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April 20, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Qatar Airways Will Be First Middle East Carrier to Offer Gate-to-Gate Wi-Fi

Qatar Airways will become the first carrier in the Middle East and North Africa region to offer gate-to-gate connectivity on board its flights. The announcement comes after Qatar’s Communications Regulatory Authority (CRA) approved the provision of Internet services at all altitudes. Previously, connectivity was only permitted once an aircraft reached an altitude of 9,850 feet above sea level. “Qatar Airways passengers will be able to enjoy uninterrupted Internet connectivity from the moment they step on board,” said Qatar Airways Group CEO, Akbar Al Baker.

Qatar Airways | Related Qatar Takes Delivery of First Airbus A350-1000, Featuring Qsuite – APEX Media



Austrian Is Getting a New Digital-Friendly Look

Austrian Airlines is changing its brand and livery in an effort to make it more “digital appropriate.” The Lufthansa subsidiary has removed the scripted “My” before the word Austrian, opting instead for a contemporary and simple look. Small-scale adjustments are being made ahead of the airline’s planned website and app relaunch at the beginning of next year. “Digitalization is changing our lives. Our products, our brand and our company are also making themselves fit for the digital future. The realignment of our branding is another important step in this direction”, said Andreas Otto, Austrian Airlines’ chief commercial officer.

The DesignAir | Related Geven Continues AIX Selling Spree With Lufthansa Group Deal – APEX Media



SITA Baggage Report: 70% Drop in Mishandled Baggage Since 2007

The rate of mishandled baggage has dropped by 70% since 2007, according to the 2018 SITA Baggage Report. Despite global passenger numbers rising above four billion last year, the latest SITA WorldTracer data revealed that the mishandling rate improved by 2.8% in 2017 to 5.57 bags per thousand passengers, compared to 5.73 in 2016. The total number of mishandled bags last year stood at 22.7 million, which represents a 4.4% increase on 2016, but is still lower when taking into account the overall passenger growth rate.

Future Travel Experience | Related SITA Baggage Report 2017: Mishandled Luggage Rates Reach Record Low Thanks to Technology – APEX Media



EU Court Rules Airlines Must Compensate Passengers for “Wildcat Strikes”

The European Union Court of Justice ruled that airlines can face compensation claims from passengers following a “wildcat strike,” or spontaneous industrial action. The ruling came in response to the 2016 case of German leisure carrier TUI fly, which suspended operations when many pilots and cabin crew went on sick leave after the airline announced a surprise restructuring. TUI fly cited “extraordinary circumstances” under the definitions of EU regulation air passenger rights, and that this absolved it from paying compensation to passengers.

Air Transport World | Related Air France launches new talks to end strike, with chief's job at stake – Reuters



Cathay Is Aiming for First-Class Restaurant-Style Dining in Business

Cathay Pacific wants to transform its business-class meals into a dining experience more akin to first-class service levels. The Hong Kong-based carrier said the revamped catering is built around “restaurant-style dining, improved menu offerings and a new level of in-flight hospitality.” According to internal Cathay Pacific documents obtained by Australian Business Traveller, “The new Business Class service elevates the customer experience towards the First Class service, offering a far higher degree of personalization.”

Australian Business Traveller | Related Cathay Pacific's new 10-across Boeing 777 economy cabin – Business Traveller



How to Stay Healthy While Traveling: Nutrition Tips From an Expert

From sprinkling Himalayan pink salt in water to steering clear of sugar-rich protein bars, registered holistic nutritionist Kailey Fonseca shares tips for how to eat healthy during travel. Taking probiotics before and during the trip when heading to a country that offers a different style of food will maintain the balance of good bacteria in the stomach. In addition, activated charcoal supplements help with digestion and draw toxins out.

APEX Media | Related Higher Hospitality: An In-Flight Services Trend Guide – APEX Media



British Airways Is Doubling the Number of Mandarin-Speaking Cabin Crew on China Routes

British Airways is doubling the number of Chinese cabin crew on its 17 weekly flights to and from China. The UK flag carrier said at least four cabin crew per flight will be Chinese nationals that are fluent in Mandarin and will help passengers who do not speak English. To make this possible, BA is looking to recruit 26 cabin crew based in Beijing and 44 based in Shanghai. “We hope these changes, alongside the increase in the number of Mandarin-speaking customer services representatives at our home in Heathrow, will make [Chinese customers’] journeys as smooth as possible,” said Noella Ferns, British Airways’ executive vice-president for Greater China.

British Airways | Related Connecting China’s Consumers: Will In-Flight Smartphone Usage Spur Onboard Retail? – APEX Media





Bonsoir Paris. Captured by @fredericft (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Great day filming with @LundyGeraldine from @VirginAtlantic & @JetwayMJ @theAPEXassoc big discussion on make up - I could get used to this..!!.#WheelchAIRtravel #Paxex

Chris Wood @flyingdisabled


Association News

Submit Your 2018 APEX Award Application!

The APEX Awards recognize specific achievements that were successfully implemented in the past year (defined this year as July 2017 - June 2018). The achievements should not be just a general improvement or a modification upon an already existing program - they must be innovative and brand new. 2018 award applications are due 1 June. Click here to submit your application.


Early Bird Pricing for FTE Ends Today!

The early bird registration rates for the co-located FTE Europe and FTE Ancillary shows (6-8 June, Dublin) end this evening, so if you’re planning to attend, make sure you register before the end of today!


> Quote of the Day


"The true delight is in the finding out rather than in the knowing."

Isaac Asimov


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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