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October 19, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


NanoTouch Materials Creates Self-Cleaning Film for Airport Touch Screens

NanoTouch Materials, the company that created self-cleaning liners for TSA security bins, is now manufacturing a transparent self-cleaning film for touch screens. The product was developed in response to a “Germs at the Airport” study conducted by, which found that self-check-in kiosks contain 253,857 bacteria or colony-forming units (CFU) per square inch, compared to the 172 CFU typically found on a toilet seat.

APEX Media | Related Antimicrobial Tech Prescribed for Prevention of Contagion in the Aircraft Cabin – APEX Media



AKKA Receives STC to Deploy Global Eagle Connectivity on Air France A320s

AKKA has received a supplemental type certificate to integrate Global Eagle’s Airconnect system on board 113 of Air France’s Airbus A320s. The first installation was approved by the European Aviation Safety Agency on October 15. “This is another great example of how our teams have managed to deliver a complex technology integration program that makes a real difference in passenger user experience,” said Pierre-Yves Lazies, AKKA’s business unit director of Aircraft Support and Operations. | Related Air France awards in-flight connectivity solution to Global Eagle and Orange Business Services for Airbus A320 family aircraft – Global Eagle



Heathrow Planning End-to-End Biometrics

London’s Heathrow Airport has announced plans for a $65-million end-to-end biometrics project starting in summer 2019. The airport says that using facial recognition technology at check-in, bag drop locations and security lanes could reduce a typical passenger’s journey by up to a third. The long-term aim of the technology is for passengers to be able to navigate through the airport “without breaking their stride,” Heathrow said in a press release.

Business Traveller | Related Biometrics Take Over Atlanta’s Terminal F, Ease Departures Process – APEX Media



KLM Launches Worldwide Brand Campaign

KLM has launched a new worldwide brand campaign that aims to highlight what the airline describes as its “unique caring points” rather than unique selling points. The advertising material will be used over several years and 60 different versions have been created to cater to four different regions: Europe, Asia, the Middle East and Africa. The campaign will be visible online and on billboards, including in Times Square in New York. “Pursuing this campaign, KLM aims to show that a warm, personal approach really does make all the difference between a ‘pleasant’ and a ‘memorable’ travel experience for its passengers,” KLM said in a press release.

KLM | Related KLM Podcast Explores the Transformative Power of Travel – APEX Media



WOW Air Still Committed to North America After Dropping Three Routes

WOW air confirmed it will drop routes to three US cities in the Midwest, leading to speculation that the low-cost carrier might be scaling back. Not so, according to WOW’s founder and CEO, Skúli Mogensen. Speaking to USA Today, he said, “We are absolutely going to continue to invest in our network in North America,” adding that the airline would be announcing a “major destination” on the continent next week. Mogensen didn’t reveal if the routes operated at a loss, but said they “were not performing as well as many other cities where we think we can add capacity.”

USA Today | Related Q&A: WOW Air CEO says new city coming next week; discusses dropped Midwest cities – USA Today



Korean Air Ponders a Wide-Body Order

Korean Air is deciding between the Boeing 777X and the Airbus A350 for what could be a major wide-body order. Speaking during the Association of Asia Pacific Airlines (AAPA) Assembly of Presidents, in Jeju, South Korea, the SkyTeam carrier’s CEO, Walter Cho, noted that the market for transpacific routes has grown. “We have a lot of need for wide-bodies,” he said. “We don't have anything I can share right now, but we're in the process ... The 777X is coming up, and it will be a good replacement for our current 777 … we're also keeping an open mind toward the A350 as well.”

FlightGlobal | Related Korean Air CEO Indicted, Faces Charges – Airways Magazine



Norwegian and Icelandair Join TSA PreCheck

Norwegian Air and Icelandair have become the latest airlines to join TSA PreCheck. Passengers flying with either airline and who are members of the program are now able to use expedited security lanes. The number of carriers participating in PreCheck has reached 56. Additionally, Florida-based regional carrier ViaAir will begin participating in PreCheck as of November 1.

Travel Weekly | Related Hola, Norwegian Air Argentina: First Flight Launched From Buenos Aires – Airways Magazine





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Association News

Network with Industry Professionals in Dubai at APEX Middle East & Africa Networking Event

Meet industry professionals for an unforgettable evening overlooking the stunning Dubai skyline at the Park Hyatt Dubai Hotel. Enjoy the sights and sounds while networking with delegates from around the world. Taste some local fare, sip drinks and enjoy entertainment native to the region. Register now!


[VIDEO] In-Depth Interview With Aeromexico CEO Andrés Conesa

Over the last few years, Aeromexico has embarked on a complete digital transformation program with the goal of increasing direct bookings and introducing more targeted marketing with the development of an in-house CRM system. In this interview, Aeromexico CEO Andrés Conesa explains how the recent changes at Aeromexico are improving the passenger experience.



This position with Cathay Pacific Airways Ltd. will be an expert in cabin product design and will be able to work on some of the most exciting projects in the industry. He/she will need to have a natural appreciation and sense of premium quality. Click here for the full job description.
> Customer Experience Manager - Inflight Premium Cabins


> Quote of the Day


"When all else is lost, the future still remains."

Christian Nestell Bovee


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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