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March 8, 2019




Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Japan Airlines Announces New LCC Named ZIPAIR

Japan Airlines announced it will launch a new low-cost carrier called ZIPAIR next year with routes from Tokyo Narita to Bangkok Suvarnabhumi and Seoul Incheon International, using two Boeing 787-8s. JAL said the name was inspired by the English word zip “which describes speed, such as how fast time can pass when traveling on a unique airline,” and the idea of “traveling to destinations in various zip codes.”

Reuters | Related Airfield Agriculture: Japan Airlines Gets Into Farming – APEX Media



SWISS Revamps Airbus A340 Interiors

Swiss International Air Lines is revamping the interiors on board its five Airbus A340s. The first aircraft to be retrofitted with the new first-, business- and economy-class cabins has already taken to the skies, departing yesterday on a flight from Zurich to Tokyo. The redesign is intended to bring the A340s’ interiors to a similar standard as those found on board its Boeing 777s. SWISS said the remaining A340s will be ready by this summer.

Business Traveller | Related SWISS Delivers Digital Press to Lounges at Geneva and Zurich Airports – APEX Media



American Airlines Grounds 14 Aircraft Because of Faulty Overhead Bins

American Airlines grounded 14 Boeing 737-800s yesterday following complaints by pilots that the overhead bins on some retrofitted aircraft cabins were not closing. The Dallas-based carrier said in a statement that the issue did not jeopardize safety and that it is working with ATS, the supplier that performed the retrofits and the FAA to address the issue. American Airlines canceled at least 40 flights because of the issue and rebooked all the affected customers.

Reuters | Related American Airlines Hits the Right Note With Apple Music Access – APEX Media



United Tests Data Tool That Makes It Easier for Passengers to Make Connecting Flights

United Airlines is testing a data tool to help it decide if flights can be held to accommodate connecting passengers who are running late. The Dynamic D-0 tool is being used at United’s Denver hub for one month and will be rolled out to other hubs later this year. United president Scott Kirby said the tool has already helped thousands of passengers make their connecting flights.

Bloomberg | Related [PHOTOS] Bombardier Launches CRJ550: The World’s First Three-Class 50-Seat Aircraft – APEX Media



Boeing CEO Says China Could Buy US Jets as Part of Trade Deal

China might agree to buy more US-made Boeing aircraft as part of a trade deal being negotiated between both countries. Speaking at an aviation conference organized by the US Chamber of Commerce, Boeing CEO Dennis Muilenburg said a deal has been in the works for the past few weeks. “I think there’s an economic opportunity here for airplanes to be part of the ultimate deal and help further close the trade deficit gap.”

Future Travel Experience | Related COMAC Rising: China’s State-Owned Aerospace Manufacturer Aims High – APEX Media



ANA Rolls Out Wireless IFE Improvements on Domestic Routes

All Nippon Airways has added new features to its in-flight Wi-Fi service on domestic routes, including free video content that can be streamed. After expanding its video content library on March 1, the Japanese carrier will renew its ANA Sky Live TV service starting April 1, while also extending its selection of live TV channels to include Gaora Sports and Space Shower TV, Japan's largest music channel. ANA’s in-flight app will also be updated on April 8 to include destination guides and a flight path feature that allows passengers to view aircraft exterior from various angles.

Japan Today | Related ANA selects Bluebox Wow for expanding IFE deployment on turboprops – Bluebox



EasyJet Is Turning #TravelInspo Into Sales Using Instagram

EasyJet is closing the gap between inspiration and action with a feature on its app called “Look&Book.” If users screen-grab a photo from Instagram and run it through the airline app, “Look&Book” determines the location in the picture and prompts them to book a flight there. In a little over a month after launching, easyJet said over 10,000 images had been run through the feature, with the airline achieving an impressive five percent conversion rate.

APEX Media | Related Immfly Service Boosts easyJet Customer Satisfaction by 22% – APEX Media





A special edition livery updated. Captured by @lhr_spotter (via Instagram)

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> Tweet of the Day

Andrea knows that willpower and fearlessness are enough to succeed. Discover the story of our Senior Cabin Crew. #WomenTakeOff #WomensDay

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Association News

Network With the Region's Top Asian Aviation Leaders at APEX Asia!

Next week, don’t miss an unforgettable evening overlooking Shanghai’s iconic skyline at APEX Asia. Enjoy the sights and sounds of the city while tasting local fare and sipping cocktails with delegates from around the world. Thank you to our sponsor, Images in Motion. Register now!



This position is a vital member of the account management team for a major US airline, helping oversee all aspects of delivery of Movie, TV programming and other media assets across the fleet. This role works primarily in support of the account lead, while collaborating closely with our Acquisitions, Operations, Metadata and Production teams. Click here for the full job description.
> Account Coordinator - Spafax

This position will oversee successful inflight entertainment service delivery for a major US airline. This includes the delivery of all digital assets, metadata, video and audio files, from content ordering through to quality control. Click here for the full job description.
> Operations Manager - Spafax


> Quote of the Day


“Practice isn’t the thing you do once you’re good. It’s the thing you do that makes you good.”

Malcolm Gladwell


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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