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August 20, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Delta Installs Seatback IFE on 600th Aircraft

Delta Air Lines now has 600 aircraft equipped with in-flight entertainment hardware. The airline has also partnered with NEON to offer the acclaimed documentary Three Identical Strangers on its Delta Studio One IFE system at the same time the documentary is debuting at movie theaters. “We continue to invest in seatback screens because customers continue to tell us they’re important,” said Tim Mapes, Delta’s senior vice-president and chief marketing officer.

Delta News | Related Virgin Atlantic and Delta to Open Pop-Up Pub Called The Joint Venture – APEX Media



Frankfurt Airport Expansion Approved

Frankfurt Airport has secured approval to construct an additional pier at its new Terminal 3 facility. Fraport, the airport’s operator, says the addition of Pier G will support five million more passengers per year, bringing Terminal 3’s total capacity to 25 million passengers once fully built. Pier G was originally scheduled for construction after Terminal 3’s first phase was completed in 2023, but has been pushed forward to meet strong growth in passenger volume.

Airwise | Related Frank(furt) Says Relax! Silent Chairs and Other Ways to Unwind On the Go – APEX Media



UK Passenger Satisfaction Declines

Satisfaction among UK passengers has fallen, according to a survey by the country’s Civil Aviation Authority (CAA). The results indicate that passengers are particularly unhappy with how UK airports and airlines respond to disruptions and delays. The survey also found regional differences in levels of satisfaction, with people in Wales, the East Midlands and the East of England less satisfied than those in the North East, Scotland and the North West. “Although satisfaction remains high at 83%, our last two surveys have shown a reduction from 90%,” said Tim Johnson, the CAA’s policy director.

Passenger Terminal Today | Related Border queue times at Heathrow fail to meet targets – The Guardian



ACM and EFW Develop Modular Cabin Crew Rest Area

Aircraft Cabin Modification (ACM) and Elbe Flugzeugwerke (EFW) have developed what they claim to be the largest crew rest compartment in a cargo aircraft. The modular structure is situated behind the cockpit and can be used by pilots on long-haul flights so they can stay within permitted work hours. “The two companies have set themselves the objective of developing not only the largest and most comfortable flight crew rest compartment, but also one that is multipurpose in its deployment,” said ACM managing director Roger Hohl.  

Aircraft Interiors International | Related Airbus and Zodiac Aerospace Partner for Lower-Deck Modules – APEX Media



Indian Airlines Offer Special Flights After Kerala Floods

Airlines in India are operating extra flights to help cope with the heavy flooding in the state of Kerala, after two weeks of torrential rain resulted in the closure of Cochin International Airport (COK). Suresh Prabu, the minister of Commerce and Industry, requested that airlines operating in the state provide special relief flights from nearby airports until COK reopens on August 27.

Travel Daily Media | Related Uncharted Airspace: How Lucrative Will India Be for In-Flight Wi-Fi Providers? – APEX Media



Virgin Australia’s “Got Beef” With Air New Zealand’s Meatless Burger Decision

When Air New Zealand announced that it would introduce the meatless Impossible Burger, most of the reaction was positive, but some politicians and farming groups in New Zealand accused the airline of harming the country’s beef industry. Virgin Australia capitalized on the controversy by launching a search for New Zealand’s best beef, which will be served on all New Zealand–Australia flights.

APEX Media | Related Might Airlines Go Vegan, Just for the Health of It? – APEX Media



Singapore’s Changi Airport Launches Passenger Stopover Program

Singapore’s Changi Airport has launched a stopover program to encourage passengers transiting through the airport to stop and explore the Lion City. The Changi Stopovers initiative will be promoted by the Singapore Tourism Board through a $2.3-million marketing campaign. Passengers who book a stopover package will benefit from a complimentary one-way airport to hotel transfer and a mobile SIM card preloaded with $7.30 of credit.

Breaking Travel News | Related Changi’s New Terminal 4 Will Use Biometrics to FAST-Track Airport PaxEx – APEX Media





Royal Air Maroc Dreamliner comes in for landing at Washington Dulles. Captured by Maciej Rutkowski and posted by @bravo_line_photography (via Instagram).

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> Tweet of the Day

“Quantitative research is not always the best barometer for success” – if #designers only did what existing #data said they should, we would not have modern #innovations such as the lay-flat bed | @theAPEXassoc #PaxEx (Page 88) @acumen_da


Association News

Early Bird Registration for APEX EXPO Ends THIS Friday

Secure your discounted price for APEX EXPO now with early bird pricing. Don’t miss the opportunity to interact with more than 5,000 thought leaders, industry experts, and decision makers from the airline industry. This discount ends on Friday 24 August, so hurry to secure your rate!


APEX Members Can Save $100 on Future Travel Experience Global Next Month in Las Vegas

APEX CEO Joe Leader presents the future of technology and innovation in the cabin at Future Travel Experience Global on 10-12 September 2018. Through an exclusive partnership with FTE, APEX Members can save $100 when registering using code FTE4840245.  


> Quote of the Day


"Life is far too important a thing ever to talk seriously about."

Oscar Wilde


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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