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September 11, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Turkish Airlines to Develop New Business Class for Boeing 787s and Airbus A350s

Turkish Airlines will introduce a new business-class seat on its forthcoming Boeing 787 and Airbus A350s. The carrier’s new wide-body fleet will feature a 1-2-1 seat layout in business class, and the seat will launch when the airline receives its first Dreamliner in 2019. “High privacy is our priority,” said Ahmet Olmuştur, Turkish Airlines' chief marketing officer, in an interview with Australian Business Traveller. “We are still working with our design partner for many different features such as individual enclosed storage areas and 44-inch knee distance.” He also said the new cabin will be exclusive on the upcoming 787s and A350s, with Turkish Airlines planning a separate retrofit project for its existing wide-bodies.

Australian Business Traveller | Related Turkish Airlines unveils new medium-haul business class seat – Business Traveller



IDEMIA’s Top-Scoring Multimodal Biometric System on Display at FTE Global

IDEMIA's OneLook iris- and facial-recognition technology was deployed at Singapore's Changi Airport yesterday. "One of the countries with which they exchange a lot of travelers is Malaysia and Malaysia's national ID card is iris-based," Teresa Wu, vice-president, Strategic Marketing and Product Management at IDEMIA, told APEX Media. OneLook will also be deployed in Abu Dhabi's new terminal, Wu said.

APEX Media | Related Some Privacy, Please: Securing the Future of Passenger Data – APEX Media



Collinson Group Invests in Airport Food Ordering Platform Grab

Collinson Group announced today during Future Travel Experience Global that it has invested in Grab, an app-based airport food ordering platform. Collinson, which owns the Priority Pass program, said it will work with Grab to create new services for travelers and commercial opportunities for airport restaurants and retailers, and will also support the acceleration of Grab’s rollout at more airports worldwide. “The partnership will allow us to extend and enhance the benefits and services we provide … to help today’s travelers make the very best use of their limited time in airports and travel hubs worldwide," said Colin Evans, founder and chairman of Collinson.

APEX Media | Related Why Airlines and Airports Are Integrating Third Party Services Into Mobile Apps – APEX Media



VIDEO: How airBaltic Used Data to Find Out Just How Well It Knows Its Customers

airBaltic hypothesized that its customer base could be divided into about 10 segments. The airline analyzed five years of passenger name record data to see if it corresponded to this hypothesis. In doing so, Jouni Oksanen, airBaltic's senior vice-president of eCommerce, Sales and Marketing, explained in a video interview with APEX Media director Maryann Simon during Aviation Festival 2018, the airline realized three of the 10 segments actually didn’t exist. The lesson? “Don’t just think there is something; prove it with the data,” said Oksanen.

APEX Media | Related VIDEO: AS-IP Tech President Ron Chapman @ Aviation Festival 2018 – APEX Media



Phasor and Kepler LEO/ESA Tests Deemed a Success

Phasor and Kepler announced successful tests between Kepler’s first low-Earth orbit (LEO) nanosatellite and Phasor’s wideband electronically-steered antenna. Kepler’s KIPP satellite, which launched in January, is the first wideband LEO satellite to have been auto-acquired, auto-tracked, and communicated with, by a commercial flat panel, electronically-steerable antenna. Phasor’s new antenna successfully acquired, tracked and received KIPP’s transmissions when it passed over Phasor’s UK test range facility. Mina Mitry, Kepler’s CEO, said the test showed “the potential of high-speed LEO Ku-band mobile connectivity.”

Get Connected | Related GEE Unveils Future Proof Ku-band Antenna – APEX Media



ANA Holdings Invests in Online Tour Guide Platform

ANA Holdings, the parent company of All Nippon Airways, will invest in Huber, an online platform that matches tourists in Japan with local tour guides. Yoshiaki Tsuda, vice-president, ANA Digital Design Lab, said ANA is expanding its hospitality services to keep pace with Japan’s increasing popularity with foreign tourists. “This investment in Huber will help us highlight Japan's embrace of omotenashi, or hospitality. At ANA, we continue to enhance our quality of service and look for additional ways to better serve all of our customers' needs,” he said.

PAX International | Related ANA Will Serve Space Food on Tokyo-Houston Flights – APEX Media



Aeroflot Orders 100 Additional Sukhoi Superjet 100s

Aeroflot has placed a tentative order with United Aircraft Corporation subsidiary Sukhoi Civil Aircraft (SCAC) for an additional one hundred Sukhoi Superjet 100 aircraft. Under the agreement, SCAC will deliver the Russian-built SSJ100 aircraft to Aeroflot between 2019 and 2026. The twin-engine regional jets will be configured with 12 seats in business class and 75 seats in economy class. The final contract will be signed upon “finalizing all of the essential terms.” Aeroflot currently has 49 Superjets in service and will receive its 50th soon.

Breaking Travel News | Related Sukhoi, UAC Planning Superjet With No Western Content – AINOnline





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Association News

Take Advantage of Early Bird Registration Pricing for APEX Middle East & Africa

Join fellow APEX members in Dubai 4 – 5 November for APEX Middle East & Africa. The event will feature exclusive access to the most influential industry leaders in the region as they examine the future of air travel and infusing luxury into the passenger experience. Register now and take advantage of early bird pricing.


Join 100+ Airlines at APEX EXPO in Boston

The 2018 APEX EXPO will attract more than 5,000 industry professionals, including representatives from more than 100 airlines and nearly 300 content providers, OEMs, systems manufacturers and other industry suppliers from around the globe. Register now for the four-day premier event.


> Quote of the Day


"The true delight is in the finding out rather than in the knowing."

Isaac Asimov


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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