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February 19, 2019

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Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services

 
 

El Al Launches Viasat Wi-Fi on Transatlantic Flights

El Al has launched its in-flight Wi-Fi service on transatlantic flights. The Israeli carrier’s onboard Internet service connects to the ViaSat-2 satellite, which offers Ka-band connectivity over the Atlantic. “We are proud to present the best in-flight Wi-Fi product – delivered by our partner Viasat – that will enable connectivity for our passengers flying from Israel to North American destinations,” said El Al CEO Gonen Usishkin. El Al’s Wi-Fi is available on eight Boeing 787 Dreamliners, eight 737-900s and two 737-800s.

Inflight Online | Related How the Israeli Landscape Inspired PriestmanGoode’s Design of El Al’s Dreamliner Cabin – APEX Media

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SIA Reassures Passengers That Seatback Cameras Are Not Being Used

Singapore Airlines said it is not using the small cameras attached to in-flight entertainment systems on some of its aircraft. Responding to passenger fears that they were being monitored as they watched movies and other entertainment options on board, a spokesperson for the carrier told the Straits Times that “the camera is permanently disabled and cannot be activated on board … Do allow us to reiterate that we have no plans to enable or develop any features using the cameras.” The IFE systems with a camera are manufactured by Panasonic Avionics and Thales and can be found on SIA’s Airbus A350s and A380s as well as its Boeing 777-300ERs and 787-10s.

The Straits Times | Related Body Language: Is In-Flight Biometric Measurement Technology Too Close for Comfort? – APEX Media

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Layer Unveils Self-Adjusting Smart Fabric Aircraft Seat

London-based design firm Layer has created a prototype seat featuring conductive thread for Airbus aircraft. Electrical currents pass through the fabric to alter parts of the seat’s firmness depending on a passenger’s weight, size and movements. The seat’s ergonomics can be adjusted using an app to make it softer, firmer, hotter or cooler and the seat can track how someone is sitting over time and send in-app notifications with recommendations for how to get comfortable. The app can also guide passengers through in-seat stretches.

Fast Company | Related Flight Monitor: Microsensors Bring Predictive Maintenance to Aircraft Cabins – APEX Media

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AirAsia Plans to Open Fast Food Restaurant Serving Its In-Flight Menu

AirAsia CEO Tony Fernandes says he is going to open a fast food restaurant in Malaysia that serves the airline’s in-flight food. Speaking on the Larry King Now talk show, Fernandes said the restaurant will be called Santan, the Malay word for coconut milk and also the name of AirAsia’s in-flight menu, which was launched in 2015. “Our food is fantastic. We believe in it so much that we’re going to start a fast-food restaurant out of it,” he said.

Skift | Related Packing the Heat: AirAsia’s Branded Content With Vice Satisfies Millennial Appetites – APEX Media

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Flybmi Ceases Operations and Files for Bankruptcy

Flybmi has ceased all operations and filed for bankruptcy, citing rising fuel costs, carbon taxes and the uncertainty surrounding Brexit. “It is with a heavy heart that we have made this unavoidable announcement,” a Flybmi spokesperson said. “Current trading and future prospects have ... been seriously affected by the uncertainty created by the Brexit process, which has led to our inability to secure valuable flying contracts in Europe.” Flybmi operated a fleet of 17 regional jets on routes to 25 cities across Europe. The majority of its staff in the UK, Germany, Sweden and Belgium have been made redundant.

BBC News | Related Flybmi won't be the last airline failure, say analysts – BBC News

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Hong Kong Airlines Gives Welcome Cards to Pax Who Booked Error Fare

After deciding to honor erroneous $560 business-class fares last summer, Hong Kong Airlines is upping the ante even further on the publicity front with welcome cards that encourage the lucky passengers to share their in-flight experiences online using the hashtags #hkairlines and #businessclassfare. “While you can’t prevent all negative situations, with a good social media listening tool you can better understand what is happening … In this case, we managed to turn what could have been a damaging issue into a fantastic PR opportunity,” said Dennis Owen, Hong Kong Airlines’ general manager, Branding and Social Media.

APEX Media | Related Thanks to a glitch, $16,000 first-class seats sold for $675 – Vox

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[PHOTOS] British Airways Celebrates Its Heritage With BOAC Livery

British Airways has unveiled its first special-edition BOAC livery painted on one of its Boeing 747s as part of the airline’s 100th anniversary celebrations. “The enormous interest we’ve had in this project demonstrates the attachment many people have to British Airways’ history,” said Alex Cruz, BA’s CEO. “It’s something we are incredibly proud of, so in our centenary year it’s a pleasure to be celebrating our past while also looking to the future.”

Business Traveller | Related [PHOTOS] Heritage Livery Flies Again in American Airlines’ Retro Rollout – APEX Media

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> PHOTO OF THE DAY

 
 

Approaching St Petersburg Pulkovo Airport. Captured by @mordashka_schastie (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!

 
 

> Tweet of the Day

Great article in @theAPEXassoc about @atyourgate and our rapid expansion at @PANYNJ airports! @EWRairport @terminalBLGA @JFKairport @joepleader #travel #airport #gatedelivery #PaxEx

PJ Mastracchio @PJMastracchio

 
 
 

Association News

Airlines: Only 1 DAY Left to Enter to Win 3 FREE Hotel Nights at APEX MultiMedia Market in Dublin!

Register for APEX MultiMedia Market by 20 February and you’ll be entered into a drawing for three complimentary hotel nights at the Clayton Hotel Burlington Road, the host hotel. More than 60 appointment and non-appointment exhibitor booths have already been booked for the event. Register now!

 
 
 

APEX TECH Confirms Virgin Atlantic and Aeroméxico Executives as Keynotes!

This May, don’t miss keynotes from Virgin Atlantic Executive Vice President, Commercial and APEX President Juha Järvinen and Aeroméxico CXO/CMO Andres Castañeda at APEX TECH. Register today for these and more thought-leading presentations on the airline industry’s most cutting-edge technologies.

 
 

Jobs

The Role of the Metadata Coordinator is to manage cyclical IFE program updates that include Programming, Shopping, Hospitality and GUI content for the Etihad Airways’ account. You will work with internal and external hardware vendor timelines and coordinate with all fly team members. Click here for the full job description.
> Metadata Coordinator - West Entertainment LLC

 
 
 

> Quote of the Day

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“I like to reinvent myself — it’s part of my job.”

Karl Lagerfeld

 
 

Until next week

 
 

ABOUT APEX

The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit apex.aero for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.

 
 

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