No Images? Open in Browser

March 27, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Delta’s Frequent Flyers Will Be Able to Access Domestic Lounges With a Fingerprint Scan

Delta Air Lines will begin using biometric entry technology across its 50 Sky Club frequent-flyer domestic lounges, starting next Monday. The rollout of Delta Biometrics is in partnership with CLEAR, a biometric technology firm that allows travelers to pass through security checkpoints by cross referencing their identities against fingerprint scans. The program will be open to Delta Sky Club members who are US citizens or permanent residents.

USA Today | Related Face Value: Are Passengers Ready for the Age of Biometric Travel? – APEX Media



VIDEO: Meet the Man Who’s Flown More Than 15 Million Miles

APEX introduces the first episode in a new video interview series called APEX Insider. Each month, a thought leader in the PaxEx and airline business will provide insight on topics relevant to APEX members and the industry at large. To kick it off, we met with Fred Finn, the man who, with over 15 million miles flown in his lifetime, holds the Guinness World Record title for the most air miles flown by a passenger.

APEX Media | Related [VIDEO] APEX Investigates: Slushing Around With Finnair – APEX Media



Vietnam’s Bamboo Airways Commits to 24 Airbus A231neos

Bamboo Airways, a Vietnamese startup carrier, has placed a tentative order for up to 24 Airbus A321neos. The airline’s parent company, FLC Group, signed a memorandum of understanding in Paris on March 26 during an official visit to France by Nguyễn Phú Trọng, general secretary of the Communist Party of Vietnam. Bamboo Airways plans to launch operations in 2019 with leased aircraft before taking delivery of its new A321neos.

Air Transport World | Related Bamboo Airways to debut in 2018 – Khmer Times



BA to Allow Payments via WeChat, Alipay ASAP

British Airways plans to introduce mobile payments via WeChat and Alipay before the end of this year. Speaking at a roundtable meeting in Hong Kong, Alex Cruz, British Airways’ CEO, said “We can’t do it fast enough … I sincerely hope that we finally do it this year, because it makes a huge difference.” Last summer, KLM became the first non-Chinese carrier to accept ticket and ancillary payments using WeChat Pay.

Reuters | Related Airlines Accept China’s Alipay, But What About Tenpay and UnionPay? – APEX Media



Malicious Bots Represent Nearly 50% of Airline Website Traffic

Malicious bots account for nearly half of all airline website traffic, according to findings from Distil Network, a cybersecurity firm. The company said bad bots account for 43.9% of all airline website traffic, which is more than twice the average rate of 21.8% across all industries. “This problem is huge in airlines because there are a lot of bots going in and holding airline seats for specific flights,” said Anna Westelius, Distil Networks' senior director of Security Research.

Phocus Wire | Related More Than 95% Of Airlines and Airports Intend to Invest in Cybersecurity Over Next Three Years – APEX Media



Emirates Celebrates 10 Years of In-Flight Cellular Phone Calls

Emirates is celebrating 10 years of in-flight mobile phone usage on board its aircraft. In March 2008, the Dubai carrier became the world’s first airline to allow passengers to make phone calls on their cellular devices during flights. Since then, Emirates says more than 2.8 million calls have been made by passengers traveling on board its aircraft. Emirates says the longest call recorded was on a flight from Orlando to Dubai last month, which lasted three hours and 50 minutes.

Get Connected | Related In-Flight Wi-Fi Availability Approaches 50% According to Routehappy Report – APEX Media



$6.6 Billion: Cost of Canceling Mexico City’s New Airport

Canceling Mexico City’s new airport would cost $6.6 billion, around half of its $13 billion construction budget. Federico Patino, chief executive officer of Grupo Aeroportuario de la Ciudad de México, issued the warning following threats by Andres Manuel Lopez Obrador, the current frontrunner ahead of Mexico’s presidential election, to cancel the project. “There will surely be lawsuits and damages with penalty clauses ... and if we add this to the unfortunate cancellation of the labor on top of severance costs ... the figure that we have is around 120 billion pesos,” said Patino.

Reuters | Related Andres Castañeda: SVP Marketing and E-Commerce, Aeromexico – APEX Media





Constant motion. Captured by @el_presidente_mz (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Meet #AeroSmurf, @FlyingBrussels' #A320 tribute to the Smurfs 60th anniversary. #SNsmurfs

Airbus @Airbus


Association News

­­Don’t Miss the Industry’s Most Comprehensive, In-Flight Content Conference!

On 23-24 April, 55 exhibitors will showcase an overwhelming library of content – thousands of new and classic content selections – to entertain passengers around the world. APEX MultiMedia Market will take place at the Paris Marriott Rive Gauche Hotel & Conference Center. Register now!



The Senior Analyst, Inflight Entertainment & Connectivity will help the IFEC Team deliver memorable guests experiences through the analysis of key drivers of guest satisfaction and financial performance. The ideal candidate will be a data-hungry guest evangelist that has strong analytical experience with an acumen for succinctly communicating complex business scenarios. Click here for the full job description.
> Senior Analyst, Inflight Entertainment & Connectivity – Alaska Airlines


> Quote of the Day


"All of us have a place in history. Mine is clouds."

Richard Brautigan


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2018. All rights reserved.