No Images? Open in Browser

May 14, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Air New Zealand Is Secretly Developing a New Business-Class Cabin

Air New Zealand is developing a new business-class cabin at a secure location in Auckland known as Hangar 22. According to The New Zealand Herald, the airline has been inviting customers, including some of its most frequent long-haul flyers, to test the product in its early stages of development and give feedback after sleeping on the lie-flat seats, in addition to sampling the new food and entertainment options. Air New Zealand’s development team has been collaborating with seat manufacturers, technology companies from Asia and the US, and experts in the sports and food industries.  The newspaper also said consultants from design firm IDEO, which has previously worked with customers including Apple and Levis, have been in Auckland.

The New Zealand Herald | Related Why Air New Zealand’s Chief Digital Officer, Avi Golan, Left Silicon Valley – APEX Media



US and UAE Sign Deal to End Dispute Over Alleged Subsidies

The United States and United Arab Emirates signed a deal on Friday to end a dispute over alleged Emirati government subsidies to its airlines. The agreement was signed in private at the US State Department following months of negotiations. Under the agreed terms, Etihad Airways and Emirates will publish annual financial statements “consistent with internationally recognized accounting standards.” US carriers have long maintained that Emirati carriers have used opaque accounting to obscure billions of dollars in government subsidies, something Etihad and Emirates both deny.

Business Insider | Related US, Qatar expected to announce agreement to ease Open Skies tensions – Air Transport World



Digitization and Connectivity Put Airport Cybersecurity at Risk, Report Finds

The increasingly digitized and connected passenger experience is putting airports at greater risk of cyberattacks, according to a new study. The report from PA Consulting said that a “hyper-connected model,” where passengers want fast internet and digital engagement with airlines and retailers, brought “a larger attack surface for cyber criminals to exploit.” Developments such as smart boarding gates and biometric immigration controls, it said, increased speed and reliability but were “less mature” and “could also expose airports to new risks and unknown threats.”

PA Consulting | Related What the Smart City Means for Future Airports – APEX Media



United Reverses Tomato Juice Decision

United Airlines has backtracked on its decision to withdraw tomato juice from its onboard drinks menu on short-haul domestic flights after a social media backlash that prompted the airline to tweet: “You say tomato. We say, we hear you. Tomato juice is here to stay.” In a statement, it added: “Our customers told us that they were not happy about the removal of tomato juice so we're bringing it back on board as part of our complimentary beverage offering.”

Traveller | Related Why do we drink so much tomato juice on planes? – The Guardian



Air Italy Receives Its First Boeing 737 MAX 8

Air Italy received its first of 20 Boeing 737 MAX 8s on Friday. The carrier is planning to expand its fleet to 50 aircraft by 2022 as part of an aggressive growth strategy, following Qatar Airways’ 49% acquisition of the airline last year, when it was still known as Meridiana. Air Italy will receive another seven MAX 8s throughout the rest of the year and Qatar Airways will provide five 787-8s on lease.

USA Today | Related "Qatar maroon" features in Air Italy livery – FlightGlobal



Soup Ahoy! Will Savory Broth Catch on With Passengers?

The Art of Broth can be credited for popularizing the broth trend in the air travel sector, after a partnership with HMSHost saw it bring steepable broth bags to 30 US airports last autumn. Unveiled at the 2017 IFSA Conference and Expo, the company’s Gourmet Sipping Broths are non-GMO, gluten-free, vegan and certified kosher. “As the merits of a plant-based diet become universally known and embraced … plant-based broths will see an exponential growth,” the company’s founder, Jody Helfend, said. “We’re currently running a pilot test with several airlines.”

APEX Media | Related Eurowings to Test Trendy In-Flight Food Products From Startups – APEX Media



Lufthansa Unveils New Business-Class Bedding

Lufthansa has introduced new bedding for its business-class passengers on long-haul flights. The Lufthansa Dream Collection includes a blanket, a padded mattress topper and Van Laack-branded sleepwear. The mattress topper was developed in partnership with German bed manufacturer Paradies and features an upper side made of 100% cotton. The bedding collection is available for passengers on flights to and from South Africa, Latin America and the US West Coast.

The Financial | Related From the Source: How D2C Brands are Marketing to Airline Passengers – APEX Media





Taking off from Fukuoka Airport. Captured by @tukky1104 (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

"The answer for airlines isn’t one solution or the other, it’s both" - @JoePLeader of @TheAPEXAssoc explains why seatback #IFEC is a vital tool for #airlines to generate ancillary revenue: #PaxEx @FutureTravelX

Panasonic Avionics @PanasonicAero


Association News

LATAM Brasil CEO Claudia Sender Joins APEX EXPO Keynote Speaker Lineup

APEX EXPO’s impressive roster of keynote speakers continues to grow with the addition of Claudia Sender, chief executive officer of LATAM Brasil. LATAM was rated the sole APEX Five-Star Global Airline in South America for 2018. Ms. Sender will provide unique and invaluable regional knowledge and experience for those attending the Monday morning presentations at APEX EXPO in Boston, Massachusetts, 24-27 September. Ms. Sender joins American Airlines CEO Doug Parker, Aer Lingus CEO Stephen Kavanagh, Aeroméxico CEO Andres Conesa, and Air Canada CEO Calin Rovinescu. Stay tuned for registration details.


APEX Supports: FTE Europe/FTE Ancillary – Airlines Attend Free!

APEX is proud to be partnering with the co-located Future Travel Experience Europe and Ancillary shows at the RDS in Dublin on 6-8 June. This event will help to forge the necessary new business models and facilitate the engagement needed between the most progressive stakeholders around the world to help our industry realize the vast opportunities presented by the latest digital developments. Airlines attend fee! Click here for more details.


> Quote of the Day


"If you do not think about your future, you cannot have one."

John Galsworthy


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2019. All rights reserved.