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February 28, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


[PHOTOS] Alaska Airlines Unveils New Cabin Interiors and Launches Gogo 2Ku

Alaska Airlines has unveiled cabin aircraft interiors that will be progressively retrofitted on board its Airbus and Boeing fleets over the next two years. The cabin features an updated color palette, new carpet design and ambient mood lighting. The first-class section includes 12 automotive-style memory foam Recaro seats, offering 40 inches of pitch, while the premium economy sections includes 24 seats. By 2020, 36 percent of Alaska Airlines’ mainline fleet will feature the new cabin interiors, including three new Boeing 737 MAX 9s, which are scheduled for delivery this summer. Alaska Airlines has also launched Gogo 2Ku in-flight connectivity and Gogo Vision wireless in-flight entertainment on one of its A321neos.

Alaska Airlines | Related Gogo 2Ku Now Flying on Alaska Airlines – Gogo



IdeaNova Unveils Hardware Secured Server Platform for DRM Content

IdeaNova unveiled a new hardware platform for securing onboard DRM license servers. The in-flight entertainment company’s Hardware Secured Server Platform can generate DRM licenses for video on-demand or live streaming content and fulfills the requirements put in place by Hollywood studios that airlines must meet for securing onboard DRM license servers. “Our new servers meet the toughest security requirements in the market today and provide a seamless extension to our existing INPLAY license servers, making the integration and upgrade from the previous version simple,” said Janne Pelkonen, CTO of IdeaNova.

Global Newswire | Related Inflight Dublin and IdeaNova Join Forces, INPLAY Heads to the Cloud – APEX Media



India Issues In-Flight Connectivity License to Hughes Communications

India’s Department of Telecommunications has granted a Flight and Maritime Connectivity license to Hughes Communications India. The license means the satellite company can offer in-flight connectivity to domestic and foreign airlines operating in the country’s airspace and is valid for up to 10 years. A condition of the license will require Hughes to pay spectrum charges based on the revenue it earns from providing satellite and ground-based telecom connectivity service in India.

Hughes | Related Uncharted Airspace: How Lucrative Will India Be for In-Flight Wi-Fi Providers? – APEX Media



Robots to Help With Aircraft Cabin Installations, Predicts ZAL

The second ZAL Innovation Days event at the ZAL Center for Applied Aerospace Research in Hamburg focused on robotics and automation. CEO of ZAL Roland Gerhards explained, “Creating interactive systems to promote collaboration between man and machine is the megatrend we are facing, whereby human senses are imitated by robots in order to perform certain tasks more efficiently together as a team.” Companies at ZAL are working together to explore how this could benefit aviation, with Airbus and Helmut Schmidt University looking at how exoskeletons could improve ergonomics.

APEX Media | Related Build It and They Will Cluster: Meet the World’s Leading Aerospace Hubs – APEX Media



SunExpress Brings Restaurant Food on Board

A new trial lets SunExpress passengers departing from Düsseldorf order meals from two local restaurants to consume in flight. The concept is the result of a partnership between the airline; Berlin-based food delivery startup company, foodora; and Retail inMotion. foodora is the front-facing brand, while Retail inMotion is supporting SunExpress through operations management, order fulfillment, logistics and analytics.

Retail InMotion | Related Eurowings Introduces “Bring Your Own Cup” Discount – APEX Media



Airlines Cancel and Suspend Flights Amid Tensions Between Pakistan and India

Thousands of passengers were left stranded yesterday after Thai Airways canceled more than a dozen flights to and from Europe, following Pakistan’s decision to close its airspace amid rising tensions with India. The airline said it would resume flights after gaining permission from China to use its airspace, but all flights to and from Pakistan have been canceled. Other airlines, including Emirates and Qatar Airways, suspended flights, while Singapore Airlines and British Airways were forced to reroute flights.

The Guardian | Related Thousands stranded in Bangkok as flights affected by India Pakistan tensions – Reuters



EASA Issues Proposal to Improve Aircraft Cybersecurity

The European Aviation Safety Agency (EASA) has issued a proposal aimed at reducing cybersecurity risks to aviation. It includes dedicated cybersecurity provisions for certifications and would improve harmonization with Federal Aviation Administration regulations. “Such threats could be the consequences of intentional unauthorized acts of interference with aircraft onboard electronic networks and systems,” EASA said.

AINOnline | Related Some Privacy, Please: Securing the Future of Passenger Data – APEX Media





Emirates' "EXPO 2020" Airbus A380-800 taking off from LAX. Captured by @speedbirdhd (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Honored to be on BBC News live yesterday with @bbcaaron Talking Business for @theAPEXassoc on the he future #airline #passenger benefits from IFE cameras that have been explicitly enabled by customers for an enhanced #PaxEx!

Dr. Joe Leader @joepleader


Association News

Learn How to Create an Emotional Connection With Chinese Passengers

IATA’s 20 Year Passenger Forecast predicts that China will replace the US as the largest air passenger market by 2025. How do international carriers take advantage of China’s outbound travel explosion, and grow revenue from passengers inside China? How do airlines connect with the Chinese audience emotionally in the Chinese language? Find out these answers and more at APEX Asia, happening 12-13 March in Shanghai, China.



This position is a vital member of the account management team for a major US airline, helping oversee all aspects of delivery of Movie, TV programming and other media assets across the fleet. This role works primarily in support of the account lead, while collaborating closely with our Acquisitions, Operations, Metadata and Production teams. Click here for the full job description.
> Account Coordinator - Spafax

This position will oversee successful inflight entertainment service delivery for a major US airline. This includes the delivery of all digital assets, metadata, video and audio files, from content ordering through to quality control. Click here for the full job description.
> Operations Manager - Spafax


> Quote of the Day


"You can never plan the future by the past."

Edmund Burke


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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