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October 17, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


SpiceJet to Become First Indian Carrier to Offer Free In-Flight Wi-Fi

SpiceJet is set to become the first airline in India to offer complimentary in-flight Wi-Fi, once its use is cleared by the country’s government. The Indian low-cost carrier says the Inmarsat connectivity service on board its Boeing 737 MAX fleet will be supported by pop-up advertising. “We think there is a business model in providing Wi-Fi services free to passengers and [earning] money from advertisers ... this will be one differentiating feature of the airline,” SpiceJet’s chief managing director, Ajay Singh, said.

Digit | Related Uncharted Airspace: How Lucrative Will India Be for In-Flight Wi-Fi Providers? – APEX Media



Kayak Adds Flight Amenity Data From Quicket

Kayak announced a partnership with to list in-flight amenity data to customers’ search for fares. Munich-based Quicket will provide Kayak with data including seat dimensions, availability of Wi-Fi and other passenger experience features. We want to help take the guesswork out of what you get when you fly and Quicket’s data helps us do that in a seamless way,” said Matthias Keller, chief scientist at Kayak.

Tnooz | Related Routehappy by ATPCO Announces Three Rich Content Hubs to Facilitate Airline Merchandising – APEX Media



SPIRIANT to Supply EgyptAir Business-Class Amenity Kits

SPIRIANT announced it will supply EgyptAir with business-class amenity kits, comprising a Cerruti bag containing Aigner cosmetics. “We used our relationship brokering expertise to co-brand with Cerruti and Aigner, two names that embody the luxurious and classic qualities that are synonymous with EgyptAir,” said Roxanne Radwanski, sales manager at SPIRIANT.

PAX International | Related SPIRIANT Celebrates 10 Years in Hong Kong – APEX Media



Kuwait Airways Orders Eight Airbus A330neos

Kuwait Airways has signed a purchase agreement for eight Airbus A330neos, following five months of negotiations. The state-owned Gulf carrier said it expects deliveries of the A330-800s will take place between March 2019 and the end of 2026. The deal is worth more than $2 billion, according to list prices. The aircraft will “reduce the capital investment in the fleet with its new reconfiguration and improved operation costs,” Kuwait Airways said in a tweet.

The National | Related TAP Air Portugal Aims for December EIS of Its First A330neo – AINOnline



SkyTeam and Hertz Extend Loyalty Benefits Beyond the Airport

The Hertz Corporation and SkyTeam have signed a partnership agreement to offer a variety of car rental and air mile perks. Passengers who are members of one of the frequent flyer programs of SkyTeam member airlines will receive a special code to redeem air miles that they can use when reserving a car with Hertz at more than 10,000 locations across the world. “Our aim at SkyTeam is to offer the best end-to-end travel experience for our customers. Extending loyalty benefits beyond the airport is a natural step,” said Mauro Oretti, SkyTeam's vice-president of Sales and Marketing.

APEX Media | Related SkyTeam and Star Alliance Reveal Digital Technology Initiatives – APEX Media



Delta Becomes First US Airline to Use Airbus Predictive Maintenance Tool

Delta Air Lines will start using Skywise, Airbus’ predictive maintenance tool, on its Airbus A320 and A330 fleets. The multiyear agreement makes Delta the first US customer for the product. The Atlanta-based carrier said it expects Skywise to reduce cancellations and improve its operational performance: By analyzing data to assess failure probabilities for aircraft parts, the tool can anticipate maintenance tasks before they’re needed.

Travel Weekly | Related LSE Predicts Connected Aircraft Will Save Aviation Industry $14.9 Billion Annually – APEX Media



ECR Launches Contactless Payment System for Airlines

ECR Retail Systems has launched a new contactless mobile point of sale device for the airline industry. ECR said GoFree is the “first compact handheld terminal of its kind” and has been designed to work as part of a full end-to-end airline system. The device can accept contactless payments from anywhere in the world, including while offline, and also integrates with in-flight entertainment systems to take payments for at-seat services and ordering.

Inflight Online | Related Pay It Forward: Can Airlines Get Ahead of Chip and PIN Adoption Challenges? – APEX Media





China Southern A380 at LAX. Captured by @ivan_cabrero (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

At Heathrow Airport this morning the #RacethePlane event has started! 28 incredible teams are racing a plane 3,465 miles from London to New York to raise money for the #DofE @yourHeathrow

DofE @DofE


Association News

Save The Date: APEX ASIA Returns to Shanghai, China 12-13 March 2019

APEX is just months away from its fifth Asia Conference taking place 12-13 March 2019 in Shanghai. Save the date for the two-day event that will explore the rapid growth of the Asian aviation market, feature a wide variety of industry speakers, presentations, panels and forum discussions, as well as exhibits and networking events.


[VIDEO] In-Depth Interview With Aeromexico CEO Andrés Conesa

Over the last few years, Aeromexico has embarked on a complete digital transformation program with the goal of increasing direct bookings and introducing more targeted marketing with the development of an in-house CRM system. In this interview, Aeromexico CEO Andrés Conesa explains how the recent changes at Aeromexico are improving the passenger experience.



This position with Cathay Pacific Airways Ltd. will be an expert in cabin product design and will be able to work on some of the most exciting projects in the industry. He/she will need to have a natural appreciation and sense of premium quality. Click here for the full job description.
> Customer Experience Manager - Inflight Premium Cabins


> Quote of the Day


"Where there is no vision, there is no hope."

George Washington Carter


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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