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May 2, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


VIDEO: Airlines Missing Out on Disabled Passenger Market

In the latest episode of APEX Insider, Virgin Atlantic’s passenger accessibility manager, Geraldine Lundy and Flying Disabled founder Chris Wood discuss how airlines are missing out on a massive market by not accommodating more passengers with disabilities, especially those confined to wheelchairs. “If you think there’s about 15–20% of the customer population with a disability, you only have about 2% of those who fly ... That’s a huge amount of money that businesses are missing out on,” said Lundy.

APEX Media | Related VIDEO: Meet the Man Who’s Flown More Than 15 Million Miles – APEX Media



Bluesmart Shuts Down, Blames Airlines’ Lithium-Ion Battery Ban

Bluesmart, a manufacturer of smart luggage, has shut down and sold its technology. The company said in a blog post that the decision by major airlines in January to force travelers to remove lithium-ion batteries from checked smart luggage put Bluesmart “in an irreversibly difficult financial and business situation.” Bluesmart has sold all its intellectual property, designs and branding to Travelpro, which respresents “the best possible option to steward and bring forward our innovations,” Bluesmart said.

The Verge | Related Major US airlines will ban smart luggage with non-removable batteries starting January 15th – The Verge



Qatar Airways Is Rolling Out Inmarsat GX Aviation Wi-Fi on 130 Aircraft

Inmarsat said its new GX Aviation in-flight broadband service is now being rolled out across Qatar Airways’ Boeing 777 and Airbus A350 fleets and will be installed on a total of 130 aircraft. The installations include retrofitting JetWave terminals produced by Honeywell Aerospace, which connect to the GX network. The rollout follows an in-flight test campaign across the airline’s global flight routes.

Via Satellite | Related Qatar Airways brings connectivity gate to gate –



Qantas Orders Another Six Boeing 787-9s, Announces 747 Retirement Date

Qantas has exercised options on six additional Boeing 787-9s and announced it will retire its 747 fleet by 2020. Deliveries are scheduled from late 2019 through mid-to-late 2020 and will expand Qantas’ fleet of Dreamliners to 14 aircraft. “The 787 has better economics and a longer range, and it’s already opened up new routes like Perth to London. With a larger fleet of Dreamliners, we’ll be looking at destinations in the Americas, Asia, South Africa and Europe,” said Alan Joyce, Qantas’ CEO.

FlightGlobal | Related American Airlines reveals Boeing 787 Dreamliner order worth up to $12.3 billion – USA Today



Flight of Fashion: Delta’s “Passport Plum” Uniforms to Debut in Late May

Delta Air Lines will debut new employee uniforms at the end of this month, three years after a partnership with designer Zac Posen was first announced. The various designs include seven colors across the collection such as a shade of purple dubbed “Passport Plum,” and will be officially unveiled on May 29 before being handed to 60,000 Delta staff. “My goal was to create unity in uniformity while making a long-lasting impression,” said Posen.

Atlanta Magazine | Related Fast Company Includes Delta on Its List of World’s Most Innovative Companies – APEX Media



KLM Will Serve Douwe Egberts Coffee On Board

KLM will start serving coffee from fellow Dutch company Douwe Egberts on board flights and at select airport lounges, starting October 1. The airline said it opted for a sustainable coffee blend that “works perfectly with the experience of taste at high altitude.” Commenting on the news, Miriam Kartman, KLM’s executive vice-president for Inflight Services, said, “Good coffee is important to our customers and KLM also believes it is extremely important to serve sustainable coffee.”

Business Traveller | Related British Airways to serve Union Coffee – Business Traveller



EVA Air Launches Georg Jensen Amenity Kits

EVA Air has introduced new luxury amenity kits for passengers flying in its Royal Laurel and Premium Laurel classes. The Taipei-based carrier partnered with Buzz Products to offer unisex kits that include a Georg Jensen-branded dust bag and eyeglass cloth, a comb, socks, eye mask, earplugs and a White Glo dental kit. Each kit also contains 3LAB skincare products including hand cream, lip balm and lift eye cream.

PAX International | Related Erno Laszlo Makes Cabin Comeback With EVA Air Amenity Kit – APEX Media





Air Europa Boeing 787-9 on the runway in Buenos Aires. Captured by @flaviogarciaphotos (via Instagram).

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> Tweet of the Day

Interview: @joepleader, CEO @theAPEXassoc discusses how #airlines will use IFEC to maximise ancillary revenues and become turnkey travel solution providers - #PaxEx #IFE #IFEC #Connectivity

Future Travel @FutureTravelX


Association News

Learn About In-Flight Cyber Security Solutions at APEX TECH

Traditional security approaches use passive and fixed mechanisms (firewalls, authentications). However, these are no longer effective methods to fight evolving cyber threats. Once intruders are “over-the-wall” they are in the system and can no longer be detected. On the other hand, anomaly detection software can detect unusual –potentially threatening – behavior before and after a successful intrusion. Learn more about cyber security solutions in flight with RazorSecure CEO Alex Cowan at APEX TECH.


> Quote of the Day


"The two most powerful warriors are patience and time."

Leo Tolstoy


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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