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May 7, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Air France-KLM CEO Resigns After Employees Reject Pay Deal

Air France-KLM CEO Jean-Marc Janaillac announced his resignation on Friday after airline employees voted to reject a pay deal and decided to continue with strike action. France’s finance minister, Bruno Le Maire, said the airline could “disappear” if workers do not drop “unjustified” salary demands, adding that unions need to demonstrate responsibility. Last month, Janaillac promised to resign if workers voted against Air France’s offer of a 7% pay increase over four years. “In line with the commitment I made at the launch of this consultation, I assume the consequences of this vote, and I will hand over my resignation in the coming days,” he said.

BBC News | Related French state not there to backstop Air France losses – Reuters



BA Is Testing a New Business-Class Seat for Its Airbus A350-1000s

British Airways is conducting closed-door tests of its next-generation Club World business-class seat, ahead of its debut on the airline’s new Airbus A350-1000 fleet in early 2019. Speaking last week at an event for UK business leaders, BA CEO Alex Cruz said the mock cabin will offer “more privacy,” direct aisle access and improved storage for specific items such as water bottles and reading glasses. “It really is something else,” said Cruz.

Australian Business Traveller | Related Aircraft Seat Design That Dives Beyond the Stats – APEX Media



Gogo CEO Admits His Own In-Flight Wi-Fi Frustrations

Gogo’s recently appointed CEO Oakleigh Thorne said he has experienced frustration with the company’s in-flight Wi-Fi user experience. “I’m sure everyone on this call has a frustrating Gogo story, either a hard time connecting to the network or an arduous log-on process or just slow performance,” Thorne said, during Gogo’s first quarter earnings call. To improve customer satisfaction, Thorne said Gogo will stop measuring success by tracking how well a connection reaches an aircraft, and start gauging the user experience more thoroughly. “[We’re] rolling out tools to measure network connection times, portal performance and browsing performance in the cabin,” he said.

Skift | Related Gogo assessing impact of ZTE troubles – Runway Girl Network



White House Says China’s Demands of US Airlines Are “Orwellian Nonsense”

The US government has criticized China’s attempts to force foreign airlines to change how they refer to Taiwan, Hong Kong and Macau, describing the efforts as “Orwellian nonsense.” The White House said China’s Civil Aviation Administration sent a letter to 36 foreign carriers demanding they remove references on their websites and in other material that suggests Taiwan, Hong Kong and Macau are part of countries that are independent from China. “[This is] part of a growing trend by the Chinese Communist Party to impose its political views on American citizens and private companies,” the White House said.

Reuters | Related Delta Apologizes to China for Taiwan Blunder – Skift



Setting the Tone: Do Airlines Take Hints From Trendy Tints?

On the same day that Pantone revealed its 2018 Color of the Year, Delta Air Lines published an online story about how “strikingly similar” the color is to its “passport plum” uniforms, which are designed by Zac Posen and will take flight on May 29. In cabin textile design, color trends play a secondary role, according to Judith Steiner, manager of Marketing and Communication at rohi. “When translating a design briefing into textile, our experience shows that it is more important to understand the corporate colors of the airline, as well as the culture and landscape of a country, than taking the Color of the Year into account."

APEX Media | Related Flight Fashion: As Delta’s new (purple!) uniforms take off, a look back at each decade’s outfits – Atlanta Magazine



Boston Logan Considering Adding an Airport Train Station

A train line connecting Boston Logan International Airport to the city’s subway system could be in the works, according to The Boston Globe. The Massachusetts Port Authority (Massport), which runs the airport, is planning a $15-million feasibility study, including hiring a consultant to advise it on the construction of an “Automated People Mover” that would connect travelers to the MBTA’s Blue Line. Thomas Glynn, Massport’s CEO, said he sees a transit line, which stops at each of Logan’s four terminals, as the most comprehensive solution. “I think this would be the best case, if it were feasible,” he said.

The Boston Globe | Related Boston airport decides against fees for drop-off, pickup – Boston Herald



Orlando Airport to Use Facial Recognition to Identify All International Passengers

Orlando International Airport will roll out biometric facial recognition technology to identify all travelers arriving or departing on international flights. The airport is expanding a pilot program that was tested in partnership with British Airways over the past couple of months. Instead of using paper ID documents, boarding passengers will line up in turnstile-like lanes, stepping onto yellow footprints where facial recognition cameras will scan their faces. Airport officials said the hardware will be installed over the summer and will be used by 24 airlines.

Business Traveller | Related Vision-Box’s Orchestra Identity Management Platform Obtains Privacy by Design Certification – APEX Media





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Association News

Apply for a 2018 APEX Award!

The APEX Awards application is now open! The APEX Awards recognize specific achievements that were successfully implemented in the past year (defined this year as July 2017 - June 2018). The achievements should not be just a general improvement or a modification upon an already existing program - they must be innovative and brand new. 2018 award applications are due 1 June.


> Quote of the Day


"What would life be if we had no courage to attempt anything?"

Vincent van Gogh


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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