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October 12, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Aer Lingus CEO Stephen Kavanagh to Step Down

Aer Lingus CEO Stephen Kavanagh will step down on January 1, 2019, to be replaced by British Airways’ director of Network, Fleet and Alliances Sean Doyle. Kavanagh has worked at the Irish flag carrier for 30 years and has been CEO for the past four years. He will remain on the airline’s board as a non-executive director. IAG CEO Willie Walsh said Doyle, who is originally from Cork, Ireland, has “successfully held a variety of roles within British Airways, acquiring significant expertise and experience, which makes him ideally suited to lead Aer Lingus.”

Air Transport World | Related [VIDEO] Aer Lingus CEO Announces Brand Refresh and Free In-Flight Wi-Fi During APEX EXPO Keynote – APEX Media



Norwegian Air HoNORs Norway With Fashion Show in Los Angeles

APEX Media spoke with Anders Lindstrom, Norwegian Air’s director of Communications for North America, at the NOR show at LA Fashion Week to find out why the airline became involved in the event. “This came about with the idea of creating a fashion brand, NOR, based on elements of Norway,” Lindstrom explained. “We wanted to do something different in the LA market and we came up with the idea of doing something with LA Fashion Week.”

APEX Media | Related Norwegian Air Launches “World’s First Female-Driven IFE Comedy Channel” – APEX Media



Customer Service Has No Impact on Airline Profits, According to New Study

Airlines pay no financial penalty for poor customer service, according to a study by researchers at the University of Nevada, Reno. Jeffrey Wong, a professor and department chair of the university’s College of Business Accounting Department found no link between customer satisfaction and an airline's financial performance. “Airlines don’t seem to place a priority on customer service despite the fact that they advertise to the contrary,” said Wong. “And yet, some airlines are still profitable.”

Business Traveller | Related Etihad Airways awarded Best Airline in Social Care – Saudi Gazette



Nancy Walker on Her First 100 Days as SmartSky Networks’ CCO

On May 30, 2018, Nancy Walker was announced as the first chief commercial officer of SmartSky Networks. During an interview at APEX EXPO 2018, Nancy spoke about her first 100 days with the company. “I really believe our product is disruptive, that it will change the way people think about in-flight connectivity,” she said. “We’re not trying to say you don’t need satellites, but I think we’re going to see the market move towards having multiple connectivity solutions on board.”

APEX Media | Related APEX in Profile: Haynes G. Griffin – APEX Media



Astronics Joins the Seamless Air Alliance

Astronics Corporation has become the latest company to join the Seamless Air Alliance, a consortium dedicated to the development and promotion of aircraft connectivity standards. With next-generation satellite technologies being deployed, Matt Harrah, president of Astronics AeroSat, said it is “important to look across network technologies to optimize the onboard connectivity architecture” to provide the “most appropriate system configurations for airlines’ business models.”

Inflight Online | Related Overhead Bids: Technology Opens the Door for More Efficient Bin Storage – APEX Media



SITA Will Introduce Smart Technologies in Airports Across Indonesia

PT Angkasa Pura 1, an operator of 13 airports in Indonesia, will install SITA’s smart technologies to help manage the country’s increasing passenger numbers. By 2036, Indonesia is projected to be one of the top four aviation markets globally with a forecasted 355 million passengers. “Indonesia is one of the world’s most exciting air transport industry markets, with enormous traffic growth and related investments in aircraft, airports and infrastructure,” said Sumesh Patel, SITA president, Asia Pacific. “The innovative airport technology, which we have successfully deployed at airports worldwide, will contribute to further air transport development in Indonesia.”

SITA | Related SITA Calls for Secure Biometric Data Sharing Between Stakeholders to Optimize PaxEx – APEX Media



Lufthansa Technik Installs Connectivity Modifications on a Boeing 737 MAX 8

Lufthansa Technik has performed the first connectivity modifications on a Boeing 737 MAX 8 on behalf of an undisclosed customer. Work on the aircraft was completed at Lufthansa Technik’s facility in Budapest, including the installation of a Satellite Antenna Assembly, a GSM antenna and a radome on the MAX 8’s exterior. Cabling, hardware and software of the related connectivity system were installed inside the aircraft cabin.

Inflight Online | Related Honeywell and Lufthansa Technik Announce Airbus A350 MRO Agreement – APEX Media





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Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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