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October 10, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


[VIDEO] Calin Rovinescu on Air Canada’s Long-Term Strategy

At APEX EXPO 2018 in Boston, president and CEO of Air Canada Calin Rovinescu said that winning the APEX CEO Lifetime Achievement Award isn’t going to be an excuse for complacency, claiming, “I’m not prepared to throw in the towel and say that Air Canada doesn’t have more to achieve.” In this edition of APEX Insider, Rovinescu talks to Maryann Simson, director of APEX Media, about the award, A220s, airports and the airline’s rebrand.

APEX Media | Related Introducing the 2019 APEX Awards Winners – APEX Media



Publisher of EgyptAir In-Flight Magazine Apologizes for Drew Barrymore Interview

The publisher of EgyptAir’s in-flight magazine has apologized for an article purportedly based on an interview with Drew Barrymore that has been widely ridiculed on social media. The now viral interview was conducted in English, then translated into Arabic, and then back again to English and featured comments on the actor’s romantic history, her body image and motherhood. The Ahram Advertising Agency, which publishes Horus, said the article included mistranslations between the two languages. Barrymore’s representatives said the actor “did not participate” in the interview, but Aida Takla O’Reilly, the magazine’s Hollywood reporter, defended the piece as “genuine” and “far from fake.”

TIME | Related Drew Barrymore: "Surreal" article defended by EgyptAir – BBC News



LAX Won’t Stop Travelers Flying With Pot

Los Angeles International Airport (LAX) has posted a statement on its website stating that the Los Angeles Airport Police Division has no jurisdiction to arrest individuals if they are complying with state law, which allows adults to possess up to 28.5 grams of marijuana and 8 grams of concentrated marijuana for personal consumption. However, the policy notes that the TSA is under federal jurisdiction and that marijuana laws vary state by state. TSA spokeswoman Lorie Dankers said the agency wouldn’t confiscate marijuana from travelers, but would instead summon police.

Travel Weekly | Related LAX Marijuana Policy – Los Angeles World Airports



Bamboo Airways Misses Scheduled Launch Date

Vietnam-based startup carrier Bamboo Airways has missed its launch date, which was scheduled for today. According to VNExpress, a Vietnamese online news source, the airline has yet to obtain the necessary licenses from the government. Although Bamboo Airways will miss its October 10 launch date, other Vietnamese reports quoted the airline's CEO Dang Tat Thang as saying that he is aiming for a year-end launch.

FlightGlobal | Related Vietnamese Bamboo Airways Launches New Brand, Created By Lift Strategic Design – The DesignAir



Oman Air Launches Customer Service via WhatsApp

Oman Air has launched a WhatsApp-based service that allows customers to communicate with airline staff via the mobile app. Customers can use the service to receive booking confirmations, check-in notifications, boarding passes and flight status updates. “This business solution will enable us to reach out to more passengers as it is one of the most popular messaging applications worldwide,” said Khalid Abdulwahab Al Balushi, senior manager, Call Centers at Oman Air.

Breaking Travel News | Related Post-Flight: KLM Uses Emojis to Stay in Touch With Pax – APEX Media



Etihad Airways Revamps Kids’ Packs to Raise Awareness About Wildlife Conservation

Etihad Airways is refreshing its children’s packs to reflect its partnership with wildlife charity Born Free. The Etihad Explorers packs now include activity booklets developed with Born Free that aim to improve understanding of animal welfare among youngsters. “Our young guests are tremendously important to us and we continuously strive to find more informative, fun and engaging ways to entertain them during their time with us,” said Jamal Ahmed Al Awadhi, Etihad Airways’ head of Guest Experience.

Albawaba | Related Etihad Partners With Acqua Di Parma for Amenity Kits – APEX Media



Cathay Pacific Opens Lounges to Pay-Per-Entry Customers

Cathay Pacific has opened some of its airport lounges to travelers who are willing to pay for access. Members of the airline’s Marco Polo Club frequent flyer with valid tickets scheme can now pay $75 to enter its facilities in Manila, Melbourne and Vancouver. The pay-to-enter promotion runs until March 31, 2019.

Business Traveller | Related Madrid is getting Cathay Pacific’s new Airbus A350-1000 aircraft – Business Traveller





Haneda sunrise. Captured by @golfvw19 (via Instagram)

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> Tweet of the Day

A great honour to fly Sir David Attenborough on my flight from London last night @KenyaAirways

Chris B Kariuki @kariukicb


Association News

New Keynote Address from Emirates Divisional VP of Customer Experience, Patrick Brannelly, and Education Sessions added to APEX Middle East & Africa Schedule

APEX Middle East & Africa kicks off with a keynote address from Patrick Brannelly, Emirates Divisional Vice President of Customer Experience, IFEC, followed by education sessions in the afternoon. Session topics will include the transfer of technology to improve PaxEx and meeting the demand of regional content. Register now to take advantage of early bird pricing.


Check Out Our Videos, Podcast and Social Media Posts

Did you know that APEX Media delivers the latest and most important PaxEx news across multiple channels? Make sure to check out our 30-minute podcast, recorded during APEX EXPO in Boston, and follow us on social media. We've also produced more than one hundred videos on our YouTube channel, including interviews with airline CEOs and leading industry voices.


> Quote of the Day


"Every act of creation is first an act of destruction."

Pablo Picasso


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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