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January 23, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Immfly Wireless IFE Boosts Iberia Express Customer Satisfaction Scores

Iberia Express asks passengers who use Immfly’s wireless IFE and digital services Club Express Onboard (CXO) platform to complete an online survey after their flight. Between 2016 and 2018, the percentage of respondents who gave the service a score of 8/10 or higher increased from 31.6% to 44.5%. The airline also found that overall NPS of platform users is higher than for those passengers who don’t log into the CXO platform.

APEX Media | Related Care Package: Immfly Steers Airlines Toward Increased IFE Engagement – APEX Media



Boeing’s Autonomous eVTOL Aircraft Completes First Test Flight

Boeing successfully completed the first test flight for its autonomous passenger air vehicle (PAV) prototype in Manassas, Virginia. Boeing NeXt worked with Boeing subsidiary Aurora Flight Sciences to design and develop the electric vertical takeoff and landing (eVTOL) aircraft. During the test flight, the PAV prototype performed a controlled takeoff, hover and landing. Future flights will test forward wing-borne movement and the transition phase between vertical and forward-flight modes. "In one year, we have progressed from a conceptual design to a flying prototype," said Boeing chief technology officer Greg Hyslop.

PR Newswire | Related Uber Elevate Partner Unveils Autonomous Air Taxi at CES – APEX Media



ANA Plans to Buy 10% Stake in PAL

All Nippon Airways is planning to buy a 10% stake in Philippine Airlines, in a deal valued at $91 million, according to the Nikkei Asian Review. The investment would follow ANA’s acquisition of an 8.8% stake in Vietnam Airlines in 2016. PAL president Jaime Bautista neither confirmed nor denied the report, but said the airline remains in talks with potential investors and that a deal could happen in the first half of this year. Shares in PAL Holdings surged by 41.6% today following news of ANA’s possible investment.

Nikkei Asian Review | Related ANA becomes Vietnam Airlines' main partner with $108 million stake purchase – Reuters



Air Canada Surprises Passengers With Free Roots Gear for International Sweatpants Day

In celebration of International Sweatpants Day on January 21, APEX member Air Canada teamed up with iconic Canadian lifestyle brand Roots to give over 250 passengers traveling on a flight between Vancouver and Melbourne a more comfortable journey. The lucky Air Canada customers each received a pair of Roots signature “Salt & Pepper” sweatpants, a hoodie and a handcrafted leather passport holder before boarding the flight, with many changing into their new outfit in dressing rooms that were set up at the gate.

APEX Media | Related PHOTOS: Air Canada Opens Maple Leaf Lounge in LaGuardia’s New Terminal – APEX Media



Lufthansa Group Partners With Hopper for AI Project

Lufthansa Group has made a multimillion-dollar investment in a research project with Hopper, an app-based flight price prediction and booking platform. The deal will see Lufthansa Group and the Lufthansa Innovation Hub enter into a research alliance with Hopper to explore the potential of artificial intelligence (AI). The project will involve development of predictive analytics and flight-demand forecasting models, in addition to the use of AI to learn more about customer preferences, with a view to providing personalized recommendations about additional services or upgrades.

Phocuswire | Related Lufthansa Innovation Hub Expands Into Asia-Pacific – APEX Media



Newark Airport Halts Flights After Drone Sightings

Newark Liberty International Airport briefly halted flights on Tuesday after a drone was spotted flying nearby. The device was spotted over Teterboro Airport, north of Newark, at an altitude of 3,500 feet, the FAA said. “The impact to our operations has been minimal so far,” United Airlines, the largest carrier at Newark, said in an email. “We are working closely with the airport and the FAA to return our operations to normal as quickly as possible.”

Bloomberg | Related EasyJet says Gatwick drone chaos cost it £15m – The Guardian



Shutdown Forces Alaska Airlines to Postpone Launch of Flights at Paine Field

Alaska Airlines has delayed the launch of commercial services from Seattle’s Paine Field Airport because of the US federal government shutdown. The airline had been scheduled to become the first carrier to begin operations at the airport on February 11, but the launch of service has been postponed until March 4. "Several key groups within the FAA, which conduct crucial certification and oversight work required for the start of commercial air service at Paine Field, are subject to furloughs because of the government shutdown," Alaska Airlines said in its blog.

Travel Weekly | Related US air safety agents absences hit record level; shutdown in Day 31 – Reuters





Iberia's "Tikal" about to touch down. Captured by @aviophoto (via Instagram)

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> Tweet of the Day

Guess who's back? Our Intern on a Mission! This time she explores the magic between flights. 🛬👷🏻‍♂️🛫

Royal Dutch Airlines @KLM


Association News

Experience the Growth of the Asian Aviation Market at APEX Asia in March!

APEX Asia’s two-day agenda features presentations and discussions focused on trends and upcoming opportunities in the Asian market. Learn about the overall growth of this market, along with in-flight content and technology trends that help airlines generate revenue and connect with passengers from around the globe.


Innovations, Incoming: Read the February/March Issue of APEX Experience Magazine

For airlines, the promise of tomorrow brings the migration of content delivery to the cloud, the rise of gaming spectatorship, alternatives to single-use plastics and startups busying themselves with some of the industry’s perennial problems. Also in this issue: APEX members predict the technology that will shake up the airline industry, palm leaves and corn husks find their way to the tray table (but not as food), easyJet makes booking as easy as liking an IG photo and more. Read the February/March issue of APEX Experience magazine now!


> Quote of the Day


"Exploration is really the essence of the human spirit."

Frank Borman


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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