No Images? Open in Browser

November 2, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Southwest to Offer Free In-Flight Movies

Passengers traveling on Southwest Airlines’ Wi-Fi-enabled aircraft can now access movies on the in-flight entertainment portal for free. To access the service and watch content from the portal on their personal electronic devices, passengers connect to the "SouthwestWiFi" SSID and navigate to the airline's website. The news follows Southwest rolling out free in-flight messaging and its new partnership with iHeartRadio, which allows passengers to stream music and podcasts from the company’s vast library.

TravelPulse | Related Southwest Airlines adds free in-flight messaging – CNBC



Virgin Atlantic to Reveal New Upper Class Seat on A350-1000 Fleet

Virgin Atlantic is developing a brand-new Upper Class seat that will debut on its Airbus A350-1000 aircraft, the first of a dozen that is expected to be delivered in mid-2019. Oliver Byers, Virgin Atlantic SVP of Sales and Customer Loyalty, told Business Traveller the product will be revolutionary. “We’ve seen it, I’ve sat in it, it’s a fantastic seat,” he said. “What you’ll see is that it’s a next-generation product, but it’s incredibly Virgin Atlantic,” adding that the rest of the aircraft will see changes too.

Business Traveller | Related Qatar Airways Deploys A350-1000 to “Pivotol” New York JFK – CAPA



AirAsia X Announces New CEO

AirAsia X has announced that its co-CEOs, Tony Fernandes and Kamarudin Meranun, are to be replaced by Nadda Buranasiri, who has served as CEO of AirAsia X Thailand since 2014. Fernandes and Meranun will remain on the board of the AirAsia group as non-executive directors, with Fernandes still occupying the role of CEO of AirAsia X’s sister company, AirAsia.

Air Transport World | Related AirAsia X seals deal for 34 additional A330neos – FlightGlobal



Details Emerge From Lion Air Flight JT610 Investigation

Following the deadly crash of a Lion Air flight on October 29, technical issues with the Boeing 737 MAX 8 that was operated have been under scrutiny. The day before the crash, pilots flying the aircraft sent the “pan-pan” radio signal for urgency. However, the request was canceled and the Bali–Jakarta flight resumed. Among other issues, passengers on the previous flight reported rapid altitude changes, which were mirrored by data from aircraft tracking websites. Lion Air has admitted to technical issues, one of which was “unreliable airspeed readings,” but maintains issues with the aircraft from the day before were resolved properly.  

Air Transport World | Related Related: Damaged Black Box Poses Challenge for Lion Air Crash Probe – Bloomberg



Viasat Powers Bentley’s In-Car Wi-Fi

Luxury car manufacturer Bentley has launched an in-car Wi-Fi system powered by Viasat. The “Advanced Connectivity” service, which is accessed by the customer via a smartphone app, provides uninterrupted mobile network coverage while traveling. The connectivity hardware is placed inside the car’s trunk door, with the router connected to the onboard DC power supply.

Aircraft Interiors | Related La Compagnie Partners With Viasat for Unlimited High-Speed In-Flight Wi-Fi – APEX Media



Airfield Agriculture: Japan Airlines Gets Into Farming

In partnership with Chiba prefecture-based agricultural company Wago, Japan Airlines has launched JAL Agriport, a farm near Narita International Airport where visitors can pick strawberries, plant rice and dig for sweet potatoes. By 2020, JAL hopes to be selling its own produce in shops in Narita, as well as offering it to customers on board and in its airport lounges.

APEX Media | Related Emirates Flight Catering Pioneers Vertical Farming in the UAE – APEX Media



Alitalia Expands Gategroup Contract

Gategroup has signed a long-term agreement with Italian national flag carrier Alitalia to provide catering services to the airline’s domestic and international flights from Rome Leonardo da Vinci-Fiumicino Airport (FCO). This agreement builds on the existing catering contract between the two companies for all flights departing from other airport locations in Italy, which was implemented in December 2017. Gate Gourmet, a subsidiary of gategroup, will serve Alitalia in a new 8,000-square-meter facility at FCO.

gategroup | Related Alitalia Attracts EasyJet, Delta Bids in New Attempt at Sale Airport – Bloomberg





Delta 764 slicing through some fog. Captured by (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

The countdown to our birthday continues. Celebrating 15 years of flying through the skies, taking you on adventures and creating new memories. #Etihad15

Etihad Airways @EtihadAirways


Association News

LAST CHANCE to Register for APEX Middle East & Africa 

Don’t miss the opportunity to network with the industry’s top decision makers. Register now for exclusive access to education and networking at APEX Middle East & Africa.


Follow APEX on Social Media

If you haven't already, make sure to follow us on your preferred social media platform. APEX shares the latest and most interesting PaxEx news via Twitter, Facebook and LinkedIn. Are you a keen AvGeek photographer? Tag your best Instagram pics with #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter! Click here for links to our social media accounts.



In this position with British Airways, you will help develop the future of our aircraft product, ranging from seats and cabin interiors to inflight entertainment systems. You will need to have strong data analysis and presentation skills, a passion for our customer experience and a proven ability to work across and manage multiple stakeholders. Click here for the full job description.
> Aircraft Product Executive


> Quote of the Day


“The key is finding the right digital partners – large or small – who are agile and have a passion to disrupt."

Tim Letheren, co-founder, Inadvia


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2019. All rights reserved.