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October 26, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Air China Selects Spafax to Provide IFE Services

Air China has selected Spafax to license and curate its Hollywood movie selection and to develop all other video and in-flight magazine content. To support Air China, Spafax announced it will open a new office in Beijing. The announcement comes as Air China takes delivery of its first Airbus A350-900 aircraft, fitted with Panasonic’s eX3 IFE system and onboard Wi-Fi streaming. “The arrival of the A350-900s is a new opportunity for us to bring our passengers the best air travel experience yet,” said He Zhigang, vice-president of Air China Media. “In our view, Spafax is the leading global content service provider and we’re thrilled to be partnering with them.

Spafax | Related Air Canada Announced as Spafax IQ Launch Customer – APEX Media



LG and Lufthansa Technik Form OLED Cabin Display JV

LG Electronics and Lufthansa Technik have formed a joint venture (JV) to develop and produce OLED displays for commercial aircraft cabins starting in the first half of 2019. The JV will be based in Hamburg and will combine LG’s OLED display technology and Lufthansa Technik’s aviation business know-how to create new markets for cabin aircraft applications such as welcome board screens and interior linings. Kwon Soon-hwang, president of LG’s Business-to-Business Company, said the firm is excited “to expand the reach of LG’s innovative consumer electronic technologies to commercial aircraft.”

Inflight Online | Related The Sensory Experience: Rockwell Collins Sees the Big Picture in MicroLEDs – APEX Media



BA Says an Additional 185,000 Customers May Have Had Card Details Stolen

British Airways says an additional 185,000 customers may have had personal details stolen in a data breach. Customers who used credit cards to book reward flights between April 21 and July 28 this year could be at risk, said BA parent company IAG. The airline revealed last month that it had identified 380,000 at-risk payment cards, but revised this estimate to 244,000 cards on Thursday. BA said all affected customers will be contacted via e-mail by the end of today.

The Guardian | Related 9.4 million may have been hit in Cathay Pacific data breach – Fast Company



KLM Uses Augmented Reality to Make the Gate Wait Fun

KLM has introduced an augmented reality experience called Tune Into Your Travel, which promises to add a dash of whimsy and fun to the experience of waiting at the airport. Using Facebook’s camera platform, the feature allows travelers to frolic on a beach with a dancing starfish, explore the jungle with an intrepid turtle or roam the streets with a curious koala.

APEX Media | Related LATAM Set to Launch Augmented Reality Tool That Measures Carry-On Luggage – APEX Media



Boeing’s First European Factory Officially Opens

Boeing has officially opened its first European manufacturing facility in South Yorkshire, England. The $51-million Boeing Sheffield facility employs 52 staff members, producing more than 100 Boeing 737 and 767 aircraft components in its 66,736-square-foot factory. "Today's about celebrating the milestone we've achieved in opening our factory,” said James Needham, operations manager at Boeing Sheffield. “We have a tough challenge ahead to make the parts and hit the ferocious rate we need to achieve to keep these commercial airplanes flying us all on holiday next summer.”

BBC News | Related British Airways will fly from Charleston, South Carolina – USA Today



SAS Partners With Datalex for NDC-Based Personalized Retail Platform

Datalex has signed a long-term agreement with Scandinavian Airlines to support the Nordic carrier’s digital transformation strategy with New Distribution Capability (NDC) merchandising. Datalex says its cloud-based platform will collect data to support dynamic shopping, pricing and promotional offers and deliver a personalized retail experience to SAS’s 30 million customers.

Datalex | Related SAS upgrades lounges at Copenhagen airport – Business Traveller



GOL Is Gogo’s Connected Aircraft Services Launch Customer

Gogo says GOL will be the launch customer for its Aircraft Data service, Wireless Quick Access recorder and Automated Turbulence Reporting service. According to Gogo, the new products will enable GOL to access real-time information, streamline processes and generate new service opportunities by securely bonding aircraft data through Gogo’s 2Ku high-speed global satellite connectivity system. “By leveraging in-flight connectivity, airlines will be able to provide better service in flight, improve safety and operate more efficiently,” said John Wade, president of Commercial Aviation at Gogo.

Get Connected | Related Now Live: Gogo TV on Hundreds of Aircraft – APEX Media





The city in the sky. Captured by @pilot_marco_scatigna91 (via Instagram)

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This position with Cathay Pacific Airways Ltd. will be an expert in cabin product design and will be able to work on some of the most exciting projects in the industry. He/she will need to have a natural appreciation and sense of premium quality. Click here for the full job description.
> Customer Experience Manager - Inflight Premium Cabins

In this position with British Airways, you will help develop the future of our aircraft product, ranging from seats and cabin interiors to inflight entertainment systems. You will need to have strong data analysis and presentation skills, a passion for our customer experience and a proven ability to work across and manage multiple stakeholders. Click here for the full job description.
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“Good is the enemy of great."

James Collins


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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