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February 20, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


ANA Enhances Meals and Amenities for First- and Business-Class Passengers

All Nippon Airways is enhancing its passenger experience for business- and first-class customers. Starting March 1, the Japanese carrier will offer new dishware and a wider selection of meals from its The Connoisseurs fine dining program, including the option to order up to 24 hours before scheduled departure time. ANA will also introduce new sleepwear and distribute amenity kits containing Japanese skincare products on international flights.

Australian Business Traveller | Related ANA Will Serve Space Food on Tokyo-Houston Flights – APEX Media



[PHOTOS] Pittsburgh International Airport’s 2023 Terminal Design Revealed

The Allegheny County Airport Authority Board of Directors today revealed the concept design for Pittsburgh International Airport’s new terminal, which is scheduled to open in 2023. One of the goals is to make the airport experience more efficient for travelers by expanding the TSA checkpoint in order to reduce the time it takes to get from curbside to airside by 50 percent. The design (which is subject to change) also features outdoor gathering spaces, three times the number of covered parking spots and only one level change from curb to gate.

APEX Media | Related PHOTOS: Air Canada Opens Maple Leaf Lounge in LaGuardia’s New Terminal – APEX Media



Emirates Says Post-A380 Future Won’t Diminish Premium Offering

Emirates said its eventual transition away from the Airbus A380 to smaller wide-body aircraft won’t compromise its ability to deliver “best-in-class” amenities to customers, said Fernando Suarez de Gongora, the airline’s vice-president, Hong Kong, Guangzhou and Taiwan. “We can still do what we want to do with the [Airbus A330-900 and A350-900] in terms of providing outstanding fittings, best-in-class facilities for customers, but that’s still consistent with our choice of new airplanes,” he said, responding to a question from Business Traveller.

Business Traveller | Related Airbus is scrapping production of its iconic A380 superjumbo as airlines ditch the biggest commercial jet in history – Business Insider



Eutelsat Revenues Dip, But China Unicom IFC Contract Will Pay in Future Quarters

Eutelsat’s overall revenue dropped 4.5% in the last six months of 2018, compared to the same period a year earlier. During the second half of last year, Eutelsat posted total revenues of $742.6 million and net profits of $169.7 million. The dip in revenue is partly attributed to a slow start for Eutelsat’s Konnect Africa broadband venture. Regarding in-flight connectivity, Eutelsat CEO Rodolphe Belmer said a 15-year, €100-million capacity contract from China Unicom for in-flight connectivity services began payment last month and will be reflected in coming quarters.

Space News | Related Taqnia Space Debuts UON, Announces Saudia as Launch Customer – APEX Media



Air France-KLM Board Votes in Favor of Reappointing Pieter Elbers as CEO KLM

The Air France-KLM board of directors has voted in favor of reappointing Pieter Elbers as president and CEO of KLM. The reappointment will be proposed at the next KLM annual general meeting of shareholders in April. The future of Elbers, who has served at the helm of KLM since 2014, had been reportedly under threat over the past few weeks. “With Pieter Elbers at the helm of KLM for the next four years, KLM is ready for its future, and committed to contribute to the success of Air France-KLM.”

Aviation Tribune | Related Air France-KLM Moves to Simplify Airline Group – Skift



Flybe Rejects American Airlines-Backed Mesa Air Bid

Flybe has rejected a counterbid from American Airlines-backed Mesa Air Group, saying its preferred bid from Connect Airways, a consortium led by Virgin Atlantic, Stobart Air and a US hedge fund, is the only viable option. The UK regional carrier, which has drawn $19.6 million of working capital from Connect, said it is bound by an agreement to sell its operating subsidiaries to the consortium, meaning the new proposal would not be executable in a time frame that would ensure Flybe’s survival.

Bloomberg | Related UK regional airline Flybmi ceases operations – BBC News



Cathay Pacific Trials Biometric Boarding Technology at Amsterdam Schiphol

Cathay Pacific has launched a biometric boarding trial at Amsterdam Schiphol Airport. The gates use facial recognition technology to match a traveler’s identity with a database containing images of those who have purchased tickets for that flight. During the test period, passengers will be invited to try the new method at Cathay Pacific’s check-in kiosks and won’t have to present any documents at the departure gates. “For passengers, the journey from arrival at the airport to boarding becomes easier and more efficient,” said Wilma van Dijk, Schiphol’s safety and security director.

Air Transport World | Related Biometrics Take Over Atlanta’s Terminal F, Ease Departures Process – APEX Media





Repping the Aloha State. Captured by @coastal.aviation (via Instagram)

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> Tweet of the Day

Using technology to improve the customer experience is how we shape the future of air travel. It’s also how we get named as one of @FastCompany's Most Innovative Companies Worldwide for the second year in a row.

Delta @Delta


Association News

Don’t Miss ANA AVATAR Co-Directors at APEX Asia!

ANA AVATAR Co-Directors Akira Fukabori and Kevin Kajitani will present during Day 1 of APEX Asia happening 12 March in Shanghai. Don’t miss out as they share “ANA’S Endeavor to Connect All 7.5 Billion People on Earth,” where they’ll details steps they’ve taken in in-flight connectivity.


APEX TECH Confirms Virgin Atlantic and Aeroméxico Executives as Keynotes! Book Your Hotel Room for APEX Asia Today!

Don’t forget to book your room for APEX Asia happening 12-13 March in Shanghai! Hotel information is available on the event website. If you require a letter of invitation from APEX to travel to Shanghai, please contact APEX headquarters directly at


> Quote of the Day


"I didn't think; I experimented."

Anthony Burgess


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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