.

Travel Weekly | Related Lufthansa Group and Spafax Continue Longstanding Inflight Entertainment Relationship – Spafax



What Next? How Brexit May Impact the UK Aviation Industry

Airlines are still none the wiser about what their flying rights will be in 12 months’ time once the UK officially exits the EU. Chris Grayling, the UK's Secretary of State for Transport, said last week that "rapid progress" is being made towards negotiating new arrangements and IAG CEO Willie Walsh is “completely relaxed” about the prospect of a new deal, but the CEOs of Ryanair and Lufthansa appear more skeptical.

APEX Media | Related The battle over post-Brexit flight rights – The Week



Finnair Looks to Asia to Fuel Expansion

Finnair says it has given up hopes of taking part in airline industry consolidation because politicians in Finland oppose renouncing the government’s 55.8% controlling stake in the carrier. The airline has for years urged lawmakers to scrap a clause obliging the state to hold a majority stake. Finnair CEO Pekka Vauramo said the airline will instead look to Asia to support its expansion. “We will go for our growth opportunities and define our future by ourselves,” he said.

Reuters | Related Chinese Celebrity Moves Into Helsinki Airport for #LifeinHel Campaign – APEX Media



United Airlines Ponders Premium Economy on Domestic Flights

United Airlines is contemplating adding a premium economy section to its domestic fleet. The Chicago-based carrier has been installing a new “Premium Plus” cabin, with bigger seats and improved in-flight meals, on its international aircraft, and is now considering it for domestic routes, said Scott Kirby, the airline’s president, at a JPMorgan Chase & Co. investor conference on Tuesday. “We look forward to announcing that, if we can get to a great product at some point,” said Kirby during the event.

Bloomberg | Related American Airlines installing more premium economy seats on Boeing 777-200s – Business Traveller





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Association News

APEX TECH Returns in June!

Are you ready for another round of APEX TECH? The technology conversation continues in Los Angeles on 19-20 June. Some topics that will be discussed include electronic trends in aviation, biometrics and the next content protection challenges for IFE. Registration is open!



The Senior Analyst, Inflight Entertainment & Connectivity will help the IFEC Team deliver memorable guests experiences through the analysis of key drivers of guest satisfaction and financial performance. The ideal candidate will be a data-hungry guest evangelist that has strong analytical experience with an acumen for succinctly communicating complex business scenarios. Click here for the full job description.
> Senior Analyst, Inflight Entertainment & Connectivity – Alaska Airlines


> Quote of the Day


"A man paints with his brains and not with his hands."



Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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