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November 16, 2018



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Honeywell Becomes Reseller of Inmarsat’s GX Aviation

Honeywell Aerospace has become a global reseller of Inmarsat’s GX Aviation in-flight connectivity. Although Honeywell already manufactures JetWave hardware for GX Aviation and sells Inmarsat’s Jet ConneX in-flight Wi-Fi service for the business aviation market, the new agreement means it can market GX Aviation to airlines worldwide through the GoDirect retail services business. “Honeywell’s unique depth of experience in this field and their close relationships with airlines make them a perfect fit as a value-added reseller of GX Aviation,” said Philip Balaam, president of Inmarsat Aviation.

Inflight Online | Related EAD Aerospace Expands STC Portfolio for GX Installation – APEX Media



JetBlue Introduces Facial Recognition Boarding Gate at JFK

JetBlue has rolled out biometric self-boarding for passengers flying to international destinations from New York’s JFK International Airport. The facial recognition technology, which verifies a traveler’s identity via photo capture, has been activated in partnership with US Customs and Border Protection after a testing process at other JetBlue hubs. “The boarding touchpoint is an area that needs innovation and we feel biometrics will change the future of air travel as we look to create a more seamless journey throughout the airport,” said Ian Deason, JetBlue’s SVP of Customer Experience.

Airways Magazine | Related JetBlue wants US European regulators to review joint ventures – Reuters



Iceland’s Keflavík International Airport Turns to Veovo Flow Management to Prevent Growing Pains

Iceland’s air navigation service provider, Isavia, said it will expand its use of the Veovo Flow Management solution at Keflavik International Airport (KEF). The airport expects more than 10 million people to pass through its terminal buildings by the end of 2018 – an increase of 450% compared to 2013, when it served 2.2 million travelers. Veovo’s technology, which was initially deployed at KEF in 2016, uses sensors and advanced deep learning algorithms to produce wait time data that enable management to prevent overcrowding.

APEX Media | Related Icelandair Buys Low-Cost Pioneer WOWair – Forbes



Man Sues British Airways for Seating Him Next to “Extremely Large” Passenger

A British Airways customer who claims he was injured after being forced to sit next to an obese passenger is suing the airline for £10,000. Stephen Prosser claims to have suffered personal injury and lost earnings after being made to sit next to the “extremely large” passenger on a flight from Bangkok to London in January 2016. Prosser said the incident resulted in an injury that caused his sacroiliac joint at the bottom of his spine to malfunction, which has rendered him unable to work overtime as a result of his back pain. Chris McLindon, the customer service manager on board the flight, said in a witness statement that Prosser did not seem to be in any discomfort during the flight and “at times he was asleep.”

The Guardian | Related Customers of Height – APEX Media



Brisbane Airport to Hold a Cricket Match Inside Its International Terminal

Brisbane Airport will host a 20-over exhibition-style cricket match inside its international terminal building on November 22. The event will be the first of its kind held within an airport terminal and is timed to coincide with the start of the Indian national cricket team’s tour of Australia. Former Australian cricket stars Brett Lee and Michael Kasprowicz will captain two teams made up of travel retail personal from India and Australia. Brisbane Airport Corporation’s CEO Gert-Jan de Graaff said the idea was inspired by India and Australia’s shared love of “family, travel and cricket” and the opportunity to promote Brisbane as an “aspirational travel destination.”  

The Moodie Davitt Report | Related Munich Airport to host second international "Bike & Style" event – Travel Daily News



Delta Upcycles Old Uniforms and Seats Into Travel Accessories

After launching new uniforms earlier this year, Delta Air Lines has partnered with Oregon-based firm Looptworks to create upcycled items using fabrics from the airline’s old uniforms. The items feature sections of Delta’s previous red dresses, navy suits and black trench coats, in addition to materials from retired aircraft seats. The products include backpacks, travel kits, passport covers, other bags and travel accessories. Some of the proceeds form each item sold will go toward the Captain Planet Foundation’s Youth Environmental Education and Action Fund.

Business Traveller | Related Plane to Product: KLM Repurposes Airline Seats for Passenger Comfort Accessories – APEX Media



JetSetGo’s New SkyShuttle Launches Intra-City Flights in India

JetSetGo Aviation has launched new services offering scheduled business jet and helicopter flights between and within Indian cities. The company’s founder Kanika Tekriwal told Skift that the new SkyShuttle service is “life changing” for people because of the amount of travel time saved. He said SkyShuttle is a “pure learning” vehicle for JetSetGo to assess the infrastructure and regulatory requirements over the next three to four years, before one day launching services with VTOL aircraft.

Skift | Related Volocopter eVTOL Aims for Singapore Flight Tests in 2019 – APEX Media





LATAM Dreamliner cruising 10,000-feet somewhere over France. Captured by (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

.@carolinewyku and I were at @NRC_CNRC's Centre for Air Travel Research in #YOW today, discussing #PaxEx, #accessibility, #design & touring the cabin simulator (Saw one of the wind tunnels from a distance – it's powered by a 9k-horsepower, 38ft fan...just a light breeze) #AvGeek

Kristina Velan @kristinavelan


Association News

2019 MultiMedia Market Booth Booking Dates Announced

Save the Date for the now two-and-a-half-day MultiMedia Market in Dublin, Ireland on 15-17 April. Tier 1 booking opens on November 26. You can view the entire booking schedule here.


Check Out Our Videos, Podcast and Social Media Posts

Did you know that APEX Media delivers the latest and most important PaxEx news across multiple channels? Make sure to check out our 30-minute podcast, recorded during APEX EXPO in Boston, and follow us on social media. We've also produced more than one hundred videos on our YouTube channel, including interviews with airline CEOs and leading industry voices.


People Business: Read the Dec/Jan Issue of APEX Experience Magazine

Care and service in the passenger experience industry come in many forms. From pre-flight medical checkups and flight attendant efforts to set cabin temperature standards to executive and crewmember tête-à-têtes, every bit helps to set the bar higher for airline hospitality. Also in this issue: AirAsia partners with Vice for a travel-foodie miniseries, remembering when smoking was allowed on airplanes, and APEX members share their most memorable airline customer service stories. Read the December/January issue of APEX Experience magazine now!


> Quote of the Day


“A piece of writing is a dangerous thing, it can change your life.”

Tobias Wolff


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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