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January 15, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Jeju Air Selects Bluebox Wow IFE for Boeing 737 Fleet

Jeju Air has decided to deploy Bluebox Wow portable wireless in-flight entertainment (IFE) across its fleet of Boeing 737-800s, following a trial conducted in late 2018. The new IFE service is free of charge for passengers on board 10 of the South Korean low-cost carrier’s aircraft, on flights between Incheon Airport and select destinations. Bluebox Wow is scheduled to be rolled out to a total of 39 aircraft by April.

APEX Media | Related Vistara Adds Bluebox Wireless IFE and Debuts Vistara Freedom Fares – APEX Media



Canadian Regulator Approves Airbus A220 for Long-Haul Flights

The Airbus A220 family of aircraft has received 180-minute extended operations (ETOPS) approval from Transport Canada. The approval clears the way for A220 operators to start direct non-limiting routes over water and to remote or underserved regions. Airbus said once it gains ETOPS certification from the FAA and EASA (both pending), the A220 will be able to fly on routes between Honolulu and Los Angeles, and between London and New York.

Airbus | Related Airbus negotiates with suppliers to cut A220 costs – Air Transport World



US Airlines Call on Washington to End Government Shutdown

US airlines have warned the government that the ongoing shutdown could cause serious harm to the industry, with fewer federal employees on the job, including TSA staff and air traffic controllers, who are working without pay. “We urge elected leaders to resolve or address these impacts quickly to ensure that travelers can continue flying, cargo can be delivered on time, the American economy can keep growing and our skies remain safe,” Airlines for America, a trade group representing nine major US carriers, said in a statement.

The Hill | Related Delta CEO: Government shutdown will cost the airline $25 million this month – CNBC



Delta Raises Awareness About Human Trafficking via IFE

Delta Air Lines hopes to raise awareness about the plight of human trafficking victims on its in-flight entertainment screens. The airline developed a campaign with anti-human trafficking organization Polaris, which includes an in-flight video depicting an example of modern slavery and trafficking that will be screened throughout January, Human Trafficking Awareness Month. “With over 56,000 employees trained to identify trafficking indicators, we are introducing a customer awareness campaign that will unite us all – sending a clear message to traffickers that they are not welcome on our planes or in our airports,” said Allison Ausband, Delta’s senior vice-president, In-Flight Service.

Inflight Online | Related Delta reveals enhanced anti-human trafficking initiatives – Delta Air Lines  



SkyBuys to Launch App-Based Duty-Free Retail at Sydney Airport

SkyBuys announced it will launch its debut project at Sydney Airport in partnership with Heinemann Australia. The Australian startup’s mobile commerce platform will allow travelers departing and arriving from Sydney Airport to pre-order their duty-free shopping items on their smartphone at any point in their journey, including while in the air, and then collect them inside the terminal.

Future Travel Experience | Related SkyBuys App Introduces Personalization to the Duty-Free Shopping Experience – APEX Media



TUI Investigates After Passengers Flew Without Seats

TUI Airways has launched an investigation after a family of three with paid tickets and boarding passes, on a flight from Mahon in Menorca to Birmingham in the UK, had to sit on the aircraft floor because their assigned seat numbers did not exist. Before takeoff, the child was given the last free seat in the aircraft, while the parents sat on the crew area flip-up seats. However, once the aircraft reached cruising altitude, the crew area was needed for service trolleys, so the parents were moved to the floor space, before returning to the temporary seats for landing. A TUI UK spokesperson apologized and said: “A last-minute aircraft change meant that the seats the family was originally assigned were unavailable.”

Air Transport World | Related Family had to sit on floor of TUI plane – BBC News



Ryanair Closes Package Holidays Website

Ryanair has decided to close its separate vacations business. The low-cost carrier launched its Ryanair Holidays service in 2016 with plans to “transform the package holiday market,” a move it described at the time as “another significant step on our journey to becoming the Amazon of air travel.” The package holidays online platform was one of several business initiatives introduced by Ryanair over the past couple of years to help it diversify its revenue streams. However, Ryanair is still offering hotel and car rental bookings via its website.

Skift | Related Airlines Wear Hotelier Hats to Accommodate Pax and Boost Profits – APEX Media





A Korean Air Boeing 777 departing SFO. Captured by @eastbay_spotter (via Instagram)

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Association News

Airline Members: Enjoy Free MMM Registration and Chance at a Free Hotel Stay!

APEX airline members receive free registration to APEX MultiMedia Market this April. This is the airline industry’s premier content conference for in-flight content decision makers from around the globe. Register by 20 February for a chance to win complimentary hotel nights at our host hotel (Some restrictions apply)


> Quote of the Day


“Philosophy is common sense with big words.”

James Madison


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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